Top 565 Customer service representative Jobs in White Plains Md

Customer Retention Representative (Remote)
American Income Life Insurance Company —United States
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
1d
Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Customer Service / Inside Sales Manager
Confidential —Maryland
- From $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Access Specialist I
MedStar Health —White Plains, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
9d
Online Chat support
Qureos Inc —Washington, DC
- $25 - $34 an hour
- Full-time
- Computer literacy
- Typing
- Communication skills
9d
Customer Service Representative - State Farm Agent Team Member
Jane Staples - State Farm Agent —Waldorf, MD
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
CSR
Pain Management Solutions LLC —Waldorf, MD
- Full-time
- Surgery
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent
Qureos Inc —Washington, DC
- $25 - $45 an hour
- Full-time
- High school diploma or GED
- Business
- Communication skills
6d
Customer Service Representative
SMO Energy —La Plata, MD
- $18 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative - WFH Washington DC
Medical Transportation Management (MTM, Inc.) —Washington, DC
- $18.40 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
2d
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Patient Care Representative I
Health Prime International —National Harbor, MD
- Computer literacy
- HIPAA
- No experience needed
Quick Apply
Communications Center Customer Service Rep
MedStar Health —Washington, DC
- $22.21 - $33.79 an hour
- Overnight shift
- Hospital
- Basic math
- High school diploma or GED
2d
Customer Service Associate
Wawa, Inc. —White Plains, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Dispatcher / Customer Service Representative
JLT TRUCKING, INC —Upper Marlboro, MD
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
1d
Customer Service Representative - State Farm Agent Team Member
Greg Conklin - State Farm Agent —La Plata, MD
- $17 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Live Chat Support Agent
Qureos Inc —Washington, DC
- $25 - $35 an hour
- Full-time
- English
- Typing
- Communication skills
10d
Call Center Representative
Virginia Heart —Falls Church, VA
- $19 - $23 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
14d

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Customer Retention Representative (Remote)

American Income Life Insurance Company -
United States

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Pension plan
Work from home
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Foreign language proficiency
Spanish
Customer communication
Sales
Customer service
English
High school diploma or GED
Typing
Life insurance sales

Full Job Description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team!

As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.

This is a remote / work-from-home position.

What You Will Do:

Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

What You Can Bring:

Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.
High school diploma or equivalent.
Basic Microsoft Office Skills, including Word, Excel, and Outlook.
Minimum Typing speed of 30 wpm.
Experience in a call center environment preferred.
Some experience in insurance and/or sales is preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Benefits:

Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in white plains md

Customer Retention Representative (Remote)

Call Center Manager

Customer Service / Inside Sales Manager

Access Specialist I

Online Chat support

Customer Service Representative - State Farm Agent Team Member

CSR

Call Center Agent

Customer Service Representative

Customer Care Representative - WFH Washington DC

Part Time Customer Care Representative (West Coast Preferred)

Patient Care Representative I

Communications Center Customer Service Rep

Customer Service Associate

Dispatcher / Customer Service Representative

Customer Care Service Support Coord

Customer Service Representative - State Farm Agent Team Member

Client Success Representative (Remote)

Live Chat Support Agent

Call Center Representative

I want to receive the latest job alert for customer service representative in white plains md

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