SUMMARY:
Summary The Trust Operations Assistant Manager oversees daily operational activities, including transaction processing, trade settlement, income posting, asset transfers, and reconciliations, ensuring accuracy, timeliness, and compliance. This position serves as the primary support to guide clerks and specialists while maintaining a strong, well-controlled operations environment. This role requires a comprehensive understanding of all trust operations functions, enabling hands-on support when needed to keep processes on track. Additionally, the Assistant Manager fosters team engagement and drives continuous improvement by identifying opportunities to enhance efficiency through technology and process optimization.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Operational Oversight & Daily Production
Daily Processing Supervision — Monitor and support the posting of dividends, interest, corporate actions, capital changes, and other routine transactions to ensure accuracy and timeliness
Trade Settlement Support — Oversee trade settlement workflows, ensuring proper matching, timely settlement, and resolution of exceptions.
Cash & Asset Movement — Review and support ACH, wire, check issuance, and asset transfer processes, ensuring adherence to dual‑control and verification standards
Reconciliation Oversight — Assist in managing daily, weekly, and monthly reconciliations across all general ledger and control accounts; ensure timely clearing of breaks and aging items.
Team Leadership & Staff Development
Workflow Coordination — Assign daily tasks, monitor workloads, and ensure coverage across all operational functions.
Training & Skill Development — Provide hands‑on training for clerks and specialists; reinforce procedures, accuracy standards, and system proficiency.
Coaching & Performance Feedback — Offer real‑time coaching, identify skill gaps, and support performance evaluations.
Issue Escalation — Serve as the first escalation point for operational questions, system issues, and transaction exceptions.
Risk Management & Quality Control
Procedure Adherence — Ensure staff follow documented procedures, internal controls, and fiduciary standards.
Exception Monitoring — Track and resolve breaks, unmatched trades, stale items, and reconciliation variances.
Audit & Compliance Support — Assist with internal/external audits, regulatory exams, and periodic control reviews.
Process Improvement — Identify inefficiencies and recommend enhancements to workflows, automation, and documentation.
Systems & Technical Proficiency
Trust Accounting System Expertise — Serve as a subject‑matter resource for the trust accounting platform, including transaction posting, reconciliation modules, and reporting tools.
Data Integrity Monitoring — Review system-generated reports for accuracy, completeness, and anomalies.
Technology Support — Assist staff with system navigation, troubleshooting, and new feature adoption.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
The Trust Operations Assistant Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Strong understanding of trust accounting principles, asset movement controls, and reconciliation processes.
Demonstrated ability to lead, coach, and support operational staff.
High attention to detail, strong organizational skills, and commitment to accuracy.
Ability to manage multiple priorities in a deadline‑driven environment.
Strong communication skills and a collaborative leadership style.
Highly developed interpersonal skills to deal with people using tact and diplomacy.
Ability to handle detailed work under pressure and meet deadlines.
Ability to complete basic bookkeeping functions and reconcilement duties.
Requirements:
Bachelor's Degree in Accounting, Business, Finance, and/or related field; or a minimum of three years of operational experience required, Trust Operations experience preferred.
Minimum of one year of management and/or leadership experience in business and/or banking preferred.
