Top 482 Customer care manager Jobs in Wheeling, Il

Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Account Manager
Ward Manufacturing —Evanston, IL
- From $80,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Health insurance
- 401(k)
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6d
Associate Customer Success Manager, Uber Direct Enterprise
Uber —Chicago, IL
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Account Manager
Professions Inc —Wheeling, IL
- Hybrid work
- 5 years
- ERP systems
- Organizational skills
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Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
3d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Education Manager
Mastercard —Chicago, IL
- $86,000 - $137,000 a year
- Online Application
- Mid-level
- Continuous improvement
- Communication skills
- Paid jury duty
- Health savings account
Customer Care Manager
M/I Homes —Arlington Heights, IL
- $23.85 - $47.25 an hour
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
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Client Success Coordinator
Homelink Corporation —Schaumburg, IL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Conflict management
- Dental insurance
- Paid time off
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Associate Customer Success Manager
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 1 year
- Health insurance
- Dental insurance
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Office Manager, Customer Innovation Center
Belden Inc —Chicago, IL
- $75,000 - $95,000 a year
- Mid-level
- Office
- Contracts
- Health savings account
- Employee stock purchase plan
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
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Strategic Customer Success Manager
Yoodli AI Roleplays —Chicago, IL
- $150,000 - $180,000 a year
- Remote
- 7 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Business
TreeHouse Foods —Oak Brook, IL
- $101,600 - $152,400 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid training
- Tuition reimbursement
Manager, Customer Success - Enterprise Accounts
Motus —Chicago, IL
- $115,000 - $125,000 a year
- Remote
- Research
- Analysis skills
- Mentoring
- Health savings account
- AD&D insurance
Quick Apply
9d
Enterprise Client Success
Staffmark —Schaumburg, IL
- $53,600 - $79,300 a year
- Mid-level
- Paid time off
- Opportunities for advancement
10d
Customer Success Manager
Renterra —Chicago, IL
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply

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customer care manager jobs near wheeling, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

Confidential
Skokie, IL

Quick Apply

Job Details

Full-time
$65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Professional networking
Remodeling
Team management
Empathy
Time management

Full Job Description

This position is a full-time front desk position on site; working Tuesday - Saturday.

We are seeking a highly organized and customer-focused Client Service & Warranty Manager to oversee and grow our residential remodeling service and warranty operations. This role is responsible for managing a small team of 1–2 field technicians and ensuring timely, high-quality service delivery to clients. The ideal candidate will be proactive, solution-oriented, and capable of maintaining strong client relationships while driving operational efficiency and profitability.

Key Responsibilities

Lead and manage the service department team, consisting of 1–2 field technicians.
Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
Order replacement parts as needed and coordinate fulfillment of warranty obligations.
Manage internal and client scheduling to ensure alignment across all teams and clients.
Monitor and meet performance standards for response times, service delivery, and claim resolution.
Track, document, and report on service metrics, including completion rates, timeliness, and billable service work.
Maintain and build strong client relationships, earning trust, satisfaction, and repeat business through regular communication and superior service.
Schedule and manage client appointments for new and/or existing prospects as needed; including scheduling initial appointments, project development meetings and construction start dates.
Conduct bi-weekly client satisfaction check-ins for active construction projects via phone, email, or text.
Greet clients and potential clients at the front desk to discuss their needs.

Qualifications

2-5 years of experience in a construction, remodeling, or home services industry, with experience managing a staff.
Proven ability to managing a department P&L statement and revenue growth profitably while decreasing expenses.
Strong communication skills with the ability to establish and strengthen client relationships and interact with team members at all levels.
Skilled at building and maintaining client relationships and delivering high-quality customer service.
Strong organizational and time management skills with exceptional follow-through.
Self-motivated, with a high level of initiative and the ability to work independently.
Technically proficient with software, hardware, networks, data analytics, scheduling software and CRM systems.
Consultative and empathetic problem-solver, able to resolve concerns with patience and professionalism.
Service oriented and a problem solver when addressing concerns.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

construction, remodeling, or home services industry : 2 years (Required)

Ability to Commute:

Skokie, IL 60076 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in wheeling, il

Client Service & Warranty Manager Residential Remodeling - Front Desk

Customer Account Manager

Associate Customer Success Manager, Uber Direct Enterprise

Customer Success Manager

Manager, Customer Support

Customer Account Manager

Manager, Customer Care

Manager, Customer Support

Customer Education Manager

Customer Care Manager

Client Success Coordinator

Associate Customer Success Manager

Customer Experience Manager

Office Manager, Customer Innovation Center

Customer Experience Manager

Strategic Customer Success Manager

Manager, Customer Business

Manager, Customer Success - Enterprise Accounts

Enterprise Client Success

Customer Success Manager

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