Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
VP, Global Retail E-Commerce
Position Summary
The Vice President, Global Retail E-Commerce, based in Stamford, CT, is responsible for setting and leading the global retail e-commerce strategy to drive profitable growth, elevate the customer experience, and strengthen digital performance across owned online channels and partner e-commerce platforms. This role oversees the end-to-end e-commerce function, including commercial strategy, digital merchandising, site experience, e-commerce operations, and cross-functional execution, with accountability for global consistency and market-level relevance. The Vice President serves as a key senior leader on the Global Retail Leadership Team, aligning brand, product, technology, operations, and analytics teams across markets to deliver a seamless and high-performing digital business.
Key Responsibilities
- Set and lead the enterprise e-commerce strategy to drive profitable growth across online channels.
- Own online business performance and core digital KPIs (conversion, sales, average order value, and margin).
- In conjunction with seasonal priorities and the optimization of customer journeys, lead digital merchandising, including onsite assortment presentation, with localization by market as needed.
- Drive onsite performance improvements across navigation, onsite search, personalization, content, and checkout in partnership with UX/UI and SEO/AEO owners, focusing on conversion and commercial outcomes.
- Define and deliver the e-commerce roadmap, partnering with Product and Technology to prioritize platform enhancements and new capabilities that scale across markets.
- As applicable based on candidate profile, assume responsibility for (or partner closely with) Product Development to align the digital product pipeline with digital customer insights and e-commerce growth priorities.
- Lead global e-commerce operating rhythms and governance to ensure strong execution across markets for campaigns, launches, promotions, and seasonal priorities.
- Use data and analytics to identify opportunities, diagnose performance trends, and drive decisions and prioritization with consistent measurement.
- Align Marketing, Merchandising, Product, Technology, Creative, Customer Experience, and Operations across markets to deliver a seamless end-to-end customer journey.
- Build and lead a high-performing team with clear accountability, development, and strong cross-functional ways of working.
- Monitor global competitive trends, market dynamics, and customer expectations to inform innovation and growth opportunities.
Qualifications
- Bachelor’s degree in Business, Marketing, Merchandising, or a related field; MBA or advanced degree preferred.
- 12+ years of progressive experience in e-commerce, digital commerce, retail, or omnichannel leadership roles, including multi-market or international scope.
- Proven success leading and scaling a significant e-commerce business across multiple markets, ideally in consumer/retail and design-led brand environments.
- Strong commercial acumen and deep understanding of digital KPIs, customer behavior, and profitable growth levers.
- Proven cross-functional leadership and ability to influence senior stakeholders across geographies in a matrixed organization.
- Balances strategy and execution with strong communication, executive presence, and a bias for accountability.
- Strong analytical and problem-solving skills, with the ability to translate insights into actions.
- If Product Development scope is included, experience partnering with (and where applicable leading) Product Development to align the product pipeline to customer insights and commercial priorities is preferred.
- Experience partnering with UX/UI and SEO/AEO owners, plus digital merchandising, site optimization, CRM/lifecycle, performance marketing partnership, and e-commerce platforms preferred.
Leadership Expectations
- Sets enterprise direction and trade-offs across brand, customer experience, and financial outcomes, then drives execution through clear priorities and performance management.
- Creates alignment and accountability across markets by running effective decision forums and operating rhythms (e.g., weekly trading and monthly business reviews), setting clear owners/timelines, and unblocking teams.
- Leads change and continuous improvement by driving a test-and-learn culture and scaling transformation initiatives (platform, operating model, and process improvements) with strong local adoption.
- Develops talent through clear expectations, coaching, and timely feedback to build a strong, inclusive, high-performing team.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
