Top 20 Senior customer service representative Jobs in Westtown, Pa

Senior Customer Support Lead
TransUnion —Crum Lynne, PA
- $82,700 - $120,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Fair chance
- Commuter assistance
- Paid parental leave
9d
Inside Sales Representative/ Customer Service
IMPACTFUL SENIOR HOME CARE —Philadelphia, PA
- $45,000 - $80,000 a year
- Full-time
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Senior Client Services Associate
WSFS Bank —Berwyn, PA
- $53,744.00 - $88,290.50 a year
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid parental leave
- Health savings account
3d
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Client Success Manager
4C Health Solutions, Inc. —Wilmington, DE
- Full-time
- 3 years
- Bachelor's degree
- Contracts
Quick Apply
Senior Specialist, Client Operations
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Office
- Business development
- Bachelor's degree
11d
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Berwyn, PA
- Full-time
- Office
- Business development
- Bachelor's degree
11d
Senior Manager, Client & Strategic Solutions
US Health Connect —Fort Washington, PA
- Extended hours
- Hybrid work
- Bachelor of Science
- Office
- Microsoft Office
Quick Apply
Senior Associate, Account Manager
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
Quick Apply
RETROSPECT SENIOR CUSTOMER SERVICE ASSOCIATE
Goodwill Industries of Southern New Jersey and Phi —Philadelphia, PA
- $18 an hour
- Weekends as needed
- English
- Research
- Mid-level
Senior Associate, Financial Services
Vestwell —King of Prussia, PA
- $60,000 - $70,000 a year
- Hybrid work
- Office
- Organizational skills
- Financial services
- Health insurance
Quick Apply
Senior Retirement Service Consultant
Ascensus —Dresher, PA
- $60,000 - $80,000 a year
- Extended hours
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- Dental insurance
Senior Director, Customer Success (RapidScale)
Cox Communications —Philadelphia, PA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
12d
Senior Associate, Implementations
Vestwell —King of Prussia, PA
- $70,000 - $80,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Sr. Director, Technical Customer Support
West Pharmaceutical Services —Exton, PA
- Hybrid work
- Background check
- Sales
- Office
6d
Senior Manager, Procure to Pay (P2P) Support Desk
Comcast Corporation —Philadelphia, PA
- Full-time
- Oracle
- 3 years
- Finance
Senior Associate - Client Success
Baker Tilly Advisory Group, LP —Philadelphia, PA
- $83,820 - $127,120 a year
- Full-time
- Oracle
- Research
- Mid-level
Quick Apply
4d
Senior Director Agent Experience and Insights
Transamerica —Philadelphia, PA
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Marketing
- Research
- Wellness program
- Paid parental leave
3d
Manager / Senior Manager, Client Services
True North Insights —Philadelphia, PA
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
12d

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Senior Customer Support Lead

TransUnion -
Crum Lynne, PA

Apply Now

Job Details

Full-time
$82,700 - $120,000 a year
9 days ago

Benefits

Commuter assistance
Paid parental leave
Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Dependent health insurance coverage
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Pet insurance

Qualifications

Knowledge management
Managing technical support teams
Customer communication
Confidential information handling
Team member evaluation
Managing teams in a customer support role
BMC Remedy
Team leadership
Coaching
Performance feedback (performance evaluation method)
Metrics Reporting
Managing clients in a customer support role
Team development
Salesforce Cloud
Professional development support
Incident management operations support
Customer support ticket management
Customer service knowledge base
CRM system proficiency
Operational excellence initiatives
Process improvement planning
ITIL implementation
Call center management
Staffing management
Technical Proficiency
Ticketing system technical support

Full Job Description

TransUnion's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

Team Overview

As the first point of contact for customer support and service restoration, our team plays a critical role in protecting customer operations and maintaining trust in TransUnion's solutions. Operating in a fast-paced, global environment, we combine strong customer advocacy, operational excellence, and cross-functional collaboration to deliver timely resolutions and continuous service support.

This role reports directly to the Senior Manager of the Enterprise Applications and Programming division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Ensure all processes are followed in alignment with defined SLAs and KPIs, including adherence to ITIL, Floor Management, Call Management, Ticket Management, and Health Check procedures.
Oversee real-time call management, ensure consistent quality across all support interactions, and ensure Customer Outage Communications are executed timely and aligned to SLA expectations.
Conduct full performance management activities for direct reports, including coaching, evaluations, performance improvement plans, bi-weekly 1:1s, performance reviews, compliance training, and required documentation.
Monitor and maintain appropriate staffing levels and shift coverage 24x7x365, ensuring agents adhere to goals, expectations, KPI targets, and required training completion.
Review weekly and daily agent metrics, create and submit monthly management metrics by the 3rd business day of each month, and ensure ticket quality, communication standards, and Knowledge Article compliance are consistently met.
Participate in the monthly on-call rotation, respond to paging alerts, join bridge calls within five minutes, and execute outage communications within defined timelines.
Drive enhancements to Remedy/ITSM and Salesforce applications while leading or supporting process improvement initiatives that increase efficiency and service quality.
Ensure accurate cross-team warm handoffs for escalated tickets, provide overflow support for other regions as needed, and respond promptly to leadership requests and organizational escalations.
Ensure adherence to all defined support, operational, and quality processes per floor-management guidelines while promoting delivery excellence, customer experience, and customer satisfaction.
Drive continuous performance improvement activities, ensure adherence to all global security and compliance requirements, and ensure productivity targets and engagement expectations are consistently met.

Required Knowledge and Experiences

Experience leading and managing teams within a 24x7 Service Desk environment with accountability for Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Knowledge of ITIL-aligned processes including Health Checks, Floor Management, Call Management, Ticket Management, Incident Management, and Customer Outage Communication procedures.
Experience conducting performance management activities including coaching, evaluations, performance improvement plans, and employee development.
Experience reviewing operational metrics, managing staffing coverage, driving process improvements, and ensuring service quality standards.
Knowledge of security, compliance, customer communication, and support operations across global regions including India, UK, Canada, USA, and LATAM.

Required Technical Skills

Remedy / ITSM.
Salesforce.
Ticket Management.
Call Management.
Knowledge Article management and compliance.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

Process improvement and operational excellence initiatives.
Workforce planning and staffing management.
Cross-functional collaboration and stakeholder communication.
Incident management and bridge call coordination.
Delivery excellence and customer satisfaction improvement.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected] .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $82,700.00 - $120,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Sr Lead, Customer Support Operations

Company:

TransUnion LLC

Apply Now

Refine Your Search

senior customer service representative jobs in westtown, pa

Senior Customer Support Lead

Inside Sales Representative/ Customer Service

Senior Client Services Associate

Senior Specialist, Client Service Management

Senior Client Success Manager

Senior Specialist, Client Operations

Senior Specialist, Client Processing

Senior Manager, Client & Strategic Solutions

Senior Associate, Account Manager

RETROSPECT SENIOR CUSTOMER SERVICE ASSOCIATE

Senior Associate, Financial Services

Senior Retirement Service Consultant

Senior Director, Customer Success (RapidScale)

Senior Associate, Implementations

Sr. Director, Technical Customer Support

Senior Manager, Procure to Pay (P2P) Support Desk

Senior Associate - Client Success

Senior Director Agent Experience and Insights

Manager / Senior Manager, Client Services

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