Top 806 Customer service representative Jobs in Whitman Ma

Customer Care Specialist
New England Ice Cream Corporation —Norton, MA
- $20 - $25 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Support Associate
Confidential —Boston, MA
- $750 - $1,110 a week
- Full-time
- Background check
- In-person
- Leadership
- Paid training
- Professional development assistance
Quick Apply
1d
Contact Center Representative
North Easton Savings Bank —Whitman, MA
- $23 - $24 an hour
- Full-time
- Writing skills
- Mid-level
- Office
6d
Customer Service Representative
TheBest Claims Solutions —Taunton, MA
- $24 an hour
- Mid-level
- Office
- Commercial
10h
Remote Customer Support Administrator
Qureos Inc —Boston, MA
- $30 - $40 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- Communication skills
2d
Customer Service
TAG Boston-Technology Awareness Group —Boston, MA
- $24 - $34 an hour
- Entry level
Field Insurance Customer Service Representative I
AAA Northeast —Rockland, MA
- $24.15 - $28.60 an hour
- Full-time
- Research
- Office
- High school diploma or GED
Quick Apply
Call Center Agent
Foxfruit —Boston, MA
- $3,725 - $4,300 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
4d
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Member Service Representative
Rockland Federal Credit Union —Rockland, MA
- $20 - $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
- Profit sharing
- AD&D insurance
Quick Apply
9d
Client Support Specialist
Richardson Insurance —Hanover, MA
- From $55,000 a year
- Full-time
- Office
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
Hire Right Recruiting —Hingham, MA
- $25 - $40 an hour
- Full-time
- Background check
- Residential
- Computer skills
- Paid training
- Health insurance
Quick Apply
Member Support Coordinator
Interwell Health —Boston, MA
- Remote
- Administrative experience
- SharePoint
- Communication skills
Quick Apply
Client Relationship Manager
HUB International —Rockland, MA
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
Customer Service Representative I
Massachusetts Property Insurance Underwriting Association —Boston, MA
- $52,800 - $79,800 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist
1stdibs.com —Boston, MA
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
SIS Customer Service Representative (SY26-27)
Boston Public Schools —Boston, MA
- Up to $99,883 a year
- Full-time
- School experience
- Google Workspace
- Computer science
6d
Customer Service Representative
RADIO FREQUENCY COMPANY INC —Millis, MA
- $65,000 a year
- Full-time
- Manufacturing
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
Reliable Respiratory —Norwood, MA
- $30 an hour
- Full-time
- Hybrid work
- 18 years or older
- Spanish
- Computer literacy
Quick Apply
2d
Client Coordinator
MES Solutions —Norwood, MA
- $17 - $19 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply

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Customer Care Specialist

New England Ice Cream Corporation -
Norton, MA

Quick Apply

Job Details

Full-time
$20 - $25 an hour
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Phone communication
Call center experience
Computer literacy
Spreadsheets
High school diploma or GED
Typing
Associate's degree
Account management
Office phone management
Quality data entry
Customer data entry

Full Job Description

The Customer Care Specialist is responsible for managing and expediting the day-to-day requests and issues that customers may have regarding orders, asset maintenance, immediate need of product and any other support tasks. This position provides exceptional support to our customers regarding delivery issues, special projects, routing requests, inventory issues, orders, recommending products, and more. The Customer Care Specialist makes complex decisions in managing projects, manages accounts, follows up, and facilitates effective communication between departments. The goal of a Customer Care Specialist is to proactively assist and advocate for our customers while driving sales for the business. Each Specialist plays a vital role in accomplishing the daily and long-term goals of the Customer Care team.

Essential Duties and Responsibilities

Maintain excellent customer service with both external and internal customers.
Ability to remain positive, empathetic, and professional during times of customer stress.
Maintain composure under pressure and proactively handle customer and internal issues/problems with minimal supervision.
Answer a high volume of incoming calls and make outgoing calls regarding all aspects of orders and deliveries.
Take initiative to upsell product and be able to make recommendations to customers.
Follows through on all requests/orders to ensure accuracy and timely delivery.
Handle complaints, confidently provide appropriate solutions and alternatives and maintain consistent and timely follow up with customers.
Take initiative in multi-department communication and coordination, providing additional information to the routing, accounting and sales departments regarding deliveries and orders.
Compile reports and troubleshoot quantity discrepancies between stock and records.
Maintain records of customer interactions, inquiries, comments, and complaints as necessary.
Maintain strict confidentiality of sensitive financial and customer information.
Perform general office duties including handling mail, filing, photocopying, faxing, and maintaining files and records.
Ability to be proactive and anticipate the needs of the other associates.
Ability to work independently and take responsibility for accounts.
Ability to multitask work while taking high volume inbound calls and making high volume outbound calls daily.
Additional duties as assigned.

Education and Experience

High school diploma or equivalent required.
Associate degree preferred.
Minimum 3-5yrs call center experience preferred.
Account Management preferred.
Experience in a corporate setting desirable.
Sales experience preferred.
Excell and computer experience required.

Skills/Qualifications

A good understanding of basic computer skills and the ability to learn how to use proprietary software. Proficient in MS Office Programs: Excel, Outlook and Word.
Proven data entry and phone skills are required.
Ability to think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
Strong multi-tasking, follow-through, and organizational skills with the ability to pay close attention to detail.
Strong professional and proven written, verbal, and interpersonal communication skills.
Must be able to work effectively and clearly one-on-one and in groups; must be a quick, concise writer, able to write in a direct, effective manner.
Knowledge and experience in Distribution and/or in the Ice Cream/Food industry a plus.
Ability to interact confidently and proactively with all levels and departments within the company, including coordinating with field personnel.
Ability to address customers calmly when they are stressed or upset as well as be assertive when needed.

Training Required

Self-directed and on-the-job training

Working Environment

Internal office work environment (cubical)
Extensive verbal and computer work

Physical Demands

Routinely required to sit, walk, talk, see, hear, and move about the office facilities.
Routinely required to keyboard and manipulate small and large objects.

Salary:

Compensation for this position will be determined based on experience, education, and other relevant factors.

Equal Opportunity Employer:

New England Ice Cream Corporation is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic. We welcome disabled applicants to request any reasonable accommodations necessary to facilitate their application process.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Associate (Preferred)

Experience:

Call Center: 3 years (Required)
Customer Service: 3 years (Preferred)
Account Management : 1 year (Preferred)
Microsoft Excel: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in whitman ma

Customer Care Specialist

Customer Support Associate

Contact Center Representative

Customer Service Representative

Remote Customer Support Administrator

Customer Service

Field Insurance Customer Service Representative I

Call Center Agent

Admin I Customer Care Representative

Member Service Representative

Client Support Specialist

Customer Service Representative

Member Support Coordinator

Client Relationship Manager

Customer Service Representative I

Customer Support Specialist

SIS Customer Service Representative (SY26-27)

Customer Service Representative

Customer Success Representative

Client Coordinator

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