Top 1966 Customer experience leader Jobs in Wheeling Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Water Mitigation - Team Lead
Excel Restoration Service —Elk Grove Village, IL
- $85,000 - $150,000 a year
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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Automotive BDC Internet Sales Team Lead
TG Wheeling LLC —Wheeling, IL
- $60,000 - $85,000 a year
- Online Application
- Management
- Dealership
- Research
- Paid training
- AD&D insurance
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Driver/Crew Leader (CDL-A Required)
Advanced Moving & Storage, Inc. —Bensenville, IL
- $28 - $35 an hour
- Full-time
- CDL B
- Background check
- Pass drug screening
- Paid training
- Health insurance
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Mitigation and Restoration Lead Technician / Crew Supervisor
ProTech Restoration —Elk Grove Village, IL
- $25 - $35 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
Lead the Court: Head Pickleball Coach
Pickleball X —Waukegan, IL
- From $45,000 a year
- Weekends as needed
- CPR Certification
- Ability to walk for extended periods
- Mid-level
- Paid time off
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Lead Teacher
The Goddard School Third Lake, IL —Grayslake, IL
- $18 - $21 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Installation Team Lead
Rieke Interiors —Elgin, IL
- $20 - $26 an hour
- Extended hours
- Spanish
- Clean driving record
- Construction site
- AD&D insurance
- Paid holidays
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Lead Installer and Low voltage Security Technician
Forest Security Inc —River Grove, IL
- From $30 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Underwriting Team Lead
AMERICAN FREEDOM INSURANCE —Mount Prospect, IL
- $21 - $25 an hour
- Spanish
- English
- Mid-level
- Paid training
- Health savings account
Quick Apply
Business Sales Leader
Farmers Insurance - Northwest District —Schaumburg, IL
- $150,000 - $300,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- Tuition reimbursement
- Opportunities for advancement
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8d
HVAC Lead Installer
Oasis Plumbing, Heating & Cooling —Chicago, IL
- $25 - $45 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Sales Representative | Leads Provided
Garth Goetz Farmers Insurance —Saint Charles, IL
- $60,000 - $72,000 a year
- Full-time
- Hospitality
- Recruiting
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
2d
Pack Leader
Digs Dog Care —Long Grove, IL
- Part-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Lead Transmission Line Engineer
Leidos —Chicago, IL
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Flexible schedule
Beauty Team Leader
TESO LIFE —Rolling Meadows, IL
- From $24 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Health insurance
- 401(k)
Lead Infant Teacher
BrightPath Kids USA —Kildeer, IL
- $20 - $23 an hour
- Full-time
- Classroom
- Cleaning
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Dental Office Manager/Team Leader - Lake Zurich
Grand Dental —Lake Zurich, IL
- $55,000 - $62,000 a year
- Full-time
- Dental office
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Health Insurance Advisor | Leads Available | High Income Potential
Fabio's Insurance Solutions —Oakbrook Ter, IL
- $70,000 - $150,000 a year
- Weekends as needed
- English
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Lead HVAC Installer
Abt —Glenview, IL
- From $80,000 a year
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply

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customer experience leader jobs near wheeling il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer experience leader jobs in wheeling il

Customer Service Lead

Water Mitigation - Team Lead

Automotive BDC Internet Sales Team Lead

Driver/Crew Leader (CDL-A Required)

Mitigation and Restoration Lead Technician / Crew Supervisor

Lead the Court: Head Pickleball Coach

Lead Teacher

Installation Team Lead

Lead Installer and Low voltage Security Technician

Underwriting Team Lead

Business Sales Leader

HVAC Lead Installer

Sales Representative | Leads Provided

Pack Leader

Lead Transmission Line Engineer

Beauty Team Leader

Lead Infant Teacher

Dental Office Manager/Team Leader - Lake Zurich

Health Insurance Advisor | Leads Available | High Income Potential

Lead HVAC Installer

I want to receive the latest job alert for customer experience leader in wheeling il

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