Top 22 Customer service lead Jobs in Wilder Ky

Lead Retail Customer Service Associate
FedEx Office —Crescent Springs, KY
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
14d
Customer Solutions Lead
Perfetti Van Melle —Erlanger, KY
- Mid-level
- Travel
- Leadership
- Health savings account
- AD&D insurance
Client Service Lead - Weekend Day Shift
Crane Worldwide Logistics LLC —Walton, KY
- Day shift
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
11d
Client Service Lead
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
11d
Client Service Lead - Second Shift
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
11d
Client Service Lead - Third Shift
Crane Worldwide Logistics LLC —Walton, KY
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
11d
Customer Service Lead - Part-Time
Burlington —Florence, KY
- $14.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
23h
Client Service Lead - Weekend Night Shift
Crane Worldwide Logistics LLC —Walton, KY
- Night shift
- Mid-level
- Office
- 3 years
- Wellness program
- Health insurance
11d
Customer Experience Lead
Cincinnati Children's Hospital —Cincinnati, OH
- $19.48 - $22.25 an hour
- Full-time
- Mid-level
- Supervising experience
- Children
Critical Situation Leader
CDK Global —Norwood, OH
- $65,500 - $75,000 a year
- Weekends as needed
- Remote
- Dealership
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Lead Front Desk Receptionist
OHC —Cincinnati, OH
- Mid-level
- 3 years
- High school diploma or GED
Retail Customer Service Lead
PetSmart —Cincinnati, OH
- $13.65 - $19.15 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Guest Service Supervisor/Team Lead 15hr - Cincinnati Mason OH
Altitude Trampoline Park —Cincinnati, OH
- Part-time
- Mid-level
- Recruiting
- Organizational skills
Quick Apply
Team Lead – Call Center
Creya Staffing Services OPV PVT LTD —Cincinnati, OH
- $18 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
8d
Lead Guest Services Team Member
Pilot Company —Walton, KY
- Full-time
- Mid-level
- Team management
- Conflict management
- Health insurance
- Dental insurance
Client Leader | Industrial Design
BHDP Architecture —Cincinnati, OH
- Full-time
- Management
- Customer service
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Account Manager Team Leader (Aerospace / Manufacturing)
Barnes Group Inc. —West Chester, OH
- Conflict management
- Data entry
- Senior level
Quick Apply
Guest Service Lead
The Fresh Market —West Chester, OH
- $15.00 - $16.27 an hour
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance
Guest Service Lead
The Fresh Market Inc —West Chester, OH
- $15.00 - $16.27 an hour
- Weekends as needed
- Bilingual
- Merchandising
- Mid-level
- Store discount
- Disability insurance

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Tiffany & Bosco, PA —Fort Wright, KY
Also, handling outside calls when needed. Strong analysis and judgment skills. Ensuring all client sites are well maintained and up to date.
From $19 an hour
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Customer Service Administrator
SET - SETCO Sales Company —Hebron, KY
Field calls for status updates and general status and/or repair inquiries from sales and end users. Verifying all technical data is included with the incoming…
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Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
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Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. This role will monitor staff performance and ensure customers' satisfaction.
$22 - $25 an hour

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Lead Retail Customer Service Associate

FedEx Office -
Crescent Springs, KY

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

POSITION SUMMARY:

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Manages production flow to ensure all production orders are done right and on time
Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
Sets up complex orders and performs multiple tasks at the same time
Responsible for ensuring quality during and after production process
Ensures communication among shifts
Coordinates pick-up and delivery of customer orders
May provide leadership to team members on an assigned shift
Assists in the training of store team members
Collates, sorts and organizes customer orders
Operates the Point of Sale terminal (POS), handles financial transactions and makes change
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
Follows instructions of supervisors and assists other team members in performing store functions
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
Secondary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent education
2+ years of specialized experience
Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

Know Your Rights
Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

For more information, click here.

Apply Now

Refine Your Search

customer service lead jobs in wilder ky

Lead Retail Customer Service Associate

Customer Solutions Lead

Client Service Lead - Weekend Day Shift

Client Service Lead

Client Service Lead - Second Shift

Client Service Lead - Third Shift

Customer Service Lead - Part-Time

Client Service Lead - Weekend Night Shift

Customer Experience Lead

Critical Situation Leader

Lead Front Desk Receptionist

Retail Customer Service Lead

Guest Service Supervisor/Team Lead 15hr - Cincinnati Mason OH

Team Lead – Call Center

Lead Guest Services Team Member

Client Leader | Industrial Design

Account Manager Team Leader (Aerospace / Manufacturing)

Guest Service Lead

Guest Service Lead

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