Top 2 Part time call center attendant Jobs in Wheeling Wv

Part Time Call Center Attendant
Oglebay —Wheeling, WV
- $14.50 - $16.50 an hour
- Part-time
- Sanitation
- Entry level
- Resort
Quick Apply

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Part Time Call Center Attendant
Oglebay —Wheeling, WV
Answer telephone calls within 3 rings, using correct salutations and professional telephone etiquette. Access guest history records to best service guests;…
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Part Time Call Center Attendant

Oglebay -
Wheeling, WV

Quick Apply

Job Details

Part-time
$14.50 - $16.50 an hour

Qualifications

Customer records maintenance
Computer operation
Proactive hotel and accommodations guest assistance
Hotel policy compliance
Maintaining an organized workspace
Phone communication
Customer order taking
Restaurant reservation management
Sanitation
Answering guest questions
Phone call screening
Guest services software
Telephone systems
Deposits
Clean workspace maintenance
Faxing
Entry level
Customer data entry

Full Job Description

Primary Responsibility

Provide prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations in a timely, friendly and efficient manner.

Essential Job Functions

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
- All resort facilities/services, hours of operation.
- All guest room layouts, bed types, decor, appointments and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Entertainment/special events scheduled at the resort.
Access all functions of computer system.
Maintain applicable information in reservation system, ensuring information is accurate and calls are coded correctly.
Answer telephone calls within 3 rings, using correct salutations and professional telephone etiquette.
Process all reservation requests, changes and cancellations received by phone, fax and email.
Ascertain callers' needs through open-ended questions.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system.
Access guest history records to best service guests; maintain accurate information in guest history files.
Maximize rate for all reservations.
Assist callers with dining, spa, and golf reservations and amenity orders.
Verify availability. Suggest alternate dates for sold-out dates.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Process advance deposits.
Verify all reservation information with caller to ensure accuracy.
Input all manual reservations into the system.
Process confirmation letters.
Refer requests for initial booking of group rooms, banquet, meeting and wedding requests to the Sales Department.
Monitor and maintain wait lists daily.
Work flexible schedule including weekends, evening and holidays.
All other duties as assigned

Quick Apply

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part time call center attendant jobs in wheeling wv

Part Time Call Center Attendant

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