Top 2881 support specialist Jobs in wheaton il

Level 2 Support Specialist
Dober —Woodridge, IL
- From $60,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Financial Services Professional
WestPoint Financial Group —Lisle, IL
- $51,000 - $90,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Grant Accounting Support Specialist
Surf Internet —Naperville, IL
- $24.04 - $28.85 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
Quick Apply
Closeout Specialist
Concordia Group —Carol Stream, IL
- $26 - $31 an hour
- Microsoft Excel
- Microsoft Outlook
- English
- Disability insurance
- Health insurance
Quick Apply
14d
Accounts Payable Specialist
Insight Distributed Industry —Naperville, IL
- $31 an hour
- Part-time
- Background check
- Mid-level
- Office
- Profit sharing
- Paid time off
Quick Apply
QuickBooks Implementation Specialist
DL&Associates, LLC —Schaumburg, IL
- $42,000 - $45,000 a year
- Weekends as needed
- Microsoft Word
- Pass drug screening
- Criminal background check
- Health insurance
- Paid time off
Quick Apply
13d
Experienced Tax Expert – In-Store
Intuit —Naperville, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Senior Tax Expert – Retail
Intuit —Naperville, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Fitness & Wellness Instructor (PT/OT or Certified Fitness Professional, 1+ Yr Exp.) in Chicago
Amara —Chicago, IL
- $50 - $60 an hour
- Part-time
- Background check
- CPR Certification
- Mid-level
- Paid training
- Health savings account
Quick Apply
Grants Specialist
HAYMARKET CENTER —Chicago, IL
- $55,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Bachelor of Science
- Research
Quick Apply
Classroom Support Specialist - Bilingual Spanish
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
- $19.12 - $27.42 an hour
- Full-time
- School experience
- Classroom
- Spanish
- Flexible schedule
Quick Apply
Experienced Tax Expert – In-Store
Intuit —Downers Grove, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Tax Expert - Retail
Intuit —Naperville, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Licensed Clinical Professional Counselor (LCPC) - Remote
Brave Health —Romeoville, IL
- $69,000 - $76,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Outpatient
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Experience Specialist
Steve Napleton Automotive Group —Countryside, IL
- $60,000 - $120,000 a year
- Full-time
- Sales
- Dealership
- Customer service
- Health insurance
- Dental insurance
3d
Operator/ Door to Door Sales Specialist
Semper Fi Construction —Lombard, IL
- $15 an hour
- Overtime
- Driver's License
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Classroom Support Specialist - Bilingual Spanish
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
- $19.12 - $27.42 an hour
- Full-time
- School experience
- Classroom
- Spanish
- Flexible schedule
Quick Apply
Tax Expert - TurboTax Store
Intuit —Downers Grove, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Tax Expert - Retail
Intuit —Downers Grove, IL
- $31 - $36 an hour
- Weekends as needed
- Spanish
- CPA
- Writing skills
3d
Classroom Support Specialist - Bilingual Spanish
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
- $19.12 - $27.42 an hour
- Full-time
- School experience
- Classroom
- Spanish
- Flexible schedule
Quick Apply

I want to receive the latest job alert for support specialist in wheaton il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support specialist jobs near wheaton il

Level 2 Support Specialist

Dober -
Woodridge, IL

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Wellness program
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Volunteer time off
Life insurance

Qualifications

Customer communication
Help desk support experience
Customer relationship building
Operating systems
Software troubleshooting
Technical documentation
Client rapport building
Electrical systems
Bachelor's degree
Zendesk
Computer hardware
Troubleshooting electrical systems
Customer support ticket management
Test technical issue troubleshooting
Electrical troubleshooting
Productivity software
Technical writing within technology
Hardware diagnostics
Ticketing system technical support

Full Job Description

About the Company - We are Spindle, a Division of Dober, nice to meet you! Creativity, development, and innovation are the heartbeat of Dober. We are looking for a technically sharp and proactive Level 2 Support Specialist to join our growing team. This role goes beyond basic triage; you'll own complex escalations, mentor junior support staff, and play a pivotal part in shaping our support operations. The ideal candidate brings hands-on technical depth, strong communication skills, and leadership instincts that position them for future advancement within the organization.

KEY RESPONSIBILITIES

Serve as the primary escalation point for Level 1 support tickets, diagnosing and resolving complex hardware and software issues for Spindle products.
Lead triage and prioritization of incoming technical support requests, ensuring SLA compliance and appropriate resolution routing.
Evaluate, process, and provide expert guidance on Spindle hardware support orders.
Deliver remote and on-site support for intermediate to advanced technical issues across hardware and software environments.
Mentor and coach Level 1 Support Specialists, providing guidance on troubleshooting techniques, documentation standards, and customer communication.
Own escalation workflows - identify patterns in recurring issues and collaborate with Engineering, IT, and Development teams to drive root-cause resolution.
Maintain thorough documentation of all support interactions, including actions taken, solutions provided, and knowledge base contributions.
Ensure all support tickets align with SLAs and consistently exceed customer expectations.
Identify opportunities to improve support processes and contribute to team efficiency initiatives.
Champion excellent customer service standards across the support team through example and guidance.

TECHNICAL TROUBLESHOOTING & ISSUE RESOLUTION

Apply in-depth knowledge of Spindle infrastructure and connectivity concepts to independently resolve escalated issues.
Diagnose and resolve intermediate-to-advanced electrical, hardware, and software issues across the Spindle product line.
Partner with Engineering, IT, and Development teams to escalate unresolved issues and advocate for systemic fixes.
Contribute to the creation and maintenance of internal technical documentation and customer-facing knowledge base articles.

REQUIRED QUALIFICATIONS & EXPERIENCE

2+ years of experience in a technical support, helpdesk, or field service role - ideally supporting hardware and/or software products.
Demonstrated ability to independently diagnose and resolve intermediate technical issues.
Working knowledge of electrical systems and components.
Strong interpersonal and communication skills with the ability to build rapport across teams and with customers.
Highly organized with solid analytical and problem-solving abilities; comfortable managing competing priorities.
Proficient in Microsoft Office Suite and Microsoft Operating Systems.
Experience with ticketing systems for issue tracking (Zendesk preferred).
Proven track record of thorough documentation and knowledge sharing.

PREFERRED QUALIFICATIONS

Past supervisory, team lead, or escalation responsibilities.
Experience mentoring or training junior team members.
Bachelor's degree or equivalent combination of professional experience and certifications.
Hands-on experience with electronics hardware and/or embedded software systems.
Familiarity with connected hardware/IoT environments.

GROWTH & LEADERSHIP PATH

This role is designed with upward mobility in mind. High-performing Level 2 Specialists who demonstrate leadership initiative, technical mastery, and team impact will be well-positioned for advancement into senior support or team lead roles. We invest in the people who invest in us.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Application Question(s):

Do you have 2+ years of experience in a technical support, helpdesk, or field service role - ideally supporting hardware and/or software products?

Education:

Bachelor's (Required)

Ability to Commute:

Woodridge, IL 60517 (Required)

Work Location: In person

Quick Apply

Refine Your Search

support specialist jobs in wheaton il

Level 2 Support Specialist

Financial Services Professional

Grant Accounting Support Specialist

Closeout Specialist

Accounts Payable Specialist

QuickBooks Implementation Specialist

Experienced Tax Expert – In-Store

Senior Tax Expert – Retail

Fitness & Wellness Instructor (PT/OT or Certified Fitness Professional, 1+ Yr Exp.) in Chicago

Grants Specialist

Classroom Support Specialist - Bilingual Spanish

Experienced Tax Expert – In-Store

Tax Expert - Retail

Licensed Clinical Professional Counselor (LCPC) - Remote

Customer Experience Specialist

Operator/ Door to Door Sales Specialist

Classroom Support Specialist - Bilingual Spanish

Tax Expert - TurboTax Store

Tax Expert - Retail

Classroom Support Specialist - Bilingual Spanish

I want to receive the latest job alert for support specialist in wheaton il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected