Job Summary
Under the supervision of the Director of Hotel Operations, the Executive Housekeeper; oversees the administration of all housekeeping and Laundry operations while providing a high level of service for all internal and external guests.
Essential Functions and Responsibilities
- Prepare detailed financial reports and ensures adherence to established budgets.
- Assist in preparing and investigates/resolves discrepancies in operating budgets.
- Perform daily inspection of rooms ensuring maximum efficiency, proper policies and service standards.
- Investigates and resolves employee and/or guest situations.
- Maintain and implement departmental procedures. Ensure strict adherence to all company and departmental policies and procedures. Adhere to Purchasing and HR compliance requirements.
- Train, schedule, appraise and supervise all directly assigned personnel.
- Promote positive public/employee relations at all times.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Maintains a professional work environment with staff.
- Inform manager as necessary.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
- Attends all necessary trainings.
- Assist in other projects as directed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
Qualifications/Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
- Must be a minimum of 21 years of age or older upon employment.
- High school diploma or its equivalency required.
- Must have at least two (2) year of Hotel Housekeeping or related experience preferred.
- Minimum 3 years of related housekeeping supervisory/management required.
- Must have basic mathematical skills necessary for conducting inventories.
- Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
- Must perform duties while utilizing discretion and respecting the privacy of guests.
- Previous customer service experience preferred.
- Must possess excellent communication skills.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
- Must have the ability to deal effectively and interact well with the customers and other staff.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
- Work nights, weekends and holidays as required.
- Must be able to be approved for and maintain a valid gaming license.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Physical, Mental, and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
- Must have proficient computer skills.
- Light lifting.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Saracen Safety
Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."
Here's a breakdown of what this means:
- Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
- Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
- Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.
Adhere to and promote the following:
READY STANDARDS
- R - Recognize
- E - Engage
- A - Appreciate
- D - Deliver
- Y - Yes, We Can!
The Saracen Casino Resort is an Equal Opportunity Employer.
