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Senior Property Manager

Fernwood Property Management
Chicago, IL

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Job Details

Full-time
$125,000 a year
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Managing property management teams
Property management tools
Property supervision
Expense management
Managing property portfolios
Driver's License
Managing real estate teams
Financial report interpretation
Property leases
Property management company experience
Managing property management budgets
General management

Full Job Description

Senior Property Manager

Fernwood Communities | Bronzeville, Chicago, Illinois
Salary: $125,000 annually

Lead Operations. Build High-Performing Teams. Strengthen Communities.

Fernwood Communities is seeking an experienced Senior Property Manager to oversee the daily operations of a multifamily portfolio in Chicago's historic Bronzeville neighborhood. This leadership role is responsible for ensuring operational excellence, developing high-performing teams, enhancing the resident experience, and maintaining the overall performance of the assigned communities.

The Senior Property Manager serves as a key operational leader, partnering with executive leadership and cross-functional departments to ensure properties operate efficiently while delivering exceptional service to residents.

Key Responsibilities

Operational Leadership

Oversee the day-to-day operations of an assigned multifamily portfolio.
Provide leadership and support to Property Managers, Assistant Property Managers, Leasing Professionals, Resident Services teams, and Maintenance leadership.
Ensure company policies, procedures, and service standards are consistently followed across all communities.
Conduct routine property inspections and operational reviews to identify opportunities for improvement.
Develop and implement operational strategies that improve efficiency and resident satisfaction.

Leasing & Resident Experience

Drive occupancy, leasing, renewal, and resident retention initiatives.
Monitor leasing performance and resident satisfaction metrics.
Partner with onsite teams to resolve escalated resident concerns in a timely and professional manner.
Promote a culture focused on exceptional customer service and resident engagement.

Financial Oversight

Monitor property operating expenses, collections, delinquency, and overall financial performance.
Review financial reports and operational metrics to identify trends and opportunities for improvement.
Assist in developing annual operating budgets and forecasts.
Ensure expense controls and purchasing procedures are followed.

Maintenance & Property Standards

Partner with maintenance leadership to ensure communities remain safe, clean, and well maintained.
Monitor work order completion, preventive maintenance programs, apartment turns, and vendor performance.
Coordinate capital improvement projects and property enhancements as needed.
Ensure all properties meet company quality standards and applicable regulatory requirements.

Leadership & Team Development

Recruit, coach, mentor, and develop onsite leadership teams.
Conduct performance evaluations and provide ongoing coaching and feedback.
Partner with Recruiting & Development on hiring, onboarding, and leadership development initiatives.
Build a positive, accountable, and collaborative work environment.

Compliance

Ensure compliance with Fair Housing laws and all applicable federal, state, and local regulations.
Maintain accurate operational, leasing, and compliance records.
Support company risk management initiatives and operational best practices.

Qualifications

Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred.
Five or more years of progressive multifamily property management experience.
Minimum of two years leading multiple communities or large multifamily assets.
Demonstrated experience supervising onsite management and maintenance teams.
Strong understanding of leasing operations, resident relations, maintenance coordination, and property operations.
Experience reviewing financial reports and managing operating expenses.
Proficiency with Yardi or comparable property management software.
Excellent leadership, organizational, communication, and problem-solving skills.
Valid driver's license with the ability to travel between assigned communities.

Preferred Qualifications

Certified Apartment Manager (CAM), Accredited Residential Manager (ARM), Certified Property Manager (CPM), or similar industry designation.
Experience leading operational improvement initiatives.
Experience with resident communication platforms such as EliseAI.

Compensation & Benefits

Salary: $125,000 annually

Eligible employees enjoy a competitive benefits package, including:

Medical, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Professional development and leadership training
Employee assistance and wellness programs

Why Fernwood Communities?

At Fernwood Communities, we believe great communities begin with exceptional leadership. We are committed to developing talented professionals who are passionate about operational excellence, resident satisfaction, and building strong teams. If you're ready to make a meaningful impact while advancing your career with a growing organization, we encourage you to apply.

Equal Employment Opportunity

Fernwood Communities is an Equal Opportunity Employer and is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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Senior Property Manager

Lead Operations. Build High-Performing Teams. Strengthen Communities.

Key Responsibilities

Operational Leadership

Leasing & Resident Experience

Financial Oversight

Maintenance & Property Standards

Leadership & Team Development

Compliance

Qualifications

Preferred Qualifications

Compensation & Benefits

Why Fernwood Communities?

Equal Employment Opportunity