Top 190 Customer service representative Jobs in Whitwell, Tn

IDI Client Consultant
Unum Group —Chattanooga, TN
- $45,600 - $86,200 a year
- Full-time
- Research
- Mid-level
- 3 years
- Loan repayment program
- Disability insurance
Customer Service Associate I
Family Dollar —Whitwell, TN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Benefit Advisor I (On-Site)- Chattanooga
Unum Group —Chattanooga, TN
- $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Loan repayment program
- Disability insurance
Customer Service Agent
DSV —Chattanooga, TN
- $19.50 an hour
- Full-time
- Microsoft Word
- Mid-level
- Windows
1d
HVAC Dispatching/ Customer Service Representative
One Hour Heating & Air Conditioning of Chattanooga, TN —Chattanooga, TN
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
Quick Apply
Client Coordinator
Maxim Healthcare —Chattanooga, TN
- $20 - $21 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service Associate
Walgreens —Dunlap, TN
- $15.00 - $17.50 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Mortgage Customer Service
Nationwide Recovery Service, Inc. —Chattanooga, TN
- $17 an hour
- Overtime
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
Bilingual Call Center Customer Service Representative
MedRock Pharmacies —Chattanooga, TN
- $16.00 - $16.50 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —Chattanooga, TN
- $14.08 an hour
- Part-time
- 18 years or older
- English
- High school diploma or GED
- Life insurance
Hurricane Relief Call Center Representative
MCI Careers —Tennessee
- $12.50 - $16.00 an hour
- Part-time
- Remote
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Customer Service Associate I
Dollar Tree —Dunlap, TN
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative (Returns & Demos)
Hanger, Inc. —Chattanooga, TN
- $20 - $28 an hour
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
Customer Service Specialist
Sodexo —Chattanooga, TN
- $14 - $17 an hour
- Online Application
- Hospital
- Food service
- Entry level
- Paid holidays
- Health insurance
6d
Teller/CSR
SouthEast Bank —Chattanooga, TN
- Full-time
- High school diploma or GED
- Experience equivalent to degree accepted
- Associate's degree
customer service
Nooga Paws —Chattanooga, TN
- From $15 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
Customer Service Representative
Motion Industries (MOT) —Chattanooga, TN
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Chattanooga, TN
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Experience Representative
Metro Plumbing, Heating & Air —Chattanooga, TN
- $18 an hour
- Full-time
- Entry level
- Health insurance
- 401(k)
Quick Apply
Processing Agent
Blue Line Solutions, LLC —Chattanooga, TN
- $16 - $17 an hour
- Day shift
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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IDI Client Consultant

Unum Group -
Chattanooga, TN

Apply Now

Job Details

Full-time
$45,600 - $86,200 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication

Full Job Description

Job Posting End Date: July 13

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This role serves as the primary point of contact for clients and brokers, overseeing all service-related matters for assigned accounts. Key responsibilities include cash processing, policy administration, and managing past due accounts. The position ensures accurate and timely billing, resolves escalated issues, and maintains strong working relationships with both brokers and clients.
The role develops and implements service strategies tailored to the billing and policy administration needs of IDI customers and distribution partners. It involves identifying service trends, recommending recovery actions for at risk customers, and ensuring a superior end to end billing experience through proactive client education and collaboration with internal and external stakeholders.
Additionally, this position protects the integrity of financial information by maintaining timely billing, mitigating past due premium exposure, and ensuring precision in premium processing—supporting both top and bottom line growth. The incumbent handles sensitive service matters with the goal of turning challenges into opportunities for increased customer loyalty, retention, and long term growth. They own the client and broker relationship across all policy administration needs and partner closely with the field to drive persistency, satisfaction, and risk mitigation.

Principal Duties and Responsibilities:

Reconcile and apply suspense premium for IDI accounts using logical accounting practices
Actively monitor outstanding past due accounts and facilitate premium collection or termination of delinquent accounts.
Ability to administer a variety of IDI products on multiple mainframe systems.
Communicate on various billing and service-related issues to understand customer needs to solve for root cause while eliminating additional downstream billing and service impacts.
Work with brokers to resolve field issues related to clients
Serve as a key resource on service and billing issues related to policy administration and enrollment.
Partner with other business areas and customers to identify and resolve problems while building strong relationships through consistent communication.
Collaborate with business partners to provide subject matter expertise on Unum’s technology capabilities, and associated systems, in support of administration, benefits and other key internal business processes.
Ability to manage competing accountabilities and prioritize client requests through the timely delivery of accurate responses and solutions.
Deliver adoption initiatives and influence the utilization of self-service capabilities.
Operate with a continuous improvement mindset and ways to enhance the client experience and operational efficiencies.
Maintain high quality standards and accuracy on all interactions and outputs.
May perform other duties as assigned.

Job Specifications:

College degree preferred, or equivalent experience required.
3+ years of experience in Customer Services, Employee Benefits or HR administration preferred.
Ability to provide strong service with a track record of driving customer resolution.
Technical aptitude – ability to utilize and leverage technology and systems. Ability to research and analyze problems and develop and implement creative, customer-focused solutions.
Introductory knowledge of the insurance business, the company's operating structure, product offerings, external drivers and corresponding workflow processes preferred.
Effective relationship building and consultative skills.
Strong written & verbal communication, cross-functional collaboration, negotiation, and persuasion skills.
Operates with tactical lens to achieve results with diverse priorities.
Knowledge of continuous improvement methodologies.
Ability to navigate in a fast-paced, complex environment.
Solid organizational, planning, and time management skills – able to support multiple priorities.
Versatility/adaptability with ability to embrace change.
Strong Excel skills preferred
Solid mathematical aptitude, analytical skills, and attention to detail

~IN1

#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Apply Now

Refine Your Search

customer service representative jobs in whitwell, tn

IDI Client Consultant

Customer Service Associate I

Customer Benefit Advisor I (On-Site)- Chattanooga

Customer Service Agent

HVAC Dispatching/ Customer Service Representative

Client Coordinator

Customer Service Associate

Mortgage Customer Service

Bilingual Call Center Customer Service Representative

Airport Agent - Ramp and Customer Service

Hurricane Relief Call Center Representative

Customer Service Associate I

Customer Service Representative (Returns & Demos)

Customer Service Specialist

Teller/CSR

customer service

Customer Service Representative

Pharmacy Customer Service Associate

Customer Experience Representative

Processing Agent

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