Top 7866 Customer experience manager Jobs in Wheeling, Il

Training Manager
Hydrox Laboratories —Elgin, IL
- $90,000 - $110,000 a year
- Extended hours
- Education
- Continuous improvement
- Mentoring
- Health insurance
- Dental insurance
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Operations Manager
North America Central School Bus —Palatine, IL
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- CDL
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General Manager
The Laramar Group LLC —Chicago, IL
- $110,000 - $125,000 a year
- OSHA
- Residential
- Bachelor's degree
- Paid holidays
- Disability insurance
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13d
Hotel General Manager
Confidential —Schaumburg, IL
- $110,000 - $120,000 a year
- Full-time
- Bilingual
- Recruiting
- Organizational skills
- Health savings account
- Health insurance
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Administrative Operations Supervisor
Green Attic —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
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Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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10d
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $70,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
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Property Manager - ReNew Des Plaines
Trinity Property Consultants —Des Plaines, IL
- $70,000 - $75,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Sales
- Health savings account
- AD&D insurance
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10d
Associate Customer Success Manager, Uber Direct Enterprise
Uber —Chicago, IL
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
QMS Manager
The LaSalle Network —Evanston, IL
- $50 - $60 an hour
- Contract
- Mid-level
- 3 years
- Analysis skills
- Dental insurance
- Vision insurance
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Manager, Care Management Support
Humana —North Chicago, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
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Supervisor Member Care
Alliant Credit Union —Chicago, IL
- $57,500 - $89,500 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Finance
- Paid parental leave
- Paid holidays
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4d
District Manager
Hoffmann Oberweis Dairy —Rolling Meadows, IL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Paid holidays
- Health insurance
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Customer Care Manager
M/I Homes —Arlington Heights, IL
- $23.85 - $47.25 an hour
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
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Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Client Support Manager
Onbe —Buffalo Grove, IL
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Account Manager
Professions Inc —Wheeling, IL
- Hybrid work
- 5 years
- ERP systems
- Organizational skills
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Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
2d

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customer experience manager jobs near wheeling, il

Training Manager

Hydrox Laboratories -
Elgin, IL

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Job Details

Full-time
$90,000 - $110,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
On-the-job training

Qualifications

Online learning activities
Online learning environment experience
Online learning curriculum development
Manufacturing facility experience
Education
Attention to detail
Instructor-led training (training delivery method)
Online training platform teaching experience
Organizational skills
E-learning platforms
Enterprise Learning Management
Online education instructional development
Remote training
Adult education
Educational content composition projects

Full Job Description

Job Description

The Training Manager is responsible for the administration, ownership, and continuous improvement of the company’s training program within an OTC pharmaceutical and cosmetic manufacturing environment. This role manages the electronic training system, oversees new‑hire GMP onboarding training, maintains the training matrix, and develops training curricula that support GMP compliance and operational excellence. The manager ensures training effectiveness through a combination of On‑the‑Job Training (OJT), Instructor‑Led Training (ILT), online learning, train‑the‑trainer programs, and reading‑for‑comprehension assessments with testing. This position ensures that all employees are trained, qualified, and compliant with regulatory and internal requirements.

Quality Specific Responsibility

Ensure all operations are conducted in compliance with applicable regulatory requirements, Good Manufacturing Practices (GMP), and company quality standards. All Hydrox Laboratories Supervisors and Managers are responsible for understanding, implementing, updating and maintaining adherence to Standard Operating Procedures (SOPs), ensuring employees follow approved procedures, and promptly addressing or reporting any deviations from established quality or regulatory requirements.

Every leader is accountable for maintaining a culture of quality and ensuring Hydrox standards consistently meet or exceed both internal expectations and customer requirements.

Duties & Responsibilities

· Administer and maintain the electronic training management system, ensuring accuracy, compliance, and timely training assignments.

· Lead new‑hire onboarding and ensure all required training is completed and documented.

· Develop, maintain, and update the company training matrix for all departments and roles.

· Create and manage training curricula, including GMP, SOPs, safety, technical skills, and job‑specific competencies.

· Oversee training compliance, ensuring employees complete required training within defined timelines.

· Implement and manage OJT, ILT, online training, and train‑the‑trainer programs.

· Develop and administer reading‑for‑comprehension assessments and testing to verify training effectiveness.

· Support internal and external audits by providing training records and demonstrating system compliance.

· Collaborate with Quality, Manufacturing, HR, and other departments to ensure training needs are met.

· Develop and conduct training comprehension assessments and behavior audits.

· Maintain user access, workflows, and training assignments within the electronic training system.

· Track training completion, overdue items, and compliance metrics; escalate gaps as needed.

· Develop training materials, presentations, assessments, and job‑specific learning modules.

· Conduct or coordinate ILT sessions for GMP, GDP, safety, and operational topics.

· Oversee OJT programs, ensuring trainers are qualified and training is documented properly.

· Implement train‑the‑trainer programs to ensure consistent and effective knowledge transfer.

· Review and update training curricula when SOPs, processes, or regulations change.

· Conduct periodic training effectiveness evaluations through quizzes, observations, and performance checks.

· Prepare training compliance reports and dashboards for leadership review.

· Support audit readiness and provide training documentation during regulatory or customer audits.

· Maintain SOPs related to training, onboarding, and qualification processes.

Knowledge, Skills and Abilities

· General understanding of OTC drug GMPs (21 CFR 210/211), cosmetic GMPs (ISO 22716), and training documentation requirements.

· Knowledge of Good Documentation Practices (GDP) and training record expectations.

· Familiarity with electronic training management systems and learning management systems (LMS).

· Understanding of adult learning principles, instructional design, and training effectiveness methodologies.

· Knowledge of manufacturing processes for OTC topicals, skincare, haircare, and cosmetic products.

· Awareness of FDA and other regulatory expectations for training, qualification, and competency verification.

· Strong communication and presentation skills for delivering training across all organizational levels.

· Excellent organizational skills with the ability to manage multiple training programs simultaneously.

· Proficiency with electronic training systems, LMS platforms, and Microsoft Office tools.

· Ability to develop engaging training content and assessments.

· Strong attention to detail and commitment to documentation accuracy.

· Ability to evaluate training effectiveness and adjust programs as needed.

· Strong interpersonal skills with the ability to coach, mentor, and influence others.

· Ability to work collaboratively in a fast‑paced, regulated manufacturing environment.

· Familiarity with FDA inspections and customer audits.

Qualifications

· Associates or higher degree in Education, Training & Development, Life Sciences, Quality Management, Human Resources, or a related field. Equivalent experience will be considered in lieu of degree.

· 2+ years of experience in training management within OTC, cosmetic, pharmaceutical, medical device or regulated manufacturing.

· Experience administering an electronic training system or eLMS.

· Experience developing curricula, training materials, and assessments.

· Experience with OJT, ILT, online learning, and train‑the‑trainer programs.

Working Condition

This position primarily works in an office environment with regular interaction in manufacturing, warehouse, laboratory, and packaging areas of an FDA-regulated OTC pharmaceutical and cosmetic manufacturing facility. Frequent use of computers, quality management systems (QMS), data analysis tools, and standard office equipment is required to manage quality events, analyze performance metrics, and maintain quality system documentation.

The position requires frequent sitting, standing, walking, and the ability to move throughout the facility to support investigations, observe manufacturing operations, conduct quality reviews, participate in audits, and collaborate with cross-functional teams. Occasional lifting of up to 20 pounds may be required. The employee must be able to perform prolonged computer work and review detailed documentation and quality records with a high degree of accuracy.

While on the manufacturing floor, the employee is required to wear appropriate personal protective equipment (PPE) and comply with all safety, quality, and Good Manufacturing Practice (GMP) requirements. Exposure to manufacturing noise, chemical odors, varying temperatures, moving equipment, and production activities may occur. The position may require occasional extended hours to support quality investigations, CAPA activities, regulatory inspections, internal and external audits, or other business needs.

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

Dental insurance
Health insurance
Tuition reimbursement

Work Location: In person

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Refine Your Search

customer experience manager jobs in wheeling, il

Training Manager

Operations Manager

General Manager

Hotel General Manager

Administrative Operations Supervisor

Customer Service Lead

Customer Service Manager

Property Manager - ReNew Des Plaines

Associate Customer Success Manager, Uber Direct Enterprise

QMS Manager

Manager, Care Management Support

Customer Experience Manager

Customer Experience Manager

Supervisor Member Care

District Manager

Customer Care Manager

Manager, Customer Support

Client Support Manager

Customer Account Manager

Manager, Customer Care

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