Top 913 Service manager Jobs in Whittier Ca

Customer Service Manager
Pacifica Trucks, LLC —Long Beach, CA
- $115,000 - $125,000 a year
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
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Technology Services Manager, Senior
County of Orange —Santa Ana, CA
- $140,670.40 - $194,833.60 a year
- Full-time
- HIPAA
- Mentoring
- Senior level
Service Manager | High Volume Shop | $70K–$150K+ - 2098
Promotive —Pomona, CA
- $70,000 - $150,000 a year
- Full-time
- Background check
- Mid-level
- Leadership
- Paid training
- Paid holidays
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Service Manager
North American Companies —Fullerton, CA
- $150,000 a year
- Urgently hiring
- ASE Certification
- Dealership
- Computer literacy
- Health insurance
- Paid time off
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Route Service Manager - UniFirst
UniFirst —Santa Fe Springs, CA
- $68,120.78 - $94,612.19 a year
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Japanese Business Services (JBS) - Federal Tax Manager- Global Compliance and Reporting - CA/TX
EY —Irvine, CA
- $103,600 - $215,800 a year
- CPA
- Research
- Analysis skills
- Paid holidays
- Health insurance
Project Manager - Commercial HVAC Service
Riddle Recruitment —Anaheim, CA
- $80,000 - $125,000 a year
- Full-time
- Hybrid work
- Construction site
- Mid-level
- Business development
- Paid holidays
- Disability insurance
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Pest Control Service Manager
the bugman —Anaheim, CA
- $65,000 - $85,000 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- Senior level
- Paid holidays
- Health insurance
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Clinical Services Manager (BCBA or Licensed Clinician) / No Billables, M–F Schedule
Dungarvin —Lakewood, CA
- $108,606.00 - $117,815.47 a year
- Full-time
- LMFT
- Clean driving record
- Management
- Paid training
- Health savings account
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Service Supervisor – California
Trumpf —Costa Mesa, CA
- $94,090 - $133,024 a year
- Full-time
- Engineering
- Microsoft Office
- Travel
Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
FULL SERVICE LEADER
Cosmoprof Beauty LLC —Los Angeles, CA
- $115,000 - $120,000 a year
- Weekends as needed
- Remote
- Office
- Residential
- Bachelor's degree
Certified Dietary Services Department Manager
Healthcare Services Group, Inc. —Montebello, CA
- $31 - $33 an hour
- Full-time
- Computer literacy
- Cooking
- Mid-level
- Employee stock purchase plan
- Paid holidays
5d
Customer Service Supervisor- Mandarin Speaking Required
Speed Express —Montebello, CA
- From $55,000 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Case Manager/Bilingual Case Manager
Harbor Regional Center —Torrance, CA
- $57,013 - $68,786 a year
- Full-time
- Bilingual
- Experience working with individuals with developmental disabilities
- Spanish
- Health insurance
- Dental insurance
Lead HVAC Installer and Service Technician
Jet Air Solutions —Glendora, CA
- $35 - $48 an hour
- Full-time
- Mid-level
- Residential
- Assembly
- Fuel card
Quick Apply
8d
Nurse Manager of Operating Room Perioperative Services
Clinical Management Consultants —Manhattan Beach, CA
- $166,870 - $200,000 a year
- Full-time
- Acute care
- Nursing
- Surgery
- Relocation assistance
- Health insurance
VASH Lead Service Coordinator III
Step Up On Second, INC., —Los Angeles, CA
- $78,000 - $85,000 a year
- Full-time
- Background check
- LMFT
- Master of Social Work
- 403(b) matching
- Paid holidays
Quick Apply
Electrical Service Construction Office Manager
B&M Electric —Torrance, CA
- $34 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Paid time off
- 401(k) matching
Quick Apply
Regional Service Manager
Handtmann Inc. —Los Angeles County, CA
- $120,000 - $140,000 a year
- Full-time
- Spanish
- 5 years
- English
- Travel reimbursement
- Paid holidays
Quick Apply
9d

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Customer Service Manager

Pacifica Trucks, LLC -
Long Beach, CA

Quick Apply

Job Details

Full-time
$115,000 - $125,000 a year

Qualifications

Customer relationship building
Phone communication
Team leadership
Logistics customer service
Ocean freight
Intermodal transportation
Bachelor's degree
Customer relationship management
Desktop applications
Productivity software

Full Job Description

We’re hiring a Customer Service Manager to lead a team of 6–10 Account Managers, including offshore team members, and drive disciplined execution across the full container lifecycle. This role is responsible for enforcing account manager (AM) 360 performance, daily operational reliability, exception recovery, billing accuracy, and customer scorecard improvement. You’ll build a culture of accountability, consistency, proactive communication, and transparent customer engagement while ensuring every account receives dependable, high‑capacity service.

Key Focus Areas: • Lead, coach, and develop AMs; enforce SOP and AM 360 standards • Ensure single‑thread container ownership and daily execution discipline • Oversee load planning, prioritization, and real‑time service monitoring • Drive same‑day exception recovery and root‑cause resolution • Ensure 24‑hour shipment closure and billing accuracy • Improve customer KPIs: on‑time %, dwell, exceptions • Implement structural fixes and drive process consistency across teams • Foster open, transparent communication with customers to build trust and clarity • Maintain consistent, clear messaging and transparency in issue resolution and updates

Key Responsibilities

Accountability and Container Ownership

Eliminate handoffs and enforce single-thread accountability per container
Drive daily AM 360 discipline

Outcome: Clear end-to-end ownership of each container with no accountability gaps or handoff failures.

Operational Oversight and Daily Execution

Lead daily huddles and operational cadence
Ensure proper load planning, prioritization, and capacity alignment
Monitor execution in real time across dispatch, drivers, and terminals

Outcome: Consistent daily execution, strong workload control, and reliable on-time service performance.

Exception Resolution and Service Recovery

Act as escalation point for delays, missed appointments, and service failures
Ensure root cause identification
Drive same-day corrective action
Hold Account Managers accountable for resolution

Outcome: Faster issue resolution, fewer repeat service failures, and stronger recovery from operational disruptions.

Financial Accuracy and Reconciliation

Enforce 24-hour shipment closure after empty termination
Oversee billing accuracy:
- Accessorial
- Detention
- Chassis
- Storage
Prevent revenue leakage and disputes

Outcome: Timely shipment closure, accurate billing, and reduced revenue leakage across accounts.

Performance Management and Customer Outcomes

Track:
- Customer scorecards (on-time %, dwell, exceptions)
- Individual AM performance
Identify trends and drive corrective action
Ensure proactive customer communication

Outcome: Improved customer performance results, stronger visibility into trends, and more proactive account management.

Team Leadership and Process Improvement

Train and coach AMs on 360 ownership execution
Enforce SOP compliance (no exceptions)
Identify process breakdowns and implement structural fixes
Drive consistency across accounts and teams

Outcome: Greater team consistency, stronger process discipline, and sustained operational improvement.

Success Measures

Consistent ownership of the full container lifecycle with no accountability gaps.
Reliable daily execution and on-time service performance across accounts.
Faster resolution of service failures and fewer repeat operational issues.
Timely shipment closure, accurate billing, and reduced revenue leakage.
Improved customer scorecard performance and proactive client communication.
Strong team compliance with operating procedures and AM 360 execution standards.

Scorecard / KPI Measures

Container Ownership: Percentage of shipments with clear single-point ownership from pickup through empty return.
On-Time Performance: Percentage of appointments, pickups, and deliveries executed on time.
Exception Rate: Number and percentage of loads with service failures, missed appointments, or preventable delays.
Same-Day Recovery: Percentage of operational exceptions addressed with corrective action on the same day.
24-Hour Shipment Closure: Percentage of shipments closed within 24 hours of empty termination.
Billing Accuracy: Accuracy rate for accessorial, detention, chassis, and storage billing with minimal disputes or write-offs.
Revenue Protection: Value of recovered revenue and reduction in leakage tied to missed charges or unresolved billing issues.
Customer Scorecard Performance: Improvement in customer-facing KPIs such as on-time percentage, dwell, and exception trends.
AM Performance Compliance: Adherence to AM 360 execution standards, SOP compliance, and follow-through expectations.
Process Improvement Effectiveness: Number of recurring operational issues resolved through structural corrective actions

Supervisory Responsibilities

Directly supervises 5 to 7 company employees in the Customer Service Department. Directly supervises 3-5 contractors based abroad. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; interviewing, hiring, and training employees; planning, assigning, and directing work; leading by example and motivating staff; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies and Qualifications

8–10+ years of customer service, account management, or operations experience within transportation, logistics, or supply chain.
Bachelor’s degree from an accredited four-year college or university required, preferably in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field.
Prior experience in drayage, port transportation, or intermodal operations strongly preferred.
Previous supervisory or management experience required.
Working knowledge of import/export container movements, ports, marine terminals, steamship lines, appointment systems, and container availability.
Understanding of demurrage, detention, per diem, storage, last free days, and other common drayage accessorial charges.
Strong customer service and relationship-management skills.
Excellent verbal and written communication skills.
Strong problem-solving skills with the ability to remain professional and solutions-focused during service disruptions.
Ability to prioritize multiple shipments, customers, and time-sensitive issues in a fast-paced environment.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and transportation management systems (TMS); experience with drayage-specific technology is a plus.

Core Competencies

Customer Focus
Leadership & Team Development
Communication
Problem Solving
Accountability
Sense of Urgency
Operational Awareness
Relationship Management
Attention to Detail
Cross-Functional Collaboration
Adaptability

Physical & Work Requirements

Ability to perform work primarily in an office environment.
Ability to sit and work at a computer for extended periods.
Ability to communicate regularly by telephone, email, messaging platforms, and other electronic systems.
May occasionally be required to visit port terminals, customer facilities, or other operational locations.
Due to the time-sensitive nature of drayage operations, occasional availability outside of normal business hours may be required to address urgent customer or operational issues.

Quick Apply

Refine Your Search

service manager jobs in whittier ca

Customer Service Manager

Technology Services Manager, Senior

Service Manager | High Volume Shop | $70K–$150K+ - 2098

Service Manager

Route Service Manager - UniFirst

Japanese Business Services (JBS) - Federal Tax Manager- Global Compliance and Reporting - CA/TX

Project Manager - Commercial HVAC Service

Pest Control Service Manager

Clinical Services Manager (BCBA or Licensed Clinician) / No Billables, M–F Schedule

Service Supervisor – California

Customer Service Representative Lead (Bilingual Mandarin)

FULL SERVICE LEADER

Certified Dietary Services Department Manager

Customer Service Supervisor- Mandarin Speaking Required

Case Manager/Bilingual Case Manager

Lead HVAC Installer and Service Technician

Nurse Manager of Operating Room Perioperative Services

VASH Lead Service Coordinator III

Electrical Service Construction Office Manager

Regional Service Manager

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