Position Summary:
As MedMinder continues our high growth, we are looking to expand our pharmacy department and are seeking an energetic Pharmacy Technician that wants to grow professionally in a fast-paced environment. Come join MedMinder and work in a closed-door pharmacy focused on promoting patient medication adherence. Become part of our team assisting patients by focusing on efficient quality patient onboarding. We are a unique combination of long-term care and mail-order pharmacy models. We offer a supportive team environment with appropriate staffing resources.
The current role open is for second shift with the hours of 2:30pm - 10:30pm Monday - Friday with rotating weekends (Saturdays and Sundays 8:00am - 4:00pm, every 3rd weekend). We are looking for nationally-certified (PTCB or NHA) technicians.
Responsibilities:
Pharmacy Technicians are responsible for communicating directly with our patients and escalating issues to a Pharmacist as needed. Successful team members are reliable, energetic and customer-service oriented. They must possess strong computer/data entry skills, strong communication and organizational skills and be a self-starter. All Pharmacy Technicians work under the supervision of the Pharmacist.
- Execute high volume production workflow.
- Process the fulfillment of orders to client specifications.
- Work with our state-of-the-art Synmed and VBM automation.
- Contact patients to review orders on a monthly basis.
- Perform proactive outreach to physician offices for prescriptions and/or refills.
- Conduct data entry and insurance verification in Pharmacy software.
- Resolve insurance rejections.
- Assist in answering incoming patient calls when needed.
- Resolve customer concerns in a professional and caring manner.
- Support the Shipping team with packaging medications for delivery.
Qualifications:
- Previous experience in a customer support setting where patience and exceptional listening skills are essential.
- Experience making outgoing and receiving incoming customer calls.
- Critical thinker, with great organizational skills & time management.
- The ability to clearly communicate challenges and escalate issues when needed.
- Strong work ethic and desire to support MedMinder’s patients.
- Must have a current Massachusetts Pharmacy Technician license.
- Must have national (PTCB or NHA) Certified Pharmacy Technician certification.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Physical Requirements for this job include:
- Ability to stand for extended periods
- Ability to lift and carry up to 25 pounds
- Manual dexterity to handle small objects: grasp, manipulate, and assemble
- Visual Acuity
- Fine Motor Skills
- Mobility
Diversity & Inclusion
At MedMinder, we celebrate the fact that our customers and end users have diverse backgrounds and lived experiences – so we seek to listen to, to understand, to embrace and to represent difference. MedMinder is an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Note: We are unable to sponsor work visas at this time.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Will you now or in the future require employment visa sponsorship?
Experience:
- Pharmacy technician: 1 year (Required)
License/Certification:
- Massachusetts Pharmacy Technician License (Required)
- National CPhT (PTCB or NHA) Certification (Required)
Ability to Commute:
- Norwood, MA 02062 (Required)
Work Location: In person
