Top 273 Help desk support Jobs in Wheeling Il

IT Support Specialist I
Demant —Arlington Heights, IL
- $60,000 - $65,000 a year
- Background check
- Azure
- Office
- Health savings account
- Disability insurance
Helpdesk Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $29 - $35 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Client Service Specialist
Ameriprise Financial —Deerfield, IL
- $53,400 - $71,200 a year
- Full-time
- Office
- US work authorization
- Experience equivalent to degree accepted
- Dental insurance
- 401(k)
Level 3 - System Administrator Help Desk Support Agent
EXCALTECH —Rolling Meadows, IL
- $60,000 - $65,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Client Success Manager
Confidential —Lombard, IL
- $115,000 - $130,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
11d
Dealer Support Coordinator I
Bath Concepts —Libertyville, IL
- $22 - $23 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
Quick Apply
13d
Account Manager II
PAYLOCITY CORPORATION —Schaumburg, IL
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
Lou Malnati's Pizzeria —Buffalo Grove, IL
- On call
- Computer literacy
- Basic math
- English
Quick Apply
IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Service Associate
Allworth Financial —Riverwoods, IL
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Paid holidays
IT Helpdesk Analyst
GREATER FAMILY HEALTH —Hoffman Estates, IL
- $22 - $30 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Paid training
- Disability insurance
Quick Apply
5d
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
16h
Service Desk Technician I
Crystal Clean, LLC —Hoffman Estates, IL
- $32 - $34 an hour
- Microsoft Outlook
- Local
- Office
- Wellness program
- Disability insurance
Quick Apply
8d
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
IT Program Assistant
Ravinia Festival Association —Highland Park, IL
- $45,760 a year
- Full-time
- Google Workspace
- Research
- Office
Quick Apply
6d
District Tech Support Associate - Tier 1
Barrington 220 School District —Barrington, IL
- $22.63 - $23.53 an hour
- Extended hours
- Classroom
- Word processing
- Computer literacy
12d

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help desk support jobs near wheeling il

IT Support Specialist I

Demant -
Arlington Heights, IL

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Job Details

$60,000 - $65,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
401(k) matching
Life insurance
Pet insurance

Qualifications

ITIL Certification
Azure
Phone communication
IT asset management
LAN
Microsoft Exchange
Public Cloud
Windows
Microsoft System Center
Microsoft Office
DHCP
Email configuration (technical support)
Productivity software support
Task prioritization
Desktop (troubleshooting support)
HDI Certification
Customer support ticket management
WAN
Vendor communication
Managing IT infrastructure
Organizational skills
Hardware management
1 year
Phone call management
Desktop administration
Manufacturing company experience
Communication skills
Entry level
Ticketing system technical support
Time management

Full Job Description

Overview:

Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant group covers five business areas: Hearing Care, Hearing Aids, Hearing Implants, Diagnostics, and Communications.

Demant is looking for an experienced IT Support Specialist. This Individual wears a variety of hats to ensure that all IT functions within the company run smoothly. They are the single point of contact for all IT related inquiries, including desktop support, AV, IT infrastructure, application support, and more. The IT Support Specialists oversee the phone and ticket queue for the IT department, ensuring that all requests are processed and resolved as quickly as possible, and correctly categorized and prioritized.

Compensation: $60-65K yearly depending on experience.

Full-time benefits include:

Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or
Dependent Care
Pet Insurance
Commuter accounts
Employee Perks (tech discount)

Responsibilities:

Provides the single point of contact for all system users for IT related issues
Owns all IT requests considered Level1 or Level2 support (regardless of system or area)
Ensures that IT policies, procedures, and standards are followed
Coordinates with vendors when needed for service on defective devices
Works with other IT staff to assist in the development of fixes and improvements
Ensures that inbound support calls are answered live and resolved
Ensures that all inbound support tickets are resolved in a timely manner
Configures, installs, optimizes and retires IT Assets
Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals

Qualifications:

Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc)
Excellent time management and organizational skills
Excellent written and verbal communication skills
Highly self-motivated, proactive, and results driven
Comfortable working in a fast-paced environment

Education and Experience:

College Degree preferred, or combination of work experience and professional certifications
Experience working in medical device, retail, or manufacturing environments
Experience administrating with the following technologies: SCCM, MS Exchange, Office365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
Minimum 1 year working experience in a Service Desk or technical support function

Travel:

This position is subject to travel up to 10% of the time, including the potential to travel internationally.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.

Pre‑Employment Requirements

Clear background check including criminal history and education verification.

Demant is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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Refine Your Search

help desk support jobs in wheeling il

IT Support Specialist I

Helpdesk Analyst

Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL

Client Service Specialist

Level 3 - System Administrator Help Desk Support Agent

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Dealer Support Coordinator I

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IT HELP DESK TECHNICIAN

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Service Desk Technician I

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District Tech Support Associate - Tier 1

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