Top 65 Customer service representative Jobs in Wichita Falls, Tx

Call Center Representative
American National Bank & Trust —Wichita Falls, TX
- Basic math
- Microsoft Office
- High school diploma or GED
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Customer Service Representative
U-Haul —Wichita Falls, TX
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
7d
Customer Service Representative - State Farm Agent Team Member
Tracey Denson - State Farm Agent —Wichita Falls, TX
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Customer Service Representative
Hayden Berend Insurance Agency —Wichita Falls, TX
- $30,000 - $40,000 a year
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
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Pharmacy Customer Service Associate
Walgreens —Wichita Falls, TX
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative - State Farm Agent Team Member
Kevin Kulle - State Farm Agent —Wichita Falls, TX
- $30,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Customer Service Representative
Security Finance —Burkburnett, TX
- Full-time
- Office
- Marketing
- Entry level
- Profit sharing
- Paid training
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Customer Service Advisor
Wichita Falls Ford —Wichita Falls, TX
- $36,000 - $70,000 a year
- Full-time
- Clean driving record
- Sales
- Dealership
- Paid training
- Paid holidays
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Part-Time Ramp and Customer Service Agent
Envoy Air Inc. —Wichita Falls, TX
- $12.28 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
Customer Service Associate I
Dollar Tree —Wichita Falls, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Commercial Lines Client Service Manager
Higginbotham —Wichita Falls, TX
- Microsoft Outlook
- Writing skills
- Mid-level
- Wellness program
- Paid holidays
Pro Customer Service/Sales
Home Depot —Wichita Falls, TX
- Entry level
- Commercial
Customer Service/Sales
Home Depot —Wichita Falls, TX
- Entry level
Customer Service Associate - Morning & Lunch Shift
Raising Cane's —Wichita Falls, TX
- $12 an hour
- Urgently hiring
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
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Customer Service Associate I
Family Dollar —Burkburnett, TX
- $9.00 - $9.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Reps
Domino's Franchise —Wichita Falls, TX
- Weekends as needed
- High school diploma or GED
- Quick service & fast food restaurant
- Organizational skills
Quick Apply
Seeking Subject Matter Experts for Contact Center Operations
Pearl Interactive Network, Inc. —United States
- Full-time
- Pass drug screening
- Senior level

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Call Center Representative
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Call Center Representative

American National Bank & Trust -
Wichita Falls, TX

Quick Apply

Job Details

Qualifications

Computer operation
Phone communication
Spreadsheets
Copy machines
Basic math
In-person customer service
Direct client contact
Microsoft Office
High school diploma or GED
Multi-line phone systems
10 key typing
Customer data entry

Full Job Description

Description:

GENERAL DESCRIPTION:

The Call Center Representative (“CCR”) is responsible for providing exceptional customer service through the American National Bank & Trust (“ANB&T”) Call Center. The CCR provides assistance for our customers and employees via telephone, when they have questions or concerns regarding their account(s) with us. The CCR must handle all calls in a professional, pleasant, informative and courteous manner.

ESSENTIAL FUNCTIONS OF JOB:

1. Assist customers with various account needs, (i.e. check orders, deposit slips, debit cards).

2. Assist with debit card issues, including fraudulent transactions and disputes.

3. Call customers for returned check orders and returned bank mail with incorrect addresses.

4. Assist customer with returned checks and stop payments.

5. Perform teller assist transactions related to the Interactive Teller Machine (“ITM”).

6. Assist customers with online banking and bill pay issues.

7. Take domestic and international wire instructions for customers.

8. Perform checks and balances for other CCRs.

9. Update customer account information, such as address, email and phone number(s).

10. Set up and maintain business online banking customers.

11. Perform all other duties as required or assigned

Requirements:

REQUIRED SKILLS:

1. Must be knowledgeable in the use of office equipment, (i.e. computers, copiers, scanners, multi-line phones, etc.),

regular use of desktop computers and related banking software.

2. Exceptional communication skills via remote communication, ITM or telephone.

3. Mental awareness, alertness and adaptability to office and field area work routines.

4. Must be proficient in MS Office, (i.e. Excel and WORD), 10-key, accounting, alpha-numeric data entry, spreadsheets

5. Must possess excellent time management skills and the ability to prioritize work.

6. Must pay attention to detail and possess excellent problem-solving skills.

7. Must possess strong organizational skills with the ability to multi-task.

8. Communication Skills: Ability to read and understand simple instructions, short correspondence, notes, letters and

memos; ability to write simple correspondence. Ability to effectively communicate information and respond to questions

in person-to-person situations with customers, clients, general public and other employees of the company.

9. Mathematical Skills: Ability to add, subtract, multiply and divide numbers. Ability to perform such mathematical skills

using money and other forms of measurement.

10. Critical Thinking Skills: Ability to use common sense understanding in order to carry out detailed written or oral

instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

11. Decision-Making: Performs work operations which permit frequent opportunity for decision-making of minor

importance, and which would not only affect the operating efficiency of the individual involved but would also affect the

work operations of other employees and/or clientele to a slight degree.

12. Public Contact: Regular contact with patrons, either within the office or in the field. May involve occasional self-initiated

contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

13. Mental Demand: Light mental demand. Operations require intermittent direct thinking to carry out pre-determined

procedures or a sequence of operations.

14. Problem-Solving: Repetitive; Activities or duties using a pre-determined set of processes or directions coupled with

nearby supervision; Learned things in situations where choice is simple or patterned.

15. Public Contact: Frequent contacts with customers and clientele could involve occasional self-initiated contacts. When

initiated, the utmost intact, professionalism and judgment should be used, as you are representing ANB&T.

16. Accuracy: Probable errors of internal and external scope would have a moderate effect on the operational efficiency of

the organizational component concerned. Errors might possibly go undetected for a considerable period of time,

thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses or embarrassment to

the company. The possibility of error is always present due to the requirements and repetition of the job.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

While performing the essential functions of this job, the CCR is continuously required to sit or stand, talk or hear: they may occasionally lift, move, push or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate. There are no harmful environmental conditions present for this position.

REQUIRED EXPERIENCE:

High school degree or GED equivalent; emphasis on office skills, plus 12-18 months of related experience and/or training or equivalent combination of education and experience.

REPORTING RELATIONSHIP:

This position reports directly to the AVP/ Call Center Manager. The AVP/ Call Center Manager reports to the Vice President Operations, who reports to the EVP of Operations/Cashier & HR Director, who reports to the President/CEO of American National Bank & Trust.

DISCLAIMER:

This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization.

This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.

“ANB&T is an Equal Employment Opportunity / Disability / Protected Veteran Status Employer”

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Refine Your Search

customer service representative jobs in wichita falls, tx

Call Center Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Pharmacy Customer Service Associate

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Advisor

Part-Time Ramp and Customer Service Agent

Customer Service Associate I

Commercial Lines Client Service Manager

Pro Customer Service/Sales

Customer Service/Sales

Customer Service Associate - Morning & Lunch Shift

Customer Service Associate I

Customer Service Reps

Seeking Subject Matter Experts for Contact Center Operations

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