HomeWell Care Services of Lake County & The Villages is seeking a dedicated and high-integrity Home Care Scheduling Coordinator to join our expanding team. The ideal candidate will possess scheduling experience, excellent interpersonal skills, patience, and strong critical thinking abilities.
Responsibilities include managing schedule and shift planning with a sense of urgency, providing exceptional customer service, and demonstrating a thorough understanding of the Home Care industry. If you are passionate about coordinating care and supporting our team in delivering top-quality services, we encourage you to apply and become a vital part of our mission to improve lives.
RESPONSIBILITIES
Core responsibilities will be tied to staff coordination and management, training, and ensuring the utmost service is delivered to clients daily. This includes:
- Schedule caregivers for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
- Ensuring sufficient staff availability at all times
- Encouraging effective relationships among staff to build and maintain a cohesive, well-performing team and ensure high levels of employee satisfaction.
- Be a focal point of communication with caregivers and clients.
- Match the right caregivers to the right clients.
- Be responsible for the well-being of both the clients and the caregivers.
- Keep caregivers’ schedules full while fulfilling the requirements of client care plans.
- Assist with HR functions such as hiring/recruiting and orientation.
- Use a web-based scheduling application as the basis for all schedules.
- Keep a “hot list” of all staff that can be placed immediately or used as a backup for all call-off situations.
- Fill open shifts and secure coverage for call-offs or changes in clients’ needs.
- Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
Candidates should have a positive, outgoing demeanor and be able to motivate a diverse variety of caregivers. Ideal applicants will also be able to troubleshoot and multitask effectively and will have a strong desire to work in a team environment.
Work Schedule:
** This position is an in-office position - it is not a remote position. **
Monday-Friday 8:30AM-5:00PM, Full-Time, 40 hours per week.
In addition, on a rotating schedule, you will participate in the after-hours on-call phone coverage to ensure client care coverage.
Minimum Qualifications:
- Strong problem-solving skills
- A “people-person” who’s able to remain pleasant and considerate under stress.
- Meticulous attention to detail- excellent written and verbal communication skills.
- Willingness to learn quickly and continually.
- Prior experience scheduling in a private duty home care is preferred.
- Prior experience as an in-home caregiver is a major plus.
- ClearCare/Wellsky knowledge is a plus.
- Must be a good person and someone we want to hang out with (seriously).
- comfortable utilizing various technologies and computer programs.
- Proficient with computer use and software applications.
- Multi-tasker and customer service-oriented
HHA License # 299994499.
