CrossWinds Casino is seeking an experienced Director of IT to lead the technology strategy and systems supporting our 24/7 casino and resort operations. This role will oversee infrastructure, cybersecurity, enterprise applications, gaming and hotel technology, and the IT team responsible for keeping critical operations secure, reliable, and efficient.
JOB PURPOSE
The Director of Information Technology provides executive leadership for all technology operations supporting The Casino Resort, including gaming systems, hotel operations, conference center technology, food and beverage systems, surveillance, cybersecurity, telecommunications, infrastructure, and enterprise applications. The Director of IT develops and executes the organization's technology strategy, ensures regulatory compliance, manages cybersecurity risk, and leads a high-performing IT team that supports 24/7 operations.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
1. Develop and execute the technology strategy in alignment with business objectives and executive leadership priorities.
2. Oversee all technology operations, including infrastructure, network security, telecommunications, enterprise systems, and end-user support.
3. Analyze operational and business requirements across all departments to identify technology solutions that improve efficiency, guest experience, security, and profitability.
4. Lead the planning, implementation, maintenance, and continuous improvement of the organization's IT infrastructure and systems.
5. Establish and maintain IT governance, policies, standards, and procedures to ensure operational effectiveness, data security, regulatory compliance, and business continuity.
6. Direct cybersecurity initiatives, including risk management, security monitoring, incident response planning, disaster recovery, and data protection strategies.
7. Evaluate and recommend technology investments, equipment, software, and services that support organizational growth while maximizing return on investment.
8. Identify opportunities for system upgrades, process automation, digital transformation, and emerging technologies.
9. Develop, manage, and administer departmental operating and capital budgets; monitor expenditures and ensure responsible stewardship of resources.
10. Lead, mentor, and develop IT personnel, including performance management, workforce planning, training, and succession development.
11. Build and maintain strategic relationships with vendors, consultants, and service providers; negotiate contracts and service agreements to ensure cost-effective solutions and service quality.
12. Provide regular reporting and recommendations to executive leadership regarding technology performance, risks, initiatives, and investment opportunities.
13. Ensure technology systems supporting gaming operations, hotel operations, food and beverage services, conference facilities, surveillance, and administrative functions remain secure, reliable, and compliant.
14. Participate as a member of the senior leadership team in strategic planning, operational decision-making, and organizational growth initiatives.
15. Ensure the effective operation and integration of gaming systems, hotel property management systems, point-of-sale systems, surveillance technology, access control systems, telecommunications, conference center technology, and other critical business applications.
16. Perform additional duties and responsibilities as assigned.
JOB QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1. Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field required; Master's degree preferred.
2. Minimum of five (5) years of progressive information technology leadership experience, including management of enterprise technology operations and technical staff.
3. Demonstrated experience developing and implementing technology strategies that support organizational growth, operational efficiency, and business objectives.
4. Strong knowledge of network infrastructure, cybersecurity, telecommunications, cloud technologies, databases, enterprise applications, and systems administration.
5. Experience managing technology projects, operating and capital budgets, vendor relationships, and contract negotiations.
6. Proven ability to lead, mentor, develop, and evaluate technical teams within a 24/7 operational environment.
7. Experience with cybersecurity governance, disaster recovery planning, business continuity, risk management, and incident response.
8. Strong analytical, problem-solving, organizational, and decision-making skills with the ability to prioritize multiple initiatives.
9. Excellent written, verbal, and interpersonal communication skills with the ability to effectively communicate with executive leadership, team members, vendors, and guests.
10. Experience supporting gaming, hospitality, hotel, entertainment, conference center, or other high-availability operational environments preferred
LICENSING
Must be able to qualify for any and all licenses or permits required by local, State, Federal and/or Wyandotte Nation law.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. Ability to function in a smoking environment.
2. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
3. The noise levels in the work environment are constant.
4. Ascend/descend flights of stairs to access office and break areas throughout work day.
5. Ability to sit, stand, and walk for entirety of shift as required to conduct normal assigned duties.
6. Efficiently function in an environment with blinking/blinding lights.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you at least 21 years of age or older?
- This position requires eligibility for a Gaming License, which includes completing a full background check and providing any required disclosures to the Gaming Commission. Are you willing and able to complete this process as a condition of employment?
- Do you have demonstrated experience developing and implementing technology strategies that support organizational growth, operational efficiency, and business objectives?
- Do you have strong knowledge and experience with network infrastructure, cybersecurity, telecommunications, cloud technologies, databases, enterprise applications, and systems administration?
- Do you have experience managing technology projects, operating and capital budgets, vendor relationships, and contract negotiations?
- Do you have experience with cybersecurity governance, disaster recovery planning, business continuity, risk management, and incident response?
Education:
Experience:
- progressive IT leadership: 5 years (Preferred)
Work Location: In person
