Top 8139 Senior director, customer success Jobs in Wheat Ridge Co

Senior Director, Customer Success
Housecall Pro —Denver, CO
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
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Senior Director, Customer Health & Critical Accounts
MongoDB —Denver, CO
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
Senior Home Lending Advisor- Lakewood, CO
JPMorganChase —Lakewood, CO
- $15.16 an hour
- Online Application
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Corporate Counsel
OmniTRAX, Inc —Denver, CO
- $158,996 a year
- Full-time
- Office
- Organizational skills
- Senior level
- Paid parental leave
- Health savings account
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Senior Home Lending Advisor- Denver CO
JPMorganChase —Denver, CO
- $19.29 an hour
- Online Application
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Test Engineer (Level I)
ITSC Secure Solutions, LLC —Buckley AFB, CO
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Health savings account
- Paid holidays
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Senior Home Lending Advisor- Arvada, CO
JPMorganChase —Arvada, CO
- $15.16 an hour
- Online Application
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Spanish and English Bilingual-Senior Home Lending Advisor-Westminster, CO
JPMorganChase —Westminster, CO
- $15.16 an hour
- Online Application
- Spanish
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Registered Occupational Therapist (OT)
Hallmark Nursing Center —Denver, CO
- $42 - $55 an hour
- PRN
- CPR Certification
- Microsoft Excel
- Skilled nursing facility
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Registered Nurse - Unit Manager
Boulder Canyon Health and Rehabilitation —Boulder, CO
- $89,000 - $110,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Patient monitoring
- HIPAA
- Health savings account
- Disability insurance
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14d
Trade Show and Marketing Coordinator (Multi-Entity Support)
Confidential —Denver, CO
- $65,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
- Dental insurance
- 401(k)
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Senior Manager of Nutrition and Food Initiatives
Clayton Early Learning —Denver, CO
- $80,000 - $85,000 a year
- Full-time
- Bilingual
- Background check
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
12d
Outside Sales Representative, Residential (Virtual Hiring Event)
GFiber —Denver, CO
- $75,000 - $100,000 a year
- Spanish
- English
- Residential
- Paid training
- Mileage reimbursement
Quick Apply
Outside Sales Representative, Residential (Virtual Hiring Event)
GFiber —Lakewood, CO
- $75,000 - $100,000 a year
- Spanish
- English
- Residential
- Paid training
- Mileage reimbursement
Quick Apply
Automotive Service Technician (Mainline Technician)
Groove Subaru —Englewood, CO
- $27 - $42 an hour
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Senior Test Engineer
ITSC Secure Solutions, LLC —Buckley AFB, CO
- $145,000 - $160,000 a year
- Full-time
- Hybrid work
- 11+ years
- Master's degree
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Digital Engineer III
Frontgrade Technologies LLC —Colorado
- Full-time
- 3 years
- Master's degree
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Asphalt and Concrete Estimator
Colorado Asphalt Services, Inc —Commerce City, CO
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Construction site
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Lead Opto‑Electronics Engineer
Particle Measuring Systems —Niwot, CO
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- 11+ years
- Analysis skills
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quality Assurance Manager
Colorado 811 —Golden, CO
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Management
- 3 years
- Analysis skills
- Health savings account
- Paid holidays
10d

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Senior Director, Customer Success

Housecall Pro -
Denver, CO

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Job Details

$135,000 - $150,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

AI use case identification
Customer retention strategy
Digital transformation
Team development
Machine intelligence
Bachelor's degree
Senior leadership
Team building

Full Job Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
Equity in a rapidly growing startup backed by top-tier VCs

Role Overview

As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience. You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth. You shape the department's culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Define and implement the strategy for the Customer Success department, aligning with company objectives
Lead, mentor, and develop teams of customer success managers and professionals to ensure high performance
Drive the development and execution of initiatives to enhance the customer journey, satisfaction, and retention
Establish and manage key performance indicators (KPIs) to monitor the effectiveness of customer success efforts and make data-driven adjustments
Collaborate cross-functionally with product, sales, and operations teams to ensure a seamless customer experience
Oversee the department's budget, resource planning, and operational efficiency to achieve strategic goals
Identify opportunities for process improvements and innovation within the department to drive better outcomes
Act as the voice of the customer in executive meetings, providing insights and feedback to guide business decisions
Manage customer escalations and work to resolve complex issues to maintain high levels of satisfaction
Foster a customer-centric culture that prioritizes empathy, proactive problem-solving, and continuous improvement

Qualifications:

Bachelor's degree in a relevant field
10+ years of experience in customer success or related area
5+ years leading teams of 50+ including developing and leading first and second line leaders
Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
Proven track record of driving customer satisfaction and retention

What will help you succeed:

Ability to inspire and motivate teams, fostering a culture of high performance and accountability
Excellent communication skills with the ability to influence and build strong relationships across the organization
Strategic thinker with a strong ability to execute on complex initiatives in a fast-paced environment
Highly adaptable with a proactive approach to problem-solving and continuous improvement
Customer-focused mindset with a passion for delivering exceptional service and support

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + 30% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro's equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

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Refine Your Search

senior director, customer success jobs in wheat ridge co

Senior Director, Customer Success

Senior Director, Customer Health & Critical Accounts

Senior Home Lending Advisor- Lakewood, CO

Corporate Counsel

Senior Home Lending Advisor- Denver CO

Test Engineer (Level I)

Senior Home Lending Advisor- Arvada, CO

Spanish and English Bilingual-Senior Home Lending Advisor-Westminster, CO

Registered Occupational Therapist (OT)

Registered Nurse - Unit Manager

Trade Show and Marketing Coordinator (Multi-Entity Support)

Senior Manager of Nutrition and Food Initiatives

Outside Sales Representative, Residential (Virtual Hiring Event)

Outside Sales Representative, Residential (Virtual Hiring Event)

Automotive Service Technician (Mainline Technician)

Senior Test Engineer

Digital Engineer III

Asphalt and Concrete Estimator

Lead Opto‑Electronics Engineer

Quality Assurance Manager

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