Top 440 Quality assurance managers Jobs in Wharton, Nj

Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Quality Assurance Technician
Crestwood Technology Group Corp —Randolph, NJ
- $27.40 - $30.29 an hour
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Registered Dietitian Nutritionist
Jewish Family Service of Central New Jersey —Elizabeth, NJ
- $40 an hour
- Per diem
- Hybrid work
- Background check
- Mid-level
- Master's degree
Quick Apply
1d
Service Advisor
Lake Hopatcong Marine —Lake Hopatcong, NJ
- $50,639.64 - $60,985.38 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- 401(k)
Quick Apply
Part Time Childcare Program Manager - Randolph Township School District
Right at School —Randolph, NJ
- Part-time
- Current TB test
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
RN Unit Manager
Acacia Care Rehabilitation and Nursing Center —West Orange, NJ
- $105,000 a year
- Weekends as needed
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
12d
MDS Coordinator
Crane’s Mill —West Caldwell, NJ
- $105,000 a year
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Wellness program
- Paid holidays
6d
UIR Specialist & DDD Investigator
DELTA COMMUNITY SUPPORTS —Raritan, NJ
- $55,000 - $60,000 a year
- Weekends as needed
- Experience working with individuals with disabilities
- Writing skills
- English
- Travel reimbursement
Quick Apply
Nurse Manager- Infusion
Amerita —Totowa, NJ
- $120,000 - $135,000 a year
- Full-time
- CPR Certification
- Nursing
- Patient monitoring
8d
Registered Nurse Supervisor (RN) Weekends NEW HIGHER RATES!
Waterfront Rehabilitation —Raritan, NJ
- $40 - $45 an hour
- Weekends as needed
- Nursing
- RN License
- Nursing home
- On-the-job training
Quick Apply
Assistant Group Home Manager
ARC Morris —Morris County, NJ
- $22.50 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid training
- 403(b) matching
Quick Apply
Manager Radiology
University Hospital, Newark NJ —Newark, NJ
- $117,204 - $175,803 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
CT Tech Trainee (Must have Radiology License)
New Jersey Imaging Network —Montclair, NJ
- $39 - $45 an hour
- Overtime
- BLS Certification
- HIPAA
- Clinic
Part Time Childcare Program Manager - Scotch Plains-Fanwood Public Schools
Right at School —Scotch Plains, NJ
- Part-time
- Current TB test
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Clinic Nurse Manager - Medicine Subspecialties
University Hospital, Newark NJ —Newark, NJ
- $111,040 - $166,559 a year
- Full-time
- Bilingual
- Nursing
- RN License
- Health savings account
- Disability insurance
Quick Apply
Nursing Director - Resident Care / Assisted Living
GHR Healthcare —New Providence, NJ
- $90,000 - $128,000 a year
- Day shift
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
7d
Director of Quality
PIM BRANDS LLC —Somerset, NJ
- $120,000 - $130,000 a year
- Microsoft Excel
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Bookkeeper
ShopRite Supermarkets, Inc. —Oakland, NJ
- $16.00 - $18.50 an hour
- Overtime
- Ability to walk for extended periods
- Merchandising
- Basic math
- Health insurance
- Dental insurance
Quick Apply
5d
Unit Manager – Subacute Floor (RN)
Belgrove Rehabilitation and Nursing Center —Kearny, NJ
- $105,000 - $110,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Roadway Engineer
NV5 —Morristown, NJ
- $100,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance

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Call Center Manager

TransCore, LP -
Union, NJ

Quick Apply

Job Details

Full-time
$80,000 - $99,000 a year

Qualifications

Live chat
Staff supervision
Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Client inquiry handling
Customer service through social media
Call center management
Email support

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee daily operations of the call center to ensure efficient service delivery
Supervise, coach, and develop call center staff to meet performance goals
Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
Implement and maintain quality assurance standards through call monitoring and feedback
Manage staff schedules and ensure adequate coverage across shifts
Handle escalated customer issues and ensure timely resolution
Identify and implement process improvements to enhance productivity and service quality
Prepare and present performance reports and operational metrics to leadership
Ensure effective use of call center technologies and coordinate with IT for system support
Enforce company policies, regulatory requirements, and industry standards.
Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Five (5) years call center management experience required.
Three (3) years experience in toll industry customer service is required.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

quality assurance managers jobs in wharton, nj

Call Center Manager

Quality Assurance Technician

Registered Dietitian Nutritionist

Service Advisor

Part Time Childcare Program Manager - Randolph Township School District

RN Unit Manager

MDS Coordinator

UIR Specialist & DDD Investigator

Nurse Manager- Infusion

Registered Nurse Supervisor (RN) Weekends NEW HIGHER RATES!

Assistant Group Home Manager

Manager Radiology

CT Tech Trainee (Must have Radiology License)

Part Time Childcare Program Manager - Scotch Plains-Fanwood Public Schools

Clinic Nurse Manager - Medicine Subspecialties

Nursing Director - Resident Care / Assisted Living

Director of Quality

Bookkeeper

Unit Manager – Subacute Floor (RN)

Roadway Engineer

I want to receive the latest job alert for quality assurance managers in wharton, nj

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