POSITION SUMMARY:
The Senior Community Impact Manager is responsible for leading and executing strategic community engagement initiatives. This role involves cultivating relationships with community organizations, managing community impact activities and events, and enhancing the credit union’s presence and impact within the community. Additionally, this role oversees a comprehensive giving strategy that supports our employees, members and communities, while enhancing and building on our strategic partnerships.
ESSENTIAL FUNCTIONS:
Design, implement, and oversee a comprehensive, proactive strategy focused on enhancing strong relationships and strategic partnerships with local community organizations, nonprofits, and businesses to support the credit union’s community impact initiatives. Develop trust and credibility within the community by consistently demonstrating the organization’s commitment to corporate citizenship and community development.
Actively represent the credit union at community events, meetings, and forums to build a network of contacts and foster collaborative relationships. Engage with community leaders and stakeholders to understand their needs and identify opportunities for collaboration.
Increase visibility of the credit union and build a strong community presence within the communities we serve through active participation in community events and membership in civic and other organizations, i.e. Chamber, Rotary.
Develop relationships with key community, civic and nonprofit groups. Maintain open and effective communication channels with community partners to ensure alignment and mutual support for community projects.
Gather feedback from community partners to continuously improve and adapt community impact strategies.
Participate in the development and implementation of a comprehensive organizational giving strategy that aligns with the credit union’s mission and values and supports our employees, members and communities while enhancing and building on our strategic partnerships.
Working in partnership with the Community Impact Team, identify key areas for charitable contributions and make recommendations for the allocation of resources to effectively maximize community impact.
Oversee the selection, evaluation, and collaboration with charitable organizations to ensure alignment with the credit union’s strategic giving objectives. Review requests from community and nonprofit groups to ensure contributions foster community goodwill, promote financial well-being, and enhance awareness of Meritrust in each of the communities we serve.
Ensure transparency and accountability in all charitable activities and track the outcomes and effectiveness of contributions. Provide regular reports to senior leadership on the impact of the credit union’s giving initiatives.
Collaborate with the marketing/communications teams to increase awareness of the Meritrust’s charitable gifts, sponsorships, and volunteer activities. Develop and implement strategies to effectively communicate the impact of these initiatives to the community and stakeholders.
Participate in the development of engaging content, including press releases, social media posts, and other communication tools to highlight the credit union’s community contributions. Ensure consistent messaging that aligns with Meritrust’s brand and values and track the effectiveness of communication efforts to continuously improve outreach and engagement.
Develop and implement strategies to encourage Meritrust employees to actively participate in community activities and events. Create programs and initiatives that promote volunteerism and community involvement among staff.
Coordinate with various departments to organize and support employee-led community projects. Communicate the benefits of community engagement to employees and recognize their contributions to foster a culture of social responsibility. Track participation and impact to continuously improve and expand employee engagement efforts.\
Other duties as assigned.
Education/Certification:
Required Knowledge:
In-depth understanding of community engagement practices and the importance of building relationships within the community.
Knowledge of financial literacy programs and their implementation.
Proficiency in marketing and communication strategies to promote community initiatives.
Strong understanding of effective practices managing community development projects from inception to completion.
Experience Required:
Minimum of five years of experience in community relations, public relations or a similar role, with a strong focus on sales and business development.
Established, respected and well-known within the local community.
Experience in managing sponsorships to support community initiatives.
Three plus years in leading and managing teams, including training and development
HARD/TECHNICAL Skills/Abilities:
Strategic Planning: Ability to develop and implement effective community impact strategies that algin with the credit union’s mission and goals.
Communication: Excellent verbal and written communication skills for engaging with community members, partners, and stakeholders.
Relationship Building: Expertise in cultivating and maintaining strong relationships with community organizations, nonprofits, and local businesses.
Event Coordination: Skills in organizing and executing community events to promote the credit union and engage with the community.
Analytical Skills: Strong analytical abilities to interpret community needs, evaluate program effectiveness, and provide actionable insights.
Problem Solving: Strong problem-solving skills to address community challenges and identify opportunities for growth.
Adaptability: Flexibility to adapt to changing community needs and organizational priorities.
Customer Focus: Strong focus on understanding and meeting the needs of community members and partners.
WORKING CONDITIONS
This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
