Top 33 Technical support analyst Jobs in White Plains Ny

Help Desk Analyst
Star Group LP —Syosset, NY
- $28 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Technical Support Analyst
Tabs —New York, NY
- $76,800 - $120,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Technology Support Analyst I
Kirkland and Ellis —New York, NY
- $67,000 - $92,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Health insurance
- Paid time off
4d
Technology Support Analyst II
Kirkland and Ellis —New York, NY
- $76,000 - $105,000 a year
- Overtime
- Computer Science
- Mid-level
- Windows
- Health insurance
- Paid time off
4d
Desktop Support Analyst - Contract
DataAxxis —Manhattan, NY
- $30 an hour
- Full-time
- Hybrid work
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Desktop Support Analyst
El-shaddai technologies —New York, NY
- $40 - $45 an hour
- Contract
- Hybrid work
- Customer service
- Mid-level
- Office
Quick Apply
12d
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
Tech Support Analyst - NYC
Logic —New York, NY
- $24.42 - $58.08 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Analyst
FlexTrade —Great Neck, NY
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Office
- Communication skills
Quick Apply
IT Support Analyst
Movado Group, Inc. —Paramus, NJ
- $60,000 - $68,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Yardi Support Analyst
Westminster Management —New York, NY
- $125,000 - $175,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
SENIOR TECHNICAL SUPPORT ANALYST
ITUNIVERSE > IT UNIVERSE —New York, NY
- $60,000 a month
- Full-time
- Google Workspace
- English
- Windows
Quick Apply
11d
IT Service Desk Analyst
Kronia —Manhattan, NY
- $40 - $45 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
Quick Apply
4d
Yardi Support Analyst
Kushner Companies —New York, NY
- $125,000 - $175,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
Software Support Analyst & Help Desk
GroundWidgets —Paramus, NJ
- Full-time
- Microsoft Outlook
- Mid-level
- SQL
- Health insurance
Quick Apply
Application Support Analyst
Société Générale —New York, NY
- $76,000 - $160,000 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Help Desk Analyst
J.McLaughlin —Brooklyn, NY
- $23.00 - $26.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Office
- Commuter assistance
- Paid holidays
Quick Apply
9d
Tier 2 Help Desk Analyst (MSP Onsite NJ and NY)
F8 Consulting —Manhattan, NY
- $70,000 - $75,000 a year
- Full-time
- System design
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Trade Support Analyst Consultant
Atcon México —Manhattan, NY
- Full-time
- 5 years
- Office
- SQL
Quick Apply

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technical support analyst jobs near white plains ny

Help Desk Analyst

Star Group LP
Syosset, NY

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Job Details

Full-time
$28 - $32 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
Internal controls
Microsoft Excel
Microsoft Outlook
Serving clients
PCI
Enterprise software
Professional ethics
IT system monitoring
IT auditing
SOX
Windows
High school diploma or GED
Computer hardware
SolarWinds
Network monitoring tools
Financial compliance

Full Job Description

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment, Mobile devices, PC and laptops. You must be able to support enterprise applications. In addition to assisting users you need excellent problem solving and listening skills, and excellent communication skills to support the Star Group team members. Primary coverage is first shift with off hours and weekend support on a rotating, scheduled basis. During peak and seasonal periods, additional coverage is needed and team members are expected to be flexible.

Duties and Responsibilities:

Processes requests from the SGP user community: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in- person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies.
Be proactive in resolving issues by working with users, technology team and/or vendors. Partner with the users, technology team and vendors to gather important insights to the issue, report, escalate and resolve problems.
Focuses on customer centricity by achieving first call resolution and assist with root cause analysis
Processes all access requests, user profiles application requests, change request and associated incident tickets and tracking in a timely manner in accordance with SOX & PCI adherence, follow company guidelines, policies and procedures. Tickets are completed in priority order.
Analyzes and resolves PC, Windows Terminal, Mobile devices, printer, fax, cabling, miscellaneous systems and Local Area Network (LAN) and WAN problems. Engage technical support members as needed.
Performs log, profiles, equipment and software audits as required; performs equipment and software inventories as required. Support technology set up for training rooms and conference rooms for classes, meetings, and presentations.
Works with telco carriers calling in data circuit or voice circuit issues. Follows up with carriers as to status of problems until resolved, verifying results with the locations. Works with users on resolving first tier issues with wireless devices, such as iPhones, Androids, iPads, Handheld devices, tablets, etc.
Performs problem trend analysis, so that the team can work proactively to resolve issues before they become chronic or repeater problems. Closes out tickets and notifies users of completion. Confirm with the user that a successful resolution was achieved.
Performs testing with all user related projects such as Multiview, ERP/Energy, LMS, HRIS, Mobile & Web Apps, and other internal applications. Documents results and works as part of implementation team.
Mobile device account management and managing an enterprise mobile account with over 3000 lines
Procurement and fulfillment of hardware requests, purchasing and inventory control.

Requirements:

Demonstrates character, integrity and ethical values.
Adheres to the policies regarding acceptable behavior
Must have working knowledge or familiarity with Microsoft Office, Outlook, Word, Excel, Access, System monitoring tools, Solar Winds, licensing, IT audits, etc.
Understands the impact and importance of Sarbanes-Oxley and internal control; develops appropriate skills for compliance; seeks education on new policies or processes; participates in training awareness programs.
Availability to travel to Star Group sites; approximately 10%.
High School Diploma with a certificate from a 6 to 12 month Information Technology program or related experience with three (3) plus years customer service experience and preferably in a technical environment
2 years of college preferred or technical program with combination of three years of work experience
Excellent written and verbal skills

Benefits:

As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. As we continue to grow, you may find opportunities for advancement to roles of greater responsibility with us.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)
Dental coverage (F/T staff)
Retirement Savings
Plus more!

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in white plains ny

Help Desk Analyst

Technical Support Analyst

Technology Support Analyst I

Technology Support Analyst II

Desktop Support Analyst - Contract

Senior Desktop Support Analyst

IT Analyst for Service Desk

Tech Support Analyst - NYC

IT Support Analyst I

Technical Analyst

IT Support Analyst

Yardi Support Analyst

SENIOR TECHNICAL SUPPORT ANALYST

IT Service Desk Analyst

Yardi Support Analyst

Software Support Analyst & Help Desk

Application Support Analyst

Help Desk Analyst

Tier 2 Help Desk Analyst (MSP Onsite NJ and NY)

Trade Support Analyst Consultant

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