SUMMARY:
Job Options, Inc. is seeking an experienced, responsible, and highly motivated Quality Control Manager for an opening at Ft Eustis. This position requires a detail-oriented professional with strong leadership, organizational, and communication skills, as well as advanced computer proficiency. Candidates must successfully pass an extensive background investigation. Qualified applicants with disabilities are encouraged to apply.
This is a hands-on position responsible for monitoring contract performance and ensuring compliance with all contractual requirements. The Quality Control Manager will conduct and oversee inspections, issue inspection findings, verify that corrective actions are completed, and provide accurate reports to the Assistant Division Manager. The position is also responsible for maintaining quality records, tracking deficiencies, monitoring corrective actions, and ensuring documentation is complete and up to date. The Quality Control Manager will work closely with the Quality Assurance Department and the Project Manager to identify opportunities for continuous improvement, support compliance initiatives, and maintain high-quality standards throughout contract operations.
ESSENTIAL FUNCTIONS:
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Responsible for auditing and conducting Quality Control Inspections at applicable worksites using Smart Facility Software to ensure that contractual obligations are met and Company standards are maintained.
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Maintains required tracking records/databases, including all quality issues and/or deficiencies. Meets with the Management team weekly to discuss and decide on corrective action.
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Responsible for ensuring that corrective action is implemented and that positive results are achieved.
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Responsible for receiving non-compliant reports/complaints from the Customer and providing a summary of the corrective action taken to the Management Team for review and comment.
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Responsible for communicating changes/information regarding Smart Facility Software and/or procedures thru training and/or distributing informational materials. May be asked to provide observations on the effectiveness of current processes.
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Maintains effective and open communication with Management Team Members to ensure compliance to Company standards and Contractual obligations.
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Maintains up to date / working knowledge of Smart Facility Software, Company standards and contractual requirements.
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Responsible for identifying deficiencies. Records and prepares written report of any deficiencies and submits to Management Team weekly. Ensures that appropriate corrective action, required by the Management Team, is implemented in a timely manner.
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Prepares daily Fault Reports based on previous day's inspections. Disseminates Fault Reports to appropriate Supervisors/Team Leaders. Ensures that Fault Reports are addressed/corrected and returned in a timely manner.
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Prepares monthly Quality Control Reports for the government per contract requirements.
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Responsible for maintaining tablets. Ensures that tablets are functional and the Operating System and apps are updated regularly.
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Responsible for syncing tablets daily for inspectors.
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Ensure all operations align with CIMS standards by maintaining documentation, supporting audits, and monitoring performance to uphold quality, safety, and service consistency.
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Conduct, monitor, document, and analyze ATP testing activities to verify cleaning effectiveness, ensure compliance with quality standards, and support corrective action and continuous improvement initiatives.
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All other related duties as assigned.
MINIMUM EDUCATION REQUIRED: High school diploma and 1-2 years related experience and/or training; or equivalent combination of education and experience in relative field.
MINIMUM EXPERIENCE REQUIRED: Previous experience in hospital cleaning. At least 3 years of experience in preparing and enforcing Quality Management System programs on contracts greater than $1M/year. Demonstrated ability to work effectively in a diverse workforce. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, in English. Experience using inspection management or quality management software platforms (such as Otuvy, ESCT, CleanTelligent, or similar inspection applications).
SKILLS REQUIRED: Must possess exceptional communication skills, including written and verbal, to ensure the effective delivery of information. Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers and the general public. Advanced knowledge of MS software, including PowerPoint, Excel, Word, and Outlook and Apple iPads, including the use of mobile applications. Intermediate knowledge of how to use, maintain, and troubleshoot tablets/iPads. Ability to use judgment and problem-solving skills to make decisions and recommendations that assist the Company in meeting its mission. Ability to communicate with tact and diplomacy, both orally and in writing, using proper spelling, grammar, and punctuation with all levels of personnel. Ability to pay close attention to detail, ensuring strict accuracy in work. Ability to efficiently manage time and workload, which includes planning, prioritizing, organizing, and following through on a variety of tasks, assignments, projects, and reports and meet deadlines. Ability to fluently read, write and speak English.
BACKGROUND INVESTIGATION: Employment in this position is contingent upon the successful completion of a background investigation. This includes a company-conducted background check, as well as any required national or state criminal background checks, fingerprinting, and verification of legal authorization to work in the United States. Employees must meet and maintain all background investigation requirements as outlined by Company policy and applicable contractual or regulatory standards.
SUPERVISORY: Supports Quality Control, Inspectors. Carries out supported responsibilities in accordance with the organization's Quality Management System. Responsibilities include training inspectors on the electronic system, planning, and assigning inspections.
ESSENTIAL PHYSICAL TASKS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and sit and may occasionally be required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus and manual dexterity sufficient to prepare computer reports describing incidents, steps that need to be taken or that were taken to address/resolve incidents and provide detailed reports to Supervisors.
ESSENTIAL PHYSICAL TASKS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and sit and may occasionally be required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus and manual dexterity sufficient to prepare computer reports describing incidents, steps that need to be taken or that were taken to address/resolve incidents and provide detailed reports to Supervisors.
Equal Employment Opportunity & Accommodation Rights We provide equal employment opportunities to all applicants. Discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or sexual orientation is prohibited. Applicants with disabilities may request reasonable accommodations during any stage of the hiring process.
Know Your Rights as an Applicant Federal and state laws protect applicants from discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, gender identity, sexual orientation, or veteran status. You also have the right to request reasonable accommodations during the hiring process. Retaliation for exercising these rights is prohibited.
Job Options Inc. is an active nonprofit organization of the AbilityOne Program https://www.abilityone.gov/ that is one of the largest sources of employment in the United States for people who have significant disabilities. More than 440 nonprofit organizations employ these individuals and provide quality products and services to the Federal Governments. The U.S. AbilityOne Commission, an independent Federal Agency, administers the program with assistance from National Industries for the Blind https://nib.org/ and Source America https://www.sourceamerica.org/
