Job purpose
To lead and manage the quality control processes for all inbound and outbound goods, with a specific focus on returned merchandise from customers and supplier quality assurance. This role ensures product integrity, compliance with quality standards, and continuous improvement across the supply chain. The Quality Control Manager is responsible for minimizing defects, reducing return rates, and maintaining strong relationships with internal teams and external suppliers to support overall business excellence.
Duties and responsibilities
Oversee and execute the inspection and disposition process for all customer-returned goods (Reverse Logistics), ensuring prompt and accurate assessment, documentation, and coordination for repair, salvage, or scrap.
Conduct regular quality audits and checks on incoming goods from suppliers to ensure they meet established product specifications, purchase order requirements, and company quality standards.
Develop, implement, and maintain effective Quality Control (QC) procedures, standards, and checklists for inspecting raw materials, finished products, and packaging.
Analyze quality data, returned merchandise reports, and supplier audit findings to identify recurring issues, root causes, and trends. Prepare detailed reports summarizing quality metrics, non-conformances, and corrective actions.
Collaborate with Procurement, Inventory Control, and Warehouse teams to communicate quality standards, address discrepancies, and implement corrective and preventive actions (CAPA) with internal and external partners (suppliers/vendors).
Maintain accurate records of all quality checks, inspection results, non-conformance reports, and supplier performance metrics within the relevant Quality Management or Warehouse Management System.
Manage the disposition of rejected or non-conforming materials, coordinating with necessary departments for appropriate quarantine, return to supplier, or rework.
Support maintaining a safe working environment and focuses on safe work habits, ensuring QC activities comply with safety protocols.
Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities in quality management and regulatory compliance.
Demonstrates a commitment to C&F Enterprises, Inc. core values.
The position responsibilities outlined above are in no way to be construed as all encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Skills
- Demonstrated experience in Quality Assurance/Control (QA/QC), returns management, and root cause analysis.
- High proficiency in Microsoft Excel for data analysis and reporting.
- Exceptional attention to detail and ability to perform precise physical and clerical computations/inspections.
- Excellent oral and written communication skills for reporting findings and corresponding with suppliers and internal customers.
- Impeccable time-management, organizational, and follow-through skills.
- Ability to read and interpret technical specifications, standards, and purchase orders.
- Ability to work both independently and in a group setting.
Competencies
- Problem Analysis & Root Cause Determination
- Quality and Compliance Focus
- Team Player & Cross-Functional Collaboration
- Maintain stable performance under pressure
- Takes Initiative & Drives Process Improvement
- Time Management & Sense of Urgency
- Customer (Internal & External) Relationships
Qualifications
A high school diploma or equivalent experience; a bachelor’s degree in Quality Management, Supply Chain, or a related field is preferred.
5 years or more years in Quality Control, Quality Assurance, or Supply Chain Management, specifically involving supplier quality or returns processing.
Strong computer and data entry skills, required, preferably with experience in Quality Management Systems (QMS) or Enterprise Resource Planning (ERP) software.
Must have excellent customer service skills, both written and verbal, for professional supplier correspondence.
Must be strongly proficient in Microsoft Windows and Excel for data manipulation and reporting.
Certification such as ASQ Certified Quality Inspector (CQI) or Certified Quality Auditor (CQA) is highly desirable.
Must have the ability to learn new software programs.
Must have the ability to produce significant volume and work independently.
Physical requirements
Sitting, Standing and Walking
Lifting: Raising or lowering an object from one level to another (includes upward pulling)
Carrying, Pushing, Pulling boxes and sample orders up to 75 lbs.
The successful candidate must be able to pass a pre-employment background check and drug screening.
All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future.
C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact [email protected].
*No Recruiters/Agencies Please*
**No Relocation assistance provided**
