Summary:
Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Responsible for leading the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer's location. Work closely with business partners to service existing and prospective customers. Expected to spend significant time conducting outside sales efforts directed at prospecting business and retail customers, and centers of influence and to participate in community service opportunities in the market. This person may be assigned to more than one office.
From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed. Responsibilities also include assisting in hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives.
Essential Functions:
Excellent customer service
Business development (inside and outside)
Community service
Sales management
Operational oversight
Effectively communicating pertinent information to Banking Center team
Essential Duties and Responsibilities:
Practices the standards of the Better Banking Pledge and Service & Support Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the need of the client.
Consistently meets and exceeds banking center sales goal for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center and ensure that the staff receives proper management, coaching and training to demonstrate abilities to sell and cross-sell products in order to reach individual and team sales goals.
Communicates to staff the goals of the banking center and works at meeting these goals. Continually monitors performance against the banking center goals adjusting individual goals and initiating sales promotions as needed to meet those goals.
Leads the development of small business banking opportunities though calling efforts, originations, or referrals to achieve sales goals by meeting the need of customers and prospects.
Oversee and personally contribute to branch consumer production and growth to achieve budgeted results.
Set priorities, direct and delegate responsibilities to the staff, and follow through on the implementation of the designated activities.
Promotes company products and services in the community to assist in the continued growth of the Bank.
Responsible for handling the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.
Actively participates in the recruitment and selection of personnel and assist in the proper training, coaching and development of the banking center staff.
Ensures sales and staff meetings are consistently conducted as directed by leadership and the staff is well informed.
Communicates job expectations and evaluates performances against those expectations on a consistent basis providing continual coaching, guidance, and counseling.
Prepares and delivers fair, measurable and constructive performance evaluations and recommends salary increases and promotions as appropriate.
Represents the bank by actively participating in functions and meetings of local service clubs, community groups and other civic or non-profit organizations.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems and issues.
Builds successful working relationships with internal business partners providing constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect the office against criminal and fraudulent operations and unnecessary risks or exposures.
Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Supervisory Responsibilities
Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees.
Other responsibilities involve planning, assigning and directing work.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft 365 preferred. Ability to effectively use technological resources for meetings, coaching, and training. Proficient knowledge of Banking Software and Digital Services through various types of delivery channels.
Ability to read and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and produce manuals. Ability to effectively present information and respond to questions from associates, clients, customers, and the general public.
Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
Must have extensive product knowledge for the level of selling and cross selling performance expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Proven ability to generate new financial relationships through outbound calling, outside business development and building a referral network.
Must possess the ability to effectively interact and build positive business relationships with a variety of retail and commercial customers and to clearly express concepts, ideas and product information verbally and in writing.
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Requirements:
High school diploma required. Bachelor's degree preferred.
Supervisory or proven leadership experience required.
Banking, cash handling, sales, and customer service experience or equivalent combination of at least two years of related experience.
Strong consumer lending skills are strongly preferred with a solid understanding of small business lending preferred. This includes the ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information.
