Assist in the implementation and maintenance of the company’s Quality Management System (QMS). Manage customer and vendor return processes, while serving as a key point of contact for customer quality-related inquiries and issues. Promote a culture of quality, support customer satisfaction, and drive continuous improvement of branch products, processes, and services.
Key Accountabilities
- Assist in the implementation, maintenance, and continuous improvement of the Quality Management System (QMS).
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Perform internal quality audits and support external audits (customer, registrar, and compliance audits).
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Serve as a primary point of contact for customer quality concerns, complaints, and returns.
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Investigate customer and vendor returns, including root cause analysis and resolution communication.
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Communicate findings and corrective actions clearly to customers and stakeholders.
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Lead or support root cause investigations and corrective/preventive actions (CAPA).
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Support Lean initiatives and continuous improvement activities.
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Document and track quality issues, audit results, and corrective actions.
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Maintain visual management boards and quality documentation.
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Work safely on warehouse floor around machinery and follow all safety protocols.
This is a position that works directly on the warehouse floor around heavy machinery.
The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.
Qualifications
Minimum Requirements
- High school diploma or GED (post-secondary education preferred)
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2+ years of experience in quality systems or manufacturing
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Experience with ISO 9001 and/or AS9100/AS9120
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Experience with root cause analysis and corrective actions
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Experience handling customer quality issues or complaints
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Strong communication and organizational skills
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Proficiency in Microsoft Office
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Strong safety mindset
Preferred Qualifications
- Internal Auditor certification
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ASQ CQE or Six Sigma Green Belt
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Customer-facing quality experience
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Manufacturing or distribution industry experience
We offer competitive company benefits to eligible positions, such as :
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.
TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected].
TK does not:
1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2. Request payment of any kind from prospective jobseekers or candidates for employment;
3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4. Send checks to job seekers; or
5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.
PLEASE NOTE:
1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3. Anyone making an employment offer in return for money is not authorized by TK; and
4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.
If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].
We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.
