Top 377 it support Jobs in white plains ny

Technical Account Manager – OTT & Sports Streaming
ViewLift —New York, NY
- $45,000 - $55,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
Field Support Technician
HCL Technologies Limited - Business Services —Queens, NY
- $42,000 - $68,000 a year
- Email
- Background check
- Computer Science
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
L2 PC Technician (NYC)
DeepTech Inc. —New York, NY
- $75,000 - $82,000 a year
- Email
- Background check
- Google Workspace
- Azure
- Commuter assistance
- AD&D insurance
Quick Apply
Desktop Support Technician
OPEN DOOR FAMILY MEDICAL CENTERS, INC. —Tarrytown, NY
- $25.64 - $28.21 an hour
- Overtime
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Level 1
Sun River Health —Peekskill, NY
- $24.00 - $26.24 an hour
- Full-time
- Hybrid work
- Up to 50% travel
- Driver's License
- Clean MVR report
- Commuter assistance
- Health savings account
Quick Apply
Helpdesk Technician
Network Outsource —New Hyde Park, NY
- $50,000 - $55,000 a year
- Full-time
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
Mavis Tire Supply —White Plains, NY
- $45,000 - $57,000 a year
- Weekends as needed
- 18 years or older
- Customer service
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Support Technician I
Westchester Medical Center —Valhalla, NY
- $26.04 - $32.74 an hour
- Full-time
- Hospital
- Word processing
- Bachelor's degree
- Paid holidays
- Health insurance
Information Technology Specialist 2 (NY HELPS)
State of New York - Attorney General, Office of the —White Plains, NY
- $76,147 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
12d
IT Support Technician
Rye Country Day School —Rye, NY
- $60,000 - $70,000 a year
- Full-time
- School experience
- Computer science
- Computer Science
Quick Apply
14d
Help Desk Dispatcher
Mavis Tire Supply —White Plains, NY
- $41,000 - $52,000 a year
- Online Application
- Mid-level
- Windows
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Customer Support & Training Specialist - Media Monitors
iHeartMedia, Inc. —White Plains, NY
- $32 - $40 an hour
- Online Application
- Office
- Presentation skills
- Communication skills
- Paid holidays
- Health insurance
4d
Support Technician II
Westchester Medical Center —Valhalla, NY
- $29.30 - $36.82 an hour
- Full-time
- Hospital
- Word processing
- Mid-level
- Paid holidays
- Health insurance
7d
Level I Helpdesk Technician
Acture Solutions Inc —Purchase, NY
- $40,000 - $60,000 a year
- Full-time
- Background check
- School experience
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
4d
Support Engineer Level 1
Edutek, Ltd. —White Plains, NY
- $22.50 - $26.45 an hour
- Full-time
- School experience
- Azure
- Windows
Quick Apply
Desktop Support Technician
Open Door Family Medical Center —Tarrytown, NY
- $25.64 - $28.21 an hour
- Overtime
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Senior Desktop Support Analyst
The Children's Village —Dobbs Ferry, NY
- $47.80 - $54.97 an hour
- Full-time
- 8 years
- Driver's License
- Bachelor's degree
Quick Apply
6d
Help Desk Support Technician
WESTCHESTER JEWISH COMMUNITY SERVICES —White Plains, NY
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
4d
Payment Integration Specialist
MYRIAD SYSTEMS INC —White Plains, NY
- $68,000 a year
- Full-time
- Mid-level
- Windows
- Bachelor's degree
Quick Apply

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Technical Account Manager – OTT & Sports Streaming

ViewLift -
New York, NY

Quick Apply

Job Details

Contract
$45,000 - $55,000 a year

Qualifications

Teamwork
Computer Science
Enterprise software
Content management systems
English
Managing clients in a customer support role
Bachelor's degree
SaaS platforms
Customer support
CRM system proficiency
Account management
Ticketing system technical support

Full Job Description

Technical Account Manager - Contract, New York, NY

As a Technical Account Manager, you will be a key point of contact for ViewLift’s valued clients, primarily focusing on our strategic accounts. This dynamic role combines building strong client relationships with providing critical technical support to ensure clients success and satisfaction with ViewLift's product and platform.

Responsibilities

Client Relationship Management: Build and nurture strong, trusted relationships with a portfolio of assigned clients, ensuring their ongoing satisfaction and success with ViewLift’s products.
Proactive Engagement: Implement proactive communication plans to regularly connect with clients, anticipate their needs, and address potential challenges.
Customer Advocacy: Serve as the primary advocate for your assigned clients, understanding their business objectives and ensuring ViewLift's solutions help them achieve their goals.
Technical Assistance: Provide direct technical assistance to customers via phone, email, or Slack for OTT applications, ensuring timely issue resolution.
Troubleshooting & Incident Resolution: Troubleshoot technical issues with applications by analyzing log files, error messages, and user reports. Investigate and resolve incidents following standard operating procedures (SOPs) to identify root causes and implement effective solutions.
Incident and Feature Request Logging, Monitoring and Prioritization: Log and monitor incidents, prioritizing and managing them through to resolution. Track and manage, ensuring proper documentation and coordination with development teams for resolution.
Cross-functional Collaboration: Collaborate closely with internal support teams, development teams, and third-party partners to escalate and resolve complex technical incidents.
Change Management: Participate in change management processes to review and assess proposed changes to OTT applications, ensuring client impact is considered.
Knowledge Base Contribution: Create and update knowledge base articles, FAQs, and troubleshooting guides to empower clients and internal teams.
Process Improvement: Identify and suggest areas for improvement in processes, tools, and systems related to OTT application support, promoting continuous efficiency and use of AI and Automation.
Quality Assurance: Participate in quality assurance activities, including testing new features and verifying fixes before deployment.
Performance Monitoring: Monitor client satisfaction and product usage data for your assigned accounts.

Requirements

Education: Bachelor’s Degree in Computer Science or an equivalent field.
Language Skills: Excellent verbal and written communication skills in English.
Experience: Minimum 2 years of experience in customer support or clients success roles for Enterprise or SaaS-based applications.
Availability: Availability for night shifts, including weekends, holidays, or on-call support.
Tools: Experience with Content management systems and ticketing tools and CRM systems.
Interpersonal Skills: Strong interpersonal and customer service skills in a team-oriented environment.
Technical Understanding: Understanding of streaming devices and products like Roku, FireTV, Apple TV, Samsung/LG TV, etc.
Preferred: Candidates with a background in OTT Support, content management system and SaaS client success are strongly preferred.

About ViewLift

ViewLift is a global leader in digital content distribution, empowering media companies, sports leagues and teams to monetize their content across every screen. Our end-to-end OTT (Over-The-Top) video streaming platform enables clients to launch and grow their businesses with branded native applications on major devices including web, mobile, TV-connected devices, Smart TVs, and gaming consoles.

We provide a comprehensive, purpose-built technology stack that includes robust content management systems (CMS), advanced analytics, personalization engines, and flexible monetization models (AVOD, SVOD, TVOD, and hybrid options). Our clients include Monumental Sports Network, NHL, NBA and MLB teams (including the Vegas Golden Knights, Chicago Bulls, Seattle Mariners and more), Professional Fighters League, LIV Golf, and many others across sports, media, and entertainment.

Job Type: Contract

Pay: $45,000.00 - $55,000.00 per year

Application Question(s):

This role requires working on-site in our Manhattan office (near Penn Station) 4 days per week and the occasional late night or weekend hours for sports events. Are you comfortable with this?

Experience:

Content management systems: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in white plains ny

Technical Account Manager – OTT & Sports Streaming

Field Support Technician

L2 Dual Platform IT Technician (NYC)

L2 PC Technician (NYC)

Desktop Support Technician

Desktop Support Level 1

Helpdesk Technician

IT Help Desk Technician

Support Technician I

Information Technology Specialist 2 (NY HELPS)

IT Support Technician

Help Desk Dispatcher

Customer Support & Training Specialist - Media Monitors

Support Technician II

Level I Helpdesk Technician

Support Engineer Level 1

Desktop Support Technician

Senior Desktop Support Analyst

Help Desk Support Technician

Payment Integration Specialist

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