Top 1265 Service operations manager Jobs in Williamsburg, Va

Service Operations Manager
Cox-Powell Corporation —Williamsburg, VA
- $70,000 - $120,000 a year
- Ability to walk for extended periods
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
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Staff Pharmacist Full Time
CVS Health —Williamsburg, VA
- $60 - $76 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
14d
Lead Maintenance Technician
The Laramar Group LLC —Williamsburg, VA
- $26 - $28 an hour
- Overtime
- Background check
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
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Designated Duty Engineer
U.S. Facilities, Inc —Surry, VA
- $45.67 - $50.00 an hour
- Full-time
- 18 years or older
- Schematics
- 5 years
- Paid holidays
- 401(k)
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Utility Technician
United Site Services —Barhamsville, VA
- $22.80 - $31.92 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Specialty Shop Manager
Mobjack Coffee Roasters and Petite Cafe —Yorktown, VA
- $25 - $28 an hour
- 8 hour shift
- Background check
- Management
- Sales
- Employee discount
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Sous Chef - Full Time
WindsorMeade Williamsburg —Williamsburg, VA
- $22 - $27 an hour
- English
- Residential
- Ability to lift 50 pounds
- Free parking
- 403(b) matching
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Director of Commercial Construction Operations
David Nice Builders —Williamsburg, VA
- $130,000 - $170,000 a year
- Full-time
- 11+ years
- Office
- Master's degree
- Relocation assistance
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RN / Registered Nurse Case Manager - Hospice
At Home Care Hospice —Williamsburg, VA
- $39 - $40 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Health insurance
Equipment Operator II
U.S. Facilities, Inc —Williamsburg, VA
- $18 - $20 an hour
- Overtime
- CDL B
- 18 years or older
- Pass drug screening
- Paid holidays
- 401(k)
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Area Construction Engineer
Virginia Department of Transportation —Williamsburg, VA
- Full-time
- Construction site
- Customer service
- Research
Neighborhood Sales Manager
Stanley Martin Homes, LLC —Newport News, VA
- $25,000 a year
- 8 hour shift
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
14d
Tier 2 Network Manager
General Dynamics Information Technology —Langley AFB, VA
- $73,965 - $86,250 a year
- 5 years
- Travel
- Senior level
- Paid holidays
- 401(k) matching
Accounting Manager Electronic Services Credit Union
The League of Credit Unions & Affiliates —West Point, VA
- $60,000 - $80,000 a year
- Online Application
- CPA
- Mid-level
- Office
- Disability insurance
- Health insurance
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Field Engineer
Thalle Construction Company —Virginia
- Construction site
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Paving Construction Project Manager
Branscome —Williamsburg, VA
- Online Application
- Clean driving record
- Construction site
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Equipment Repair Technician
U.S. Facilities, Inc —Williamsburg, VA
- $24 - $36 an hour
- Overtime
- CDL B
- ASE Certification
- 18 years or older
- Paid holidays
- 401(k)
Quick Apply
Fleet Mechanic
LifeCare Medical Transports —Newport News, VA
- ASE Certification
- Clean driving record
- Mechanic experience
Line Cook
Against The Grain Hospitality Group —Williamsburg, VA
- $15 - $17 an hour
- Part-time
- Cooking
- In-person
- Entry level
- Paid training
- Employee discount
Quick Apply
Marine Assistant Engineer
U.S. Facilities, Inc —Surry, VA
- $45.00 - $52.88 an hour
- Full-time
- 18 years or older
- Schematics
- 5 years
- Paid holidays
- 401(k)
Quick Apply

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Service Operations Manager

Cox-Powell Corporation
Williamsburg, VA

Quick Apply

Job Details

$70,000 - $120,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Project team coordination
Mechanical blueprint interpretation
Customer communication
Staff supervision
Customer relationship building
Outdoor work experience
Field service
Team leadership
Staff scheduling
ERP systems
In-person customer service
Operations coordination planning
Electrical schematic reading and interpretation
Team scheduling
Client relationship development
Company vehicle operation
Invoice processing
Mechanical drawings
Driver's License
Electrical systems
Customer relationship management
Invoice reconciliation
HVAC system repair
Dispatch software communication
Safety equipment
Maintenance management
Productivity software
Personal Protective Equipment (PPE)
Managing business operations budgets
Profit and loss analysis

Full Job Description

Service Operations Manager (Commercial HVAC/R & Mechanical Services)

Location: Southeast Virginia Territory, Headquartered in Williamsburg, VA

*Local candidates only at this time. Must have 3 Years Commercial HVAC Experience*

Competitive Starting Salary
$85,000-120,000 plus Incentive program

Full Benefits Package including Medical, Dental, Vision, Life Insurance and 401k with match

Company: Cox-Powell Corporation

About Us

Cox-Powell Corporation is a well-established commercial HVAC/R, mechanical, and electrical contractor proudly serving Southeast Virginia since 1946. We are known for our technical expertise, strong customer relationships, and commitment to safety, quality, and operational excellence.

Position Description

The Service Operations Manager is responsible for fulfilling all service commitments for Cox-Powell Corporation. This role ensures contractual obligations are met, field costs are effectively controlled, and quality standards remain high. Additional responsibilities may be assigned as business needs evolve.

The position oversees service operations, technical manpower scheduling, customer satisfaction, and field productivity to achieve company gross profit objectives across assigned market areas.

Essential Functions & Responsibilities

Maintenance Agreements

Oversee performance and compliance of all maintenance agreements.
Ensure customer satisfaction and manage issue resolution.
Recommend renewals and identify upsell/extra opportunities.
Review labor and cost data to support accurate tasking.
Achieve planned gross profit targets.

Sales Support

Support planned service sales volume.
Quote HVAC repairs promptly.
Generate leads and maintain route call activity.

Field Staff Management

Plan labor loading and evaluate technician performance.
Support recruitment, interviewing, and merit recommendations.
Provide technical guidance, training, and coaching.
Ensure professional customer service and field representation.

Service Operations & Financials

Review service invoices before billing.
Coordinate with Sales on contract or project opportunities.
Complete required customer reports.
Manage service projects per company policies and procedures.
Control field costs to meet gross profit goals.

Purchasing, Inventory & Tools

Manage tool inventory and equipment assignments.
Review and approve vendor invoices (PINPOINT).
Assist with part orders and ETA coordination.
Review all field tickets for accuracy.

Dispatching

Provide oversight and direction to dispatchers to optimize scheduling.

Fleet Management

Oversee vehicle assignments, maintenance, and repair schedules.
Support fleet budgeting.

Planning & Forecasting

Support operational planning and forecasting activities.

Customer Relations

Maintain strong relationships with key customers.
Address concerns promptly and conduct regular site visits.
Ensure long‑term customer satisfaction and retention.

Required Knowledge, Skills & Abilities (KSAs)

Technical Knowledge

Working knowledge of HVAC mechanical systems, electrical systems, and automated controls.
Ability to read and interpret drawings, schematics, and equipment documentation.
Ability to identify repair, replacement, and improvement opportunities.

Management & Operational Skills

Strong leadership skills with experience managing field technicians.
Effective scheduling, dispatching, and workload balancing.
Ability to manage budgets, field costs, and gross profit performance.
Skilled in project coordination and service operations oversight.

Customer Service & Communication

Excellent customer relationship management skills.
Strong verbal and written communication abilities.
Ability to resolve conflicts and navigate complex customer issues.

Administrative & Organizational Skills

Strong time management and prioritization.
Ability to review invoices, tickets, and financial data with accuracy.
Demonstrated proficiency with service management systems and Microsoft Office.

Physical Abilities

Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to drive company or personal vehicle to customer locations and job sites.
Ability to occasionally lift, carry, or move objects weighing up to 70 pounds.
Ability to climb stairs, ladders, or access mechanical spaces as required during site visits.
Ability to work in varying environmental conditions, including offices, mechanical rooms, rooftops, and outdoor job sites.
Ability to use standard office equipment and wear required personal protective equipment (PPE) when visiting job sites.

Required Qualifications

5+ years of experience in HVAC service operations or related mechanical service field.
2+ years of supervisory or management experience.
Strong understanding of commercial HVAC systems and service operations.
Valid driver’s license.

Preferred Qualifications

HVAC Master or Journeyman license.
Experience with service management, dispatch, or ERP systems (e.g., PINPOINT).
Experience managing P&L, budgets, or gross profit performance.
Certifications in project management, leadership, or technical HVAC disciplines.

Core Competencies

Leadership & Team Development
Customer Focus
Problem-Solving & Decision-Making
Financial Acumen
Technical Aptitude
Communication & Interpersonal Skills
Process Improvement
Accountability & Follow-Through

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Quick Apply

Refine Your Search

service operations manager jobs in williamsburg, va

Service Operations Manager

Staff Pharmacist Full Time

Lead Maintenance Technician

Designated Duty Engineer

Utility Technician

Specialty Shop Manager

Sous Chef - Full Time

Director of Commercial Construction Operations

RN / Registered Nurse Case Manager - Hospice

Equipment Operator II

Area Construction Engineer

Neighborhood Sales Manager

Tier 2 Network Manager

Accounting Manager Electronic Services Credit Union

Field Engineer

Paving Construction Project Manager

Equipment Repair Technician

Fleet Mechanic

Line Cook

Marine Assistant Engineer

I want to receive the latest job alert for service operations manager in williamsburg, va

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