Top 146 Policy analyst Jobs in Wichita, Ks

IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,112 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
3d
IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
3d
Analyst – Risk & Analytics
Koch Ag & Energy Solutions —Wichita, KS
- Computer Science
- Pass drug screening
- Research
- Paid parental leave
- Health savings account
14d
Analyst, Business
Bombardier —Wichita, KS
- Hybrid work
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
13d
Entry-level Production Control Analyst
Boeing —Wichita, KS
- $49,850 - $76,400 a year
- Engineering
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
14d
Entry-level Production Control Analyst
Spirit AeroSystems —Wichita, KS
- $49,850 - $76,400 a year
- Engineering
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
13d
Spirit Defense - Associate Business Process Analyst
Boeing —Wichita, KS
- $60,300 - $92,450 a year
- Mid-level
- Bachelor's degree
- In-person
- Health savings account
- Disability insurance
14d
Business Data Analyst II
DHL —Wichita, KS
- $55,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Spirit Defense - Mid-Level Material Management Analyst
Boeing —Wichita, KS
- $69,550 - $106,600 a year
- Mid-level
- Bachelor's degree
- In-person
- Health savings account
- Disability insurance
14d
Product Data Management Change Analyst
NetApp —Wichita, KS
- $100,300 - $149,600 a year
- Full-time
- Oracle
- Engineering
- Mid-level
- Employee stock purchase plan
- Health insurance
Project Services Business Analyst
Koch Ag & Energy Solutions —Wichita, KS
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
19h
Mid-Level Staff Analyst
Spirit AeroSystems —Wichita, KS
- $76,300 - $117,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Disability insurance
Business Systems Analyst
Koch —Wichita, KS
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
Mid-Level Staff Analyst
Boeing —Wichita, KS
- $76,300 - $117,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Disability insurance
Associate Facilities Analyst
Boeing —Wichita, KS
- $57,850 - $88,650 a year
- Spanish
- Microsoft Outlook
- English
- Health savings account
- Disability insurance
Senior Analyst
Flint Hills Resources —Wichita, KS
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
Product Analyst / Data Analyst
Flint Hills Resources —Wichita, KS
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Health savings account
13d
Finance Manager - AGING & DISABILITIES
Sedgwick County —Wichita, KS
- $70,220 a year
- Monday to Friday
- Mid-level
- Office
- Finance
- Retirement plan
13d
Hiring BCBA- Offering $1,000 Sign On Bonus!
Positive Behavior Supports Corporation —Wichita, KS
- Up to $135,408 a year
- Part-time
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Financial Analyst
ClearPlan Consulting —Wichita, KS
- Multiple hires
- Up to 50% travel
- Travel
- Senior level
- Paid holidays
- Health insurance

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policy analyst jobs near wichita, ks

IT Service Desk Analyst (Afterhours)

Buchanan Technologies -
Wichita, KS

Quick Apply

Job Details

Full-time
$34,112 a year
3 days ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
Opportunities for advancement

Qualifications

Computer operation
Computer literacy
English
Windows
High school diploma or GED
Attention to detail
Desktop administration
Technical Proficiency
Mobile devices
Customer data entry

Full Job Description

Service Desk Analyst

Customer Support & Technical Services

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $34,112.00 per year

Benefits:

401(k)
Health insurance
Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

Position is required to be on-site at the Wichita office, are you able to work 100% on-site?
2 vacancies available for a days team OR a nights team. Are you available for 3-4 shifts weekly (12-hr shifts) on either a days or nights team?

Work Location: In person

Quick Apply

Refine Your Search

policy analyst jobs in wichita, ks

IT Service Desk Analyst (Afterhours)

IT Service Desk Analyst

Analyst – Risk & Analytics

Analyst, Business

Entry-level Production Control Analyst

Entry-level Production Control Analyst

Spirit Defense - Associate Business Process Analyst

Business Data Analyst II

Spirit Defense - Mid-Level Material Management Analyst

Product Data Management Change Analyst

Project Services Business Analyst

Mid-Level Staff Analyst

Business Systems Analyst

Mid-Level Staff Analyst

Associate Facilities Analyst

Senior Analyst

Product Analyst / Data Analyst

Finance Manager - AGING & DISABILITIES

Hiring BCBA- Offering $1,000 Sign On Bonus!

Financial Analyst

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