CrossWinds Casino is seeking an experienced Assistant General Manager to help guide the overall performance, integrity, and daily operations of our casino and hotel. This executive leadership role partners closely with the General Manager to support department leaders, drive business results, maintain regulatory compliance, and ensure a consistent, high-quality experience across the property.
Unlock a full line of rewards: PTO accrual, company-paid dental, vision, and life insurance, comprehensive health insurance, supplemental benefit options, and a 401(k) with up to a 6% company match and full vesting after one year.
JOB PURPOSE
This position, under the direction of the General Manager, assists in all administrative functions and daily operations of the Casino and Hotel. Assists key gaming and executive-level personnel with day-to-day oversight of all Casino operations.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Ensure that all organizational activities and operations are carried out in compliance with State, Tribal, and Federal regulations and laws as well as MICS, TICS, and gaming regulations.
2. Assumes responsibility for business operations, profits and losses of all departments, including but not limited to Casino Operations, Security, Food and Beverage, Hotel, Facilities, HR, Finance, IT, Marketing, and Retail (if applicable) in the absence of the General Manager.
3. Ensures all business goals are met, and integrity of all Tribal Gaming Operations is maintained.
4. Assist the General Manager in directing operations to achieve budgeted profit results and other financial criteria and to preserve the capital funds invested in the Enterprise.
5. Establish policies to ensure adequate management development and to provide for capital management succession, recommended changes in the structure of the organization as required by the development and growth of the organization.
6. Must have significant, demonstrated leadership ability, organizational and strategic agility as well as the ability to build and motivate teams.
7. Champion a guest-first culture across all departments, setting the standard for exceptional hospitality.
8. Responsible for all internal controls and procedures to ensure protection of company assets and enforcement of Casino policies and procedures.
9. Actively maximizes gross gaming revenue using exceptional leadership ability, while assuring fair and equitable application of policies and procedures.
10. Maintains the highest level of confidentiality.
11. Initiates and maintains communication with subordinates, employees, management, and other departments in facilitating the flow of information throughout the property.
12. Deals tactfully with guests when handling unexpected situations, finding solutions that ensure customer satisfaction with minimal financial impact on Casino operations.
13. May be required to perform additional duties and responsibilities as assigned.
JOB QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1. Bachelor’s Degree in Business Administration, Hospitality Management, or other related programs required.
2. Minimum 7-10 years of managerial or operations experience within the Casino/Hospitality industry, with a minimum of 5 years in a management role.
3. Familiarity with casino management systems, PMS platforms, and F&B POS systems preferred. Specific systems to include: Aristocrat Oasis and Agilysys.
4. Outstanding written and oral communication skills as well as the ability to build and maintain business and organizational relationships are essential.
5. Must have the ability to analyze, interpret, and make operational, financial, and budgetary decisions based on financial reports to drive the organization to meet and exceed business goals.
6. Knowledge of complex laws, regulations, and guidelines governing casino and hotel operations, Tribal Law, and Federal and State regulations.
7. Maintain a professional and even-tempered demeanor in a high-stress environment.
8. Ability to work in areas containing high noise levels and secondhand smoke.
LANGUAGE AND COMMUNICATION SKILLS
1. Speak and communicate effectively with individuals and before groups of people.
2. Ability to verbally communicate using appropriate English standards of language; bilingual proficiency is strongly preferred.
LICENSING
Must be able to qualify for any and all licenses or permits required by local, State, Federal and/or Wyandotte Nation law.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. Ability to lift, push, pull, or carry 50lbs in emergency situations.
2. Ability to function in a smoking environment.
3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
4. The noise levels in the work environment are constant.
5. Ascend/descend flights of stairs to access office and break areas throughout work day.
6. Ability to sit, stand, and walk for entirety of shift as required to conduct normal assigned duties.
7. Efficiently function in an environment with blinking/blinding lights.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have at least 7 years of managerial or operational leadership experience within the casino, gaming, hotel, or hospitality industry?
- Do you have experience reviewing financial reports, managing budgets, and using that information to make operational decisions?
- This position requires eligibility for a Gaming License, which includes completing a full background check and providing any required disclosures to the Gaming Commission. Are you willing and able to complete this process as a condition of employment?
- Are you at least 21 years of age or older?
Education:
Experience:
- Casino Management System: 3 years (Preferred)
- PMS Platforms: 3 years (Preferred)
- F&B POS Systems: 3 years (Preferred)
Work Location: In person
