Top 5040 Support specialist Jobs in Wheaton, Md

Software Support Specialist - Level 1 (Remote)
FEI Systems —Columbia, MD
- Full-time
- Remote
- English
- Research
- Mid-level
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Licensed Professional Counselor
Headway —Arlington, VA
- Up to $126 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —Germantown, MD
- Up to $121.74 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —Maryland
- Up to $121.74 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Leasing Specialist
The Grand —Rockville, MD
- $20 - $22 an hour
- 8 hour shift
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Payroll Specialist
Corporate CFO Services LLC —Bowie, MD
- $70,000 - $90,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Music Therapist (MT-BC) & Activities Professional
Kensington Senior Living, LLC —Reston, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Bilingual Adult Bereavement Specialist
CaringMatters —Gaithersburg, MD
- $25 - $30 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- English
- Flexible schedule
9d
Diversion Specialist
EVERYMIND INC —Rockville, MD
- $55,000 - $63,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Disability insurance
- Health insurance
Program Support Specialist - Mid
Cherokee Federal —Washington, DC
- $82,000 - $89,000 a year
- Full-time
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
Certified Peer Recovery Specialist
Prestige Healthcare Resources, Inc. —Washington, DC
- $18 - $20 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
Quick Apply
Site Safety Professional
J.E. Richards, Inc. —Fort Meade, MD
- $28 - $57 an hour
- 8 hour shift
- Background check
- CPR Certification
- OSHA
- Health savings account
- Health insurance
Quick Apply
Air Force SIGINT Subject Matter Expert (SME)
Leidos —Odenton, MD
- $92,300 - $166,850 a year
- Full-time
- Bachelor of Science
- Research
- Master's degree
Technology Specialist
PHILLIPS Programs —Annandale, VA
- $53,000 - $87,000 a year
- Full-time
- School experience
- Classroom
- Mid-level
- Health insurance
- Dental insurance
5d
Associate Behavior Specialist
Ivymount —Potomac, MD
- From $42,360 a year
- Full-time
- School experience
- Classroom
- Experience working with individuals with developmental disabilities
- Health insurance
- Dental insurance
Quick Apply
Licensed Professional Counselor
Headway —Washington, DC
- Up to $121.74 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Sonar Tactical Decision Aid Subject Matter Expert
Leidos —Bethesda, MD
- $73,450 - $132,775 a year
- Full-time
- System design
- Analysis skills
- Travel
Cyber Security Operations Specialist III - Tier 3
CACI —Springfield, VA
- $75,200 - $158,100 a year
- Full-time
- 6 years
- Master's degree
- Bachelor's degree
- Health insurance
Qualified Mental Health Professional (QMHP) PRN/Relief
Choice Respect Independence - CRi —Arlington, VA
- From $24.52 an hour
- PRN
- LMFT
- LPC
- Mid-level
- Paid training
- Health insurance
Quick Apply

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Software Support Specialist - Level 1 (Remote)

FEI Systems -
Columbia, MD

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
English
Internal employee customer service

Full Job Description

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We’re looking for a software support specialist who shares our commitment to leveraging technology to make a real impact in the world – a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

All candidates will be required to complete at least one in-person interview as part of our hiring process.

Job Summary:

As a Software Support Specialist – Level 1, you are expected to operate as a member of the Production Support team which is the primary point of contact for technical, navigational, and training assistance for customers and users of the LTSS and Carity proprietary systems and corporate support for internal employees of FEI Systems. The Associate is expected to be able to communicate effectively by phone or email, be extremely detail oriented, have strong analytical skills, and a passion for both customer service and problem solving. This role is mostly unscripted support role that requires technical experience and expertise.

Principal Responsibilities:

Assessing the issues and troubleshooting problems if required
Investigate reported system issues, work to recreate, identify appropriate requirements and document defects.
Provide Tier 1 client support and technical issue resolution via email, phone, web-based feedback.
Escalate any unresolved issues up to Tier 2 support
Create, update, and close customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
Ask probing questions, listen, and record data capture details and actions performed in all tickets
Learn and understand client workflows and functionalities within complex software
Ensure problem ownership, escalate issues through proper channels
Provide updates to end users when delivering solutions and diagnosing issues
Advise management of potential risks that may have impact on customer base and operating environment
Promote end-user satisfaction in adherence to established performance metrics
Understanding around PHI/sensitive data
Technical experience with Windows 10/11 and Microsoft Office 365 applications
Basic understanding of networking technologies such as DNS, DHCP, WiFi, VPN, and others
Ability to understand technical guidance and instructions and communicate them effectively to end users
Basic understanding of IT technologies such as Active Directory, malware protection, printing systems, endpoint management, and others

Required Skills:

Minimum of one year of experience in a fast-paced, support position that required written documentation of interactions
Excellent customer service, critical thinking, and written & verbal communication in English
Must be adept at balancing shifting priorities and time management
Able to reliably work designated or flexible shifts in a 24/7, 365-day environment
Ability to understand and explain technical information
College degree and 1-2 years of related work experience, or Associate degree and 3-4 years of related work experience, or High School diploma/equivalent and 4-6 years related work experience required
Experience with external customer communications (written and/or Oral).
Must have self-learning and researching skills
Ability to maintain calm composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
Ability to work successfully as part of a team

Preferred Experience:

Previous experience in user/technical application support or training
Knowledge of the principles and processes for providing customer and personal services
Experience with help desk ticket tracking tools and workflow
Familiarity with ITIL process

Location: Remote

Status: Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer – Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems’ Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems’ normal business hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

support specialist jobs in wheaton, md

Software Support Specialist - Level 1 (Remote)

Licensed Professional Counselor

Licensed Professional Counselor

Licensed Professional Counselor

Leasing Specialist

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Payroll Specialist

Music Therapist (MT-BC) & Activities Professional

Bilingual Adult Bereavement Specialist

Diversion Specialist

Program Support Specialist - Mid

Certified Peer Recovery Specialist

Site Safety Professional

Air Force SIGINT Subject Matter Expert (SME)

Technology Specialist

Associate Behavior Specialist

Licensed Professional Counselor

Sonar Tactical Decision Aid Subject Matter Expert

Cyber Security Operations Specialist III - Tier 3

Qualified Mental Health Professional (QMHP) PRN/Relief

I want to receive the latest job alert for support specialist in wheaton, md

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