Top 66 Client manager Jobs in Whitehall Township, Pa

Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)
IQVIA —Bethlehem, PA
- $42,700 - $106,800 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Work from home
Sr. Client Service Specialist
Cold Chain Technologies, LLC. —Bethlehem, PA
- $26 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Follett LLC —Easton, PA
- Remote
- Math
- Organizational skills
- Business
Customer Service Specialist
Sharp Clinical Services —Allentown, PA
- Full-time
- Bachelor of Science
- Writing skills
- Mid-level
Customer Service Representative
Spectrum Vascular —Allentown, PA
- ERP systems
- Mid-level
- Organizational skills
Blended Case Manager
Holcomb Behavioral Health Systems —Allentown, PA
- $20 an hour
- Full-time
- Background check
- Mid-level
- Residential
- 403(b) matching
- Disability insurance
Quick Apply
Outpatient Case Manager
CONCERN —Bethlehem, PA
- $16.44 - $20.09 an hour
- Part-time
- Urgent Care
- HIPAA
- Mid-level
- Employee assistance program
- 401(k) matching
Quick Apply
Caseworker 2 (MH) Administrative Case Manager - Adults
County of Northampton —Bethlehem, PA
- $50,441 a year
- Full-time
- Clean driving record
- Experience working with individuals with disabilities
- Word processing
- Mileage reimbursement
- Health savings account
1d
Customer Care Representative Ambulatory Care- Allentown PA
HCSC —Allentown, PA
- From $52,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Disability insurance
- Health insurance
Quick Apply
HIV Case Manager II
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Bilingual
- Data analysis skills
- Mid-level
Customer Service Representative (Order Entry)
HindlePower —Easton, PA
- $22 - $27 an hour
- Email
- Microsoft Outlook
- Writing skills
- ERP systems
- Health insurance
- Dental insurance
4d
Technical Services Representative
Triumvirate Environmental —Northampton, PA
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Military
- Dental insurance
- 401(k)
1d
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Allentown, PA
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Client Manager - Employee Benefits
Gallagher Benefit Services —Emmaus, PA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Service Representative
Gregory Packaging —Bethlehem, PA
- Full-time
- Mid-level
- Analysis skills
- Geriatrics
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative (Order Entry)
HindlePower, Inc. —Easton, PA
- $22 - $27 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Experience Specialist
FRAGRANCE MANUFACTURING INC —Allentown, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Senior Case Manager
Presque Isle Rehabilitation Service, LLC —Allentown, PA
- $75,000 - $92,000 a year
- Full-time
- Nursing
- RN License
- 5 years
- Health insurance
- Dental insurance
Quick Apply
14d
Family Based Case Manager/Co-Therapist
Merakey —Allentown, PA
- $25.22 an hour
- Weekends as needed
- Mid-level
- Office
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
13d
Housing Case Manager
Valley Youth House —Bethlehem, PA
- $21 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply

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Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)

IQVIA -
Bethlehem, PA

Apply Now

Job Details

Full-time
$42,700 - $106,800 a year

Benefits

Work from home

Qualifications

Phone communication
Employee relationship building
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Internal employee customer service
Team training
Training & development
Standard operating procedures (SOPs)
Technical Proficiency

Full Job Description

Bethlehem, United States of America | Full time | Home-based | R1555315

Location: Remote, candidates must be based in the US

Hours: 2nd shift, 12:00p-9:00p ET

Training: 1st shift, 7:00a-4:00p ET (first 3 months)

Overview

The Client Services Representative is responsible for providing proactive Helpdesk support to investigator sites, monitors and IVR companies. This includes handling escalation calls and tickets from Tier I support; assisting in the set up and maintenance processes of CIRT; and the creation, compilation and distribution of site documentation. This role provides administrative assistance to the IRT/Logistics project management team as time allows.

The role requires competent use of IQVIA IRT systems and SOPs and will be required to perform to IQVIA IRT Quality Standards and timelines.

Responsibilities

Receipt of Helpdesk calls from investigator sites, recording of the issues and resolution of the issue through use of the Admin console.
Receipt of calls from IVR companies to provide order tracking information, and to resolve problems encountered after an order is received.
Resolving 1st level calls for all global locations.
Escalating calls appropriately when required.
Ensuring all Helpdesk calls are logged and followed through to resolution, as follows:
- Creation of a ticket in ICCM
- Engaging in conversation with PM/client/site
- Submission of a DCR to Production Support, as necessary and appropriate
- Completing all steps as outlined in the Helpdesk Study Guide
- Confirmation of issue resolution with client/site.
Monitoring the CIRT Admin Console for error messages generated by transaction processes, as well as monitoring the faxes in and out for error messages.
Assessment of the error messages and transaction failures to decide what action needs to be taken.
Calling investigator sites and monitors to resolve issues resulting from transaction failures.
Calling investigator sites and internal clients to resolve issues resulting from Helpdesk calls.
Monitoring and distributing Right Fax communications effectively.
Participation in cross-functional business process improvement activities as required. Implementation of new working practices within the team
Management of site information – updating and cleaning of study site data at the start and throughout a study.
Providing administrative support to the CIRT and Logistics project management teams when Helpdesk workload permits.
Complete metrics reports and review with Supervisor/Team Members.
Provide Helpdesk specific training(s) to new hires.
Act as a mentor for new hires, for a period of 6-12 months, as appropriate.
Handle escalation calls and tickets from Customer Care Representative.
Scheduling of Associates in consultation with the Team Lead and Manager.

Requirements

High school diploma or equivalent.
Demonstrated Client Services Support experience handling complaints.
Helpdesk and IT experience, preferably within IRT.
Strong sense of urgency.
Is responsive to internal and external customer needs and maintains a good level of customer service.
Ensures that all work meets quality standards and supports others to achieve good quality.
Ability to multitask and manage time appropriately to ensure that all deadlines are met.
Recognizes and escalates risks appropriately.
Proactively looks to learn and develop knowledge.
Accepts feedback constructively and strives to learn and develop from feedback received.
Keeps up to date with new developments to ensure knowledge of the industry/area of expertise is up to date.
Prioritizes tasks appropriately and requests assistance as appropriate.
Demonstrates effective teamwork, working with and supporting colleagues.
Handles difficult situations tactfully without losing control; stops to think before reacting.
Proactively confronts and resolves problems and conflicts without damaging relationships.
Is approachable; takes time to assist team members and understand their views and concerns.
Demonstrates commitment and enthusiasm to Cenduit and the aims of the company.
Encourages and supports others.
Demonstrates appropriate levels of accountability.
Proficient computer skills.
Good verbal and written communication skills, both face to face and on the telephone.
Ability to handle and resolve escalated communications.
Ability to break-down and disseminate information as it pertains to complex Helpdesk processes and procedures.
Ability to properly assess others’ knowledge and abilities, and tailor training approach, as necessary and appropriate.
Highly developed interpersonal skills.
Solid problem solving and analytical skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Where you'll work

Home-based

You’ll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you’ll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Culture

Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

Apply Now

Refine Your Search

client manager jobs in whitehall township, pa

Client Services Representative, Interactive Response Technology (IRT) (2nd Shift)

Sr. Client Service Specialist

Customer Service Representative

Customer Service Specialist

Customer Service Representative

Blended Case Manager

Outpatient Case Manager

Caseworker 2 (MH) Administrative Case Manager - Adults

Customer Care Representative Ambulatory Care- Allentown PA

HIV Case Manager II

Customer Service Representative (Order Entry)

Technical Services Representative

Senior Director, Global Head of Client Services - Clinical Trials Division

Client Manager - Employee Benefits

Customer Service Representative

Customer Service Representative (Order Entry)

Customer Experience Specialist

Senior Case Manager

Family Based Case Manager/Co-Therapist

Housing Case Manager

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