Top 201 customer success manager Jobs in wheaton, il

Customer Success Manager II
Burroughs —Elmhurst, IL
- $82,000 - $123,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
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Customer Success Manager
viaPhoton —Naperville, IL
- $70,000 - $85,000 a year
- Monday to Friday
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Customer Success Manager II
Burroughs, Inc. —Elmhurst, IL
- $82,000 - $123,000 a year
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Blackthorn.io —Chicago, IL
- $100,000 - $105,000 a year
- Remote
- Mid-level
- Product management
- Children
- Health insurance
- Parental leave
Quick Apply
Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Key Account Manager
Beckman Coulter Diagnostics —Chicago, IL
- $95,000 - $110,000 a year
- Full-time
- Remote
- Clean driving record
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Sales Account Manager
MP1 Solution —Naperville, IL
- $50,000 - $85,000 a year
- Marketing
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Jon Mock - State Farm Agent —Wheaton, IL
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- 401(k) matching
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Account Manager - 100% Remote - North America
Hostaway —Chicago, IL
- Full-time
- Remote
- Mid-level
- 2 years
- Commercial
- Opportunities for advancement
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Customer Success Manager
Canals —Chicago, IL
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
Customer Success Manager
Remarcable, Inc. —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Business development
- Health insurance
- Dental insurance
Scaled Customer Success Manager
Intercom —Chicago, IL
- $108,500 - $129,645 a year
- Hybrid work
- Office
- Continuous improvement
- US work authorization
- Paid parental leave
- Health insurance
Customer Success Program Manager, Google for Education
Google —Chicago, IL
- $136,000 - $197,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
Account Manager - State Farm Agent Team Member
Nicholas Haynes - State Farm Agent —Glendale Hts, IL
- $42,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- Leadership
- Marketing
- Paid time off
- Work from home
Quick Apply
7d
Senior Client Success Manager
United States —Westchester, IL
- $79,100 a year
- Full-time
- Marketing
- Bachelor of Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Hybrid)
HARTING Inc. of North America —Elgin, IL
- $100,000 - $130,000 a year
- 5 years
- Bachelor's degree
- Travel
- Paid parental leave
- AD&D insurance
Quick Apply
Client Success Manager (CSM)
Nextpoint —Chicago, IL
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $80,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Manager II

Burroughs -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$82,000 - $123,000 a year

Qualifications

Contract documentation review
Managing customer accounts
Contract review
Sales contract management
Client database systems
Computer skills
CRM system proficiency

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

JOB SUMMARY
The Customer Success Manager (CSM II) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of smaller to medium sized customers from onboarding to renewal of the contract and/or subscription. CSM II’s are members of the Customer Success team. This position can be a Hybrid/remote opportunity for the Elmhurst IL. Area.

CSM II’s work proactively with customers to ensure optimal utilization of products and services. They act as the primary post-sales point of contact for customers and coordinate with cross functional teams to ensure the success of each customer.

CSM II’s are responsible for the commercial relationship, which means they secure payments from customers to renew their support contracts and/or subscriptions. Customers are typically medium to large in size, moderate renewal complexity, and have a high propensity to grow. The renewal is evidence that the customer has committed to continue their relationship with the company.

The CSM II primarily interacts with customers and/or partners via the telephone. On occasion, they may also visit customers face-to-face. They are responsible for not only retaining recurring revenue, but also growing revenue by expanding customer spend.

ESSENTIAL FUNCTIONS / KEY RESPONSIBILITIES:Land Phase:

Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer Success team.
Execute ‘Welcome” process.

Adopt Phase:

Ensure customer is onboarded effectively and efficiently in order to optimize customer time to value and Burrough’s time to revenue.
Build relationships with the influencers and decision makers within assigned customers.
Maintain good industry and business knowledge. Maintain an excellent level of product knowledge as is relevant for assigned customers/partners.
Serve as second level escalation contact between customers/partners and appropriate company departments to resolve escalated questions and issues and to maximize customer satisfaction.
Assist broader account team to provide seamless customer interactions.
Effectively communicate company messages, value propositions, etc. verbally and in writing.
Review, interpret and manage contractual terms: Attains Services SLA & manages governance
Achieves margin goals
Advisor for billing questions
Oversight of invoice disputes

•

Prepare content for and present at monthly or quarterly business reviews with customers.

Renew Phase:

Work proactively with assigned customers and/or partners to prepare for the successful renewal of support contracts and/or subscriptions.
Validate customer asset lists and prepare renewal quotes for maintenance and support contracts and/or subscriptions consistent with expected timelines and policies.
Contact and follow-up with customers and partners to ensure timely renewal of support contracts and/or subscriptions. Communicate value throughout the renewal process.
Manage negotiations with customers on pricing and price increases.
Learn and use the systems required to improve adoption, complete the renewal, track progress, forecast and report results.
Prepare order packet for processing and invoicing.
Track contract non-renewal including reasons for cancellation.
Prepare forecasts of renewal bookings.
Responsible for achieving or exceeding renewal deployment.

CORE CAPABILTIES:

Driven to action.
Ability to engage executives (internal and external).
Rapport building and conflict management skills.
Capacity for creative and innovative thinking and analysis.
Sales and solutions focused.
Proactive and responsive.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s Degree or Equivalent Work Experience
3 years of experience with customer account management
3 years of prior sales experience in a quota-carrying role is strongly preferred
3 years of experience negotiating with customers and managing to contractual terms
Experience with maintenance and support contract renewals and/or subscriptions is strongly preferred
Strong computer proficiency, especially working knowledge of CRM applications

PERFORMANCE CRITERIA:

Quota Achievement
Customer Churn Rate
On-time Renewal Rate for Recurring Revenues
Expansion of Revenue & Margin with Existing Customers (i.e. Dollar Net Retention)
SLA Achievement with Customers
Customer Satisfaction Scores

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Requires use of typical office equipment such as a computer, laptop and cell phone.
Most job activities take place during the regular workday, however, off hour response to field service escalations are required.

Accommodation: Please note that Burroughs offers accommodation as required in accordance with the applicable provincial human rights legislation. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

customer success manager jobs in wheaton, il

Customer Success Manager II

Customer Success Manager

Customer Success Manager

Customer Success Manager II

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager, Tier 2 (Central)

Key Account Manager

Sales Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - 100% Remote - North America

Customer Success Manager

Customer Success Manager

Scaled Customer Success Manager

Customer Success Program Manager, Google for Education

Account Manager - State Farm Agent Team Member

Senior Client Success Manager

Customer Success Manager (Hybrid)

Client Success Manager (CSM)

Customer Success Manager

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