Top 2 Holiday inn express Jobs in Williamsburg, Va

Guest Service Agent
Holiday Inn Express —Williamsburg, VA
- $15.00 - $16.50 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Paid time off
- Employee discount
Quick Apply
14d
Operations Manager / Assistant General Manager
Mahant Hospitality - Holiday Inn Express & Suites —Williamsburg, VA
- $17 - $22 an hour
- Weekends as needed
- Sales
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d

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Guest Service Agent

Holiday Inn Express
Williamsburg, VA

Quick Apply

Job Details

Part-time
$15.00 - $16.50 an hour
14 days ago

Benefits

Paid time off
Employee discount

Qualifications

Bilingual
Teamwork
Resort experience
Multilingual
Multi-line phone systems

Full Job Description

Overview 6-2pm and 2pm-10pm
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the first point of contact, delivering exceptional customer service while managing guest inquiries, reservations, and check-ins with professionalism and warmth. Your energy and multitasking skills will help ensure every guest feels welcomed, valued, and cared for from the moment they arrive until their departure. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant resort environment.

Shift- our shifts are 6am-2pm , 2pm-10pm and night audit 10pm-6am must be available for all three shifts

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
Manage multi-line phone systems to handle reservations, inquiries, and guest requests with excellent phone etiquette
Provide comprehensive guest services, including answering questions about hotel amenities and local attractions
Maintain accurate records of guest information, reservations, and billing details while ensuring data confidentiality
Coordinate with housekeeping and maintenance teams to address guest needs promptly and effectively
Handle guest complaints or concerns with professionalism, aiming to resolve issues swiftly and satisfactorily
Support night audit procedures by reconciling accounts and preparing reports to ensure financial accuracy

Experience

Previous experience in hotel management or front desk operations is preferred but not required; we value enthusiasm and a customer-first attitude
Multilingual abilities or bilingual skills are highly desirable to serve our diverse guest population effectively
Strong knowledge of hospitality management principles, including guest relations and hotel operations
Experience with multi-line phone systems and hotel management software is a plus
Excellent communication skills, both verbal and written, with a focus on courteous service delivery
Ability to work flexible hours, including nights, weekends, and holidays in a fast-paced environment
Familiarity with resort settings or large-scale hospitality environments enhances your ability to excel in this role

Embark on a rewarding journey in hospitality where your proactive approach and passion for service will make every guest’s stay unforgettable. We’re committed to supporting your growth in the industry while providing an engaging work environment that celebrates teamwork and excellence.

Pay: $15.00 - $16.50 per hour

Benefits:

Employee discount
Paid time off

Work Location: In person

Quick Apply

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holiday inn express jobs in williamsburg, va

Guest Service Agent

Operations Manager / Assistant General Manager

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