Top 482 Patient access manager Jobs in White Plains, Ny

Senior Manager, Analytics and Workforce Management (WFM)
Talkiatry —New York, NY
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- 7 years
- Psychiatry
- Master's degree
- Paid parental leave
- Health savings account
Manager - Patient Access
NYU Langone Health —New York, NY
- $84,577.92 - $114,660.00 a year
- Microsoft Outlook
- Hospital
- HIPAA
- Wellness program
12d
Manager of Quality Improvement and Patient Relations
St.Vincent's Hospital Westchester —Harrison, NY
- $100,000 - $105,000 a year
- Day shift
- Hospital
- Master's degree
- Analysis skills
Quick Apply
Lead Patient Access Liaison
Westchester Medical Center —Valhalla, NY
- $30.46 - $38.29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid holidays
- Health insurance
Manager, Patient Access
St. Joseph's Health —Paterson, NJ
- $35.24 - $54.62 an hour
- 12 hour shift
- Management
- Customer service
- ER
PRODUCT MANAGER Epic Patient Access
Montefiore Einstein —Yonkers, NY
- $125,600 - $157,000 a year
- Full-time
- 3 years
- Mentoring
- Senior level
Project Manager, Quality Improvement
VNS Health —Manhattan, NY
- $93,400 - $116,800 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Continuing education credits
- Paid holidays
Senior Manager, Patient Advocacy
Regeneron —Sleepy Hollow, NY
- $134,400 - $219,200 a year
- Weekends as needed
- Up to 50% travel
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Manager of Patient Experience
Yeshiva University —New York, NY
- $75,000 - $85,000 a year
- Online Application
- Dental office
- Clinic experience
- Mid-level
- Opportunities for advancement
Senior Lead Medical Records Specialist #Full Time
61st Street Service Corp —White Plains, NY
- $40.38 - $52.93 an hour
- Full-time
- 5 years
- Bachelor of Science
- Senior level
- Health insurance
- Paid time off
Quick Apply
Engagement Manager CEC
Montefiore Einstein —Tarrytown, NY
- $103,453.43 - $129,316.79 a year
- Full-time
- Microsoft Word
- 5 years
- Master's degree
Desktop Support Manager - Clinical Desktop
NYU Langone Health —New York, NY
- $117,107.95 - $119,883.57 a year
- 5 years
- Bachelor of Science
- Bachelor's degree
- Wellness program
Senior Manager, Key Opinion Leader & External Engagement Strategy (Remote)
Siemens Healthineers —Tarrytown, NY
- $123,120 - $169,290 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
- Disability insurance
- Health insurance
Program Manager
NYU Langone Health —New York, NY
- $84,577.92 - $100,900.80 a year
- Microsoft Excel
- Microsoft Outlook
- Urgent Care
- Wellness program
Research Program Manager
NYU Langone Health —New York, NY
- $110,000 - $140,000 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
5d
Project Manager
NYU Langone Health —New York, NY
- $70,481.61 - $121,580.64 a year
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Wellness program
Strategy & Operations Manager, RCM
Duet —New York, NY
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- Communication skills
Action Center Manager, Bureau of Queens Neighborhood Health
DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $98,140 - $116,000 a year
- Full-time
- 18 years or older
- Spanish
- Bachelor's degree
- Wellness program
- Health insurance
Operations Manager
NYU Langone Health —New York, NY
- $84,577.93 - $119,246.40 a year
- Mid-level
- Microsoft Office
- 3 years
- Wellness program
4d
Assistant Operations Manager
NYU Langone Health —New York, NY
- $70,481.60 - $121,580.64 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program

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Senior Manager, Analytics and Workforce Management (WFM)

Talkiatry -
New York, NY

Apply Now

Job Details

Full-time
$140,000 - $160,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Data visualization software proficiency
SQL
Bachelor's degree
Business operations
Technical Proficiency
Project stakeholder communication
Stakeholder relationship building
Excel data analysis
Stakeholder management

Full Job Description

As Senior Manager, Analytics & Workforce Management (WFM), you’ll serve as the analytical and operational backbone for Core Operations – enabling data-driven decision-making, optimized workforce performance, and accountability across a 400+ omni-channel Patient Care Coordinator (PCC) organization.

Reporting directly to the Director of Core Operations, you’ll lead the design and execution of performance analytics, workforce planning, and reporting frameworks that drive Talkiatry’s operational excellence goals. Your team will play a critical role in ensuring our PCCs and frontline operations deliver consistent, high-quality support at scale, meeting performance and efficiency targets across Core Ops.

This is a hands-on, cross-functional leadership role at the center of Core Operations – ideal for a results-oriented operator who can blend analytics with execution to improve patient and provider experience, reduce costs, and enhance frontline performance visibility.

About Talkiatry

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.

Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 800+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.

Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.

You will:

Operational Analytics & Performance Tracking

Own the analytics and reporting engine for PCC Operations, ensuring visibility into performance, staffing, and efficiency metrics.
Track and interpret KPIs, including variable costs (% of revenue and per visit), workforce utilization, QA adherence, and staffing efficiency – to drive accountability across teams.
Develop and maintain dashboards and reporting frameworks that support day-to-day management and long-term decision-making.
Support program- or LOB-level performance tracking (e.g., Therapy, Intake, or pilot initiatives) by building tailored reports that establish consistent tracking and performance measurement processes.
Partner with PCC leaders to identify performance trends, uncover root causes, and translate insights into operational improvements.
Deliver clear, actionable reporting to ensure Core Ops stays aligned with business goals and growth initiatives.

Workforce Optimization & Forecasting

Lead workforce planning and forecasting for Talkiatry’s Patient Care Coordinator (PCC) operations – spanning four communication channels (phone, SMS, webchat, and email) and five key lines of business: Psychiatry Intake, Therapy Referral, External Referral, Patient and Provider Support, and Call Center Teams.
Implement workforce management best practices for forecasting, scheduling, adherence, and intraday management – including AWA, shrinkage, service levels, and queue performance – to maximize efficiency and service quality while aligning staffing and capacity with patient volume and demand.
Partner with Finance and BizOps to track operational performance against budget, refine key assumptions, and inform future budget cycles.
Continuously evaluate variable costs and productivity drivers, identifying opportunities to reduce waste, optimize utilization, and improve overall performance.
Leverage WFM platforms such as Genesys and ServiceNow to enhance forecast accuracy, real-time visibility, and reporting automation.

Cross-Functional Enablement & Leadership

Partner closely with Ops Excellence, Quality & Training, and Product to embed analytics and WFM insights into systems, workflows, and strategic planning.
Build and reinforce a data-driven culture across PCC Ops, integrating dashboards, performance reviews, and feedback loops into daily operations.
Collaborate with BizOps to ensure frontline data informs Core Ops’ growth and retention initiatives, efficiency goals, and patient experience improvements.
Communicate trends, risks, and opportunities clearly to senior leadership to support data-driven decision-making and change activation.

You have:

7+ years of experience in operations analytics, workforce management, or business operations, ideally within contact center or patient access environments.
Proven success leading WFM and analytics functions supporting large-scale, high-volume operations (300+ team members across omni-channel environments).
Advanced proficiency in Excel, GSheet, SQL, and visualization tools (Tableau, Looker, Omni, or similar).
Experience with Genesys, ServiceNow, Salesforce, or other workforce/scheduling tools preferred.
Strong analytical and problem-solving skills; ability to translate complex data into clear business actions.
Demonstrated ability to drive performance improvement through data-driven decision-making.
Excellent communication and stakeholder management skills across technical and operational audiences.
Bachelor’s degree required; Master’s degree in Business, Operations, or Analytics preferred.

Why Talkiatry:

Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
Collaborative environment: be part of building something from the ground up at a fast-paced startup
Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
It all comes back to care: we’re a mental health company, and we put our team’s well-being first

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Pay: $140,000.00 - $160,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid parental leave
Paid time off
Parental leave
Vision insurance

Work Location: Hybrid remote in New York, NY 10001

Apply Now

Refine Your Search

patient access manager jobs in white plains, ny

Senior Manager, Analytics and Workforce Management (WFM)

Manager - Patient Access

Manager of Quality Improvement and Patient Relations

Lead Patient Access Liaison

Manager, Patient Access

PRODUCT MANAGER Epic Patient Access

Project Manager, Quality Improvement

Senior Manager, Patient Advocacy

Manager of Patient Experience

Senior Lead Medical Records Specialist #Full Time

Engagement Manager CEC

Desktop Support Manager - Clinical Desktop

Senior Manager, Key Opinion Leader & External Engagement Strategy (Remote)

Program Manager

Research Program Manager

Project Manager

Strategy & Operations Manager, RCM

Action Center Manager, Bureau of Queens Neighborhood Health

Operations Manager

Assistant Operations Manager

I want to receive the latest job alert for patient access manager in white plains, ny

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