Top 1 Hotel operations manager Jobs in Williamsburg, Va

Front Desk Operations Supervisor
Marriott's Manor Club at Ford's Colony —Williamsburg, VA
- $20.10 an hour
- Weekends as needed
- Mid-level
- Hotel
- Free parking
- Health insurance
6d

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Front Office Manager
DoubleTree by Hilton Williamsburg —Williamsburg, VA
They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations…
$55,000 - $60,000 a year
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2d
Front Desk Attendant - Williamsburg Lodge
Colonial Williamsburg Foundation —Williamsburg, VA
The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and…
$20.17 an hour
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Operations Manager
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Direct and coordinate activities of the front desk, housekeeping, reservations, guest services, security, and maintenance departments.
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Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
From $20 an hour
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1d

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Front Desk Operations Supervisor

Marriott's Manor Club at Ford's Colony -
Williamsburg, VA

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Job Details

Full-time
$20.10 an hour
6 days ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Employee discount
Gym membership
Credit union membership

Qualifications

Employee relationship building

Full Job Description

Hourly Rate: $20.10

Regular Full-time Position

Shift:1st/2nd: Must be available weekends and holidays

Hourly Wage: $20.10

Where great benefits lead to a life fulfilled:

Competitive pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities

Site Specific Perks:

Complimentary work shoes provided 2x per year

Complimentary soft drinks

Associate of the month program

Quarterly team outings

On Site Free Parking

Monthly cell phone discounts

Fitness center discounts

Meal subscription plan discounts

Front Desk Operations Supervisor

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CORE WORK ACTIVITIES

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Front Desk Operations Supervisor

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