The Mortgage Operations Manager is a critical leadership role that oversees the entire mortgage operations department, including underwriting, processing, and closing. This individual will ensure operational efficiency, compliance with regulatory requirements, and high quality service delivery. The role demands a seasoned professional with extensive experience in mortgage operations, a comprehensive understanding of the regulatory landscape, and exceptional leadership capabilities to drive performance and growth within the team.
ESSENTIAL FUNCTIONS
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Leadership and Management:
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Lead and inspire a diverse team of mortgage professionals, fostering a collaborative and high performance culture.
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Develop and implement operational strategies and best practices to enhance efficiency and effectiveness.
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Conduct regular team meetings to review performance metrics, address challenges, and set goals.
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Provide ongoing training, mentorship, and professional development opportunities.
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Facilitate communication and coordination between departments to streamline operations and improve customer service.
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Underwriting Oversight:
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Ensure thorough and accurate reviews of mortgage applications, adhering to policies and regulatory requirements.
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Personally review and approve high value, complex, or exceptional mortgage applications.
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Maintain and update underwriting guidelines and standards.
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Develop risk management strategies to mitigate potential underwriting risks.
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Processing Management:
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Oversee the mortgage processing team to ensure efficient and accurate processing within established timelines.
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Monitor the loan pipeline, ensuring timely progression from application to closing.
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Implement process improvements to enhance workflow efficiency.
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Resolve escalated processing issues and ensure customer satisfaction.
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Closing Supervision:
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Manage the closing team to ensure accurate, efficient, and compliant closing of mortgage loans.
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Coordinate with external partners to facilitate smooth and timely closings.
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Review and approve closing documents for accuracy and completeness.
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Address and resolve issues during the closing process.
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Prefund Audit Oversight:
- Perform prefunding quality control reviews to ensure loan files meet agency, investor, and regulatory requirements.
- Identify documentation, compliance, and underwriting deficiencies and coordinate corrective actions prior to closing.
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Post-Close Supervision:
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Conduct post-closing activities, verifying completeness and accuracy of loan packages.
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Deliver loans to the secondary market within the lock period, ensuring timely mailing of necessary documents.
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Regulatory Compliance:
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Ensure compliance with federal, state, and local regulations.
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Stay abreast of regulatory changes and implement necessary updates.
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Conduct regular compliance audits and reviews.
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Develop and implement training programs on compliance requirements.
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Customer Service:
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Ensure exceptional customer service throughout the mortgage process.
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Address and resolve escalated customer issues and complaints.
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Implement customer feedback mechanisms to improve the customer experience.
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Collaborate with marketing and member services teams to promote mortgage products.
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Performance Monitoring and Reporting:
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Develop and monitor key performance indicators (KPIs) for the mortgage operations team.
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Prepare and present regular performance reports to senior management.
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Utilize data analytics to identify trends and make informed decisions.
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Implement performance improvement plans for team members.
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Quality Control:
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Serve as the point of contact for all third party audits and contract audits.
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Ensure compliance with HMDA guidelines and reporting requirements.
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Conduct pre close data integrity checks and prepare reports of findings.
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Facilitate and maintain relationships with vendors and partners.
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Manage real estate policy reviews and ensure continuous quality improvement.
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Ensure completion and submission of Freddie Mac Investor renewal certifications.
- MERs Responsibilities
- Manage MERS Registrations and Transfers and Paid in full loans.
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Reconciliation and Audits.
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Resolve MERs Exceptions.
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Maintain Policies, procedures and controls.
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Serve as the internal subject matter expert for MERS requirements, system usage, and best practices.
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Other duties as assigned.
EDUCATION/CERTIFICATION
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High School Diploma or equivalent.
REQUIRED KNOWLEDGE
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In-depth knowledge of mortgage operations, underwriting, processing, closing, and post-closing procedures.
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Comprehensive understanding of federal, state, and local mortgage regulations.
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Deep understanding of agency guidelines (including Fannie Mae, Freddie Mac, FHA, VA, and USDA) along with correspondent lending requirements.
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Demonstrated expertise in loan purchasing, delivery, and pre-fund and post-closing procedures.
EXPERIENCE REQUIRED
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Minimum of 7-10 years of experience in mortgage operations, with at least 3-5 years in a management role.
HARD/TECHNICAL SKILLS/ABILITIES
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Proficiency in mortgage software and loan origination systems.
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Strong analytical skills and ability to utilize data analytics for decision-making.
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Excellent communication and interpersonal skills.
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Ability to develop and implement operational strategies and process improvements.
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Knowledge of risk management and compliance auditing.
WORKING CONDITIONS
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Standard office conditions.
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Low to moderate noise.
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Limited lifting up to 10 lbs.
This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
