Top 2 It help desk manager Jobs in Williamsburg, Va

Help Desk Manager
Riverside Hospital Services —Newport News, VA
- $96,400 - $132,550 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
11d
Information Technology (IT) Specialist/Site Manager
K2 Group, Inc. —Langley AFB, VA
- Mid-level
- Windows
- Team management
- Profit sharing
- Paid holidays

More jobs to discover

Find similar jobs that you might be interested in.

Information Technology (IT) Specialist/Site Manager
K2 Group, Inc. —Langley AFB, VA
Trace, replace or install fiber as well as replace hardware to solve issues at the workstation. Must have active TS/SCI. CompTIA Sec+ and Linux + (preferred).
Application Manager- EHR IT
VCU Health System —Richmond, VA
Experience PREFERRED: Ten (10) years’ experience in relevant IT field and five years of leadership experience. Hybrid role with required on‑site work.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician
Equitas Health, Inc. —Columbus, OH
Provide first level technical troubleshooting skills to resolve general internal Equitas Health system support issues via telephone, chat, remote communication…
$49,000 - $58,800 a year
Quick Apply
1d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk manager in williamsburg, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk manager jobs near williamsburg, va

Medical Records Specialist jobs in Seattle, WA

Information Technology Specialist jobs in Panama City, FL

Information Technology jobs in Moorhead, MN

Information Technology Specialist jobs in Buffalo, NY

Information Technology Specialist jobs in Fort Myers, FL

Information Technology Specialist jobs in Anchorage, AK

Helpdesk Manager jobs in Reston, VA

Helpdesk Manager jobs in Michigan

Program Manager Non Profit jobs in Portland, OR

Program Manager Healthcare jobs in Chicago, IL

Entry Level Helpdesk jobs in Washington, DC

Hotel Manager jobs in Atlanta, GA

Helpdesk Manager jobs in Richland County, SC

Helpdesk Manager jobs in Greensboro, NC

Help Desk Manager

Riverside Hospital Services -
Newport News, VA

Quick Apply

Job Details

Full-time
$96,400 - $132,550 a year
11 days ago

Qualifications

Bachelor's degree
IT experience within healthcare
Help desk systems

Full Job Description

Newport News, Virginia

Hiring Range

$96,400.00 - $132,550.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide direct support to Riverside Health System (RHS) end users. The Help Desk Manager is responsible for ensuring excellent IT support to end users through direct support as well as managing a Help Desk team and for maintaining and overseeing IT inventory and products by receiving, storing, and delivering items. This position provides technical support and guidance for key Supply Chain activities and initiatives supporting receiving, warehouse, logistics and inventory management for the RIS Storeroom. The manager performs a wide range of duties necessary to communicate and coordinate metrics for inventory control/management, procurement, and value analysis.

What you will do

Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform management functions to include hiring, orientation, performance evaluation, communicating department and company goals, etc.
Ensure that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and provide standard reports and statistics on a regular basis to business leaders regarding help desk performance as well as trends in issues that need to be addressed. Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles.
Ensure daily inventory operations are carried out efficiently and IT assets are accurately accounted for and issued to end users in an efficient and timely manner.
Actively participate in Process Innovation activities and projects. Serve as an IS representative on the RHS Value Analysis Team.
Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center.

Qualifications

Education

Bachelors Degree, Related Field of Study (i.e. Computer Science, Information Systems, Information Technology) (Required)

Experience

5-6 years Recent relevant experience (i.e. Help desk, PC Tech, healthcare information systems) (Required)
2 years Supervisory experience (Preferred)

Skills and Abilities

Customer service oriented
High adaptability
Effective communication skills

Licenses and Certifications

HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

Quick Apply

Refine Your Search

it help desk manager jobs in williamsburg, va

Help Desk Manager

Information Technology (IT) Specialist/Site Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk manager in williamsburg, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected