Summary/Objective In keeping with our organization’s goals, the primary purpose of the Social Services Director is to assist the Administrator to plan, organize, develop and direct the overall operation of our Social Services Department. Success in this position is measured by compliance with current federal, state, and local standards, guidelines, and regulations that govern our facility. Additionally, success is measured through patient quality outcomes.
Job Duties
§ Participate in the planning, developing, organizing, implementing, evaluating and directing of the social service programs of the facility
§ Meet with administration, medical and nursing staff and other related departments in planning social services
§ Develop and maintain a good working rapport with intra-department personnel, other departments within the facility, and outside community health, welfare and social agencies, to ensure that social service programs are properly maintained to meet the needs of the residents
§ Assist in developing, administering, and coordinating department policies and procedures
§ Keep abreast of current federal and state regulations and make recommendations for changes in facility policies and procedures to the department director or Administrator
§ In the absence of the department director, serve on various facility committees as he/she may be appointed by the Administrator
§ Assist in developing and implementing policies and procedures for identifying the medically related social and emotional needs of the patient/resident
§ Participate in community planning related to the interests of the facility and the services and needs of the patient/resident and family
§ Participate in resident assessments, development and implementation of social care plans, and discharge planning
§ Interview patients/residents/families as necessary in a private setting.
§ Involve the patient/resident/family in planning social service programs, to the extent possible
§ Assist in arranging transportation to other facilities when necessary
§ Refer resident/families to appropriate social service agencies when the facility does not provide for the services or needs of the patient/resident
§ Provides information to patient/resident/families regarding Medicare/Medicaid and other financial assistance programs available to resident
§ Informs the resident/family of the patient’s/resident’s personal and property rights
§ Assist in determining appropriate departmental staffing, evaluates employee performance and makes recommendations to the department director or Administrator concerning wage and salary adjustments, hiring, terminations, transfers, etc.
§ Provide consultation to members of facility staff, community agencies, etc., in efforts to solve the needs and problems of the patient/resident through the development of social service programs
§ Assume the authority, responsibility and accountability of directing the Social Services department
§ Maintain an excellent working relationship with medical professionals and other health related facilities and organizations
§ Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department.
§ Review and evaluate the department’s workforce and makes recommendations to the department director or Administrator.
§ Maintain confidentiality of all resident health information to ensure resident rights are protected
§ Coordinate social service activities with other departments as necessary
§ Assists in setting appropriate standards for department personnel
§ Review complaints and grievances and makes necessary oral/written reports to the department manager or Administrator
§ Recommend department equipment and supply needs to the department director or Administrator
§ Make written and oral reports/recommendations to the department director or Administrator concerning the operation of the social service department.
§ Perform charting duties as necessary
§ Work with emotional needs including assisting resident/family with anxiety and stress caused by illness and admission to the facility, difficulties in coping with residual physical disabilities, fears related to helplessness and death and the need for institutional and specialized care
Supervisory Responsibility
There are no supervisory responsibilities for this position. However, the position requires communication with and oversight of nursing home staff to ensure that specific policies, procedures, and programs are implemented correctly.
Required Education and Experience
§ Must possess a current, unencumbered, active license to practice as a Social Worker in the State, or otherwise be permitted to serve in this role pursuant to federal and state rules, laws, and regulations
§ An associate degree in a human services field or related social services experience
§ Minimum 1 year experience in a human services field in a hospital, skilled nursing care facility, or other related medical facility
Required Skills
§ Excellent written and verbal communication skills
§ Demonstrate leadership, organizational skills, and ability to maintain a positive and professional attitude
§ Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously
§ Display attention to detail
§ Interact with residents, families, and the community in a professional manner
§ Ability to engage in active listening (giving full attention to those speaking), critical thinking (using logic and reasoning to identify strengths/weaknesses of alternative solutions), and active learning (understanding implications of new information during problem-solving situations)
§ Exceptional judgment and active foresight
§ Self-motivated and self-directed
Position Type and Expected Hours of Work
This position is within a healthcare facility that operates every day. Although this is generally a Monday through Friday position, there will be scheduled times of work on the weekends and holidays. Significant events can occur at any given time that require working. Ongoing direction and support may be necessary if systems are not properly implemented, continuously improved, and monitored.
Work Environment and Physical Demands
This position generally will require physical activity. It may at times require walking to various locations within a facility. This position routinely uses standard office equipment such as computers, phones, photocopiers and may require some use of machinery consistent with the job duties.
While performing the duties of this position, the employee is regularly required to talk and hear. This position at times requires the ability to walk, sit, use hands, reach, climb, stoop, bend, kneel, twist, and lift as necessary.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and assignments may change at any time with or without notice.
Reasonable Accommodation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
