Top 64 Member service representative Jobs in Williamstown, Ma

Branch Specialist
Greylock Federal Credit Union —Williamstown, MA
- $20.00 - $23.51 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
PT Customer Service Representative
Planet Fitness —North Adams, MA
- From $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Sanitation
- Paid time off
- Employee assistance program
Quick Apply
3d
Member Service Representative 1 (Credit Union Teller)
Heritage Family Credit Union —Bennington, VT
- $22 an hour
- 8 hour shift
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Call Center Representative
Beacon Bank —Pittsfield, MA
- $20.00 - $28.90 an hour
- Research
- High school diploma or GED
- Mentoring
Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full
First Technology Federal Credit Union —Massachusetts
- $21.50 an hour
- Email
- Bilingual
- Microsoft Word
- High school diploma or GED
- Paid holidays
- Health insurance
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Teller Representative
Greylock Federal Credit Union —Pittsfield, MA
- $20 - $22 an hour
- Full-time
- Bilingual
- Inventory control
- Office
- Profit sharing
- Health savings account
Quick Apply
Clinical Support Representative
Berkshire Health Systems —Pittsfield, MA
- $18.95 an hour
- 8 hour shift
- English
- Windows
- Administrative experience
Field Insurance Agent I
AAA Northeast —Pittsfield, MA
- $24.75 - $30.00 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
5d
Claims Audit Specialist_Quality Assurance
Versant Health —Troy, NY
- $25 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
22h
Member Services Representative
Fitness Holdings - Crunch Fitness —Troy, NY
- $16 an hour
- Part-time
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
Account Representative - State Farm Agent Team Member
Kelly Mcgrath - State Farm Agent —Troy, NY
- $18 - $26 an hour
- Part-time
- Office
- Communication skills
- Marketing
- Paid time off
- 401(k) matching
Quick Apply
Clinical Service Representative - Float
Berkshire Health Systems —Pittsfield, MA
- $19.88 an hour
- Full-time
- English
- Mid-level
- Windows
FT Customer Service Representative
Planet Fitness —Pittsfield, MA
- Full-time
- 18 years or older
- Computer literacy
- Sanitation
- Disability insurance
- Health insurance
Quick Apply
3d
McCusker's Store Clerk
FRANKLIN COMMUNITY COOPERATIVE INC —Shelburne Falls, MA
- $17.75 an hour
- Basic math
- Ability to climb stairs
- Ability to lift 50 pounds
Quick Apply
Administrative Coordinator
Rensselaer Polytechnic Institute —Troy, NY
- $20.00 - $23.75 an hour
- Online Application
- 5 years
- Mid-level
- Office
- Health savings account
- Health insurance
Full-Time Teller - West Sand Lake, NY
Trustco Bank —West Sand Lake, NY
- $17.50 - $20.50 an hour
- Full-time
- English
- Office
- High school diploma or GED
- Paid training
- Health savings account
6d
UTILITY SALES MANAGER
Dival Safety Equipment —Pittsfield, MA
- $100,000 - $130,000 a year
- Full-time
- Computer literacy
- Basic math
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Customer Service Representative ($16/hr)
U-Haul —Pittsfield, MA
- $15 - $16 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
General Manager I - Store 5486 Pittsfield, MA
Advance Auto Parts —Pittsfield, MA
- $67,600 - $79,400 a year
- Weekends as needed
- ASE Certification
- Spanish
- Microsoft Excel
Quick Apply
Part-Time Retail Sales Representative
Wireless Vision —Pittsfield, MA
- $15.75 an hour
- Part-time
- Bilingual
- Inventory management
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Branch Specialist

Greylock Federal Credit Union -
Williamstown, MA

Quick Apply

Job Details

Full-time
$20.00 - $23.51 an hour

Benefits

Profit sharing
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

Position Title: Branch Specialist

Department: Williamstown Branch

Work Arrangement: In-Office 8:15a-4:15p M-F; partial Saturday twice a month

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Universal Member Representative provides exceptional and accurate service through courteous and professional interactions. This role performs a combination of teller transactions, account services, and member support functions. Responsibilities include processing financial transactions, maintaining accurate member records, cross-selling products and services, and ensuring compliance with operational, cash-handling, and security standards.

Essential Functions & Responsibilities:

Assists members with establishing memberships, opens and maintains personal and business accounts, supports all related account services (notary, IRA, wire transfers), including debit cards, digital/phone banking, check orders, and direct deposits, while also carrying out lending responsibilities.

Accurately processes a variety of Teller transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Cash recycler trained, balances cash and work daily, and ensures proper documentation is signed.

Manages cash and coin inventory, requests and verifies currency, follows cash control procedures and policy, and ensures workstation security. Maintains up-to-date knowledge of credit union procedures, services, and compliance requirements.

Assists members with account inquiries, ATM access, including fraud claims and account disputes. Perform account maintenance and resolve issues efficiently. Adheres to procedures for safeguarding member information and data confidentiality.

Provides basic guidance on credit union products and services. Cross-sells, offers tailored solutions and refers members to appropriate departments for specialized services.

The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Performance Measurements:

Member accounts and loan requests are processed accurately, efficiently, and in compliance with policy.
Cash drawer and workstation are consistently balanced and secured with minimal errors.
Consistently meets or exceeds member service expectations and contributes to a positive and inclusive team environment.
Referrals and cross-sells support product and service growth, meeting monthly referral goals.
Adherence to operational and compliance standards is consistently demonstrated.
Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: At least 1 year of financial services in customer or member-facing roles and six months of cash handling experience in a financial or customer service setting preferred.

Education: High school diploma or equivalent required.

Interpersonal Skills: Positive, professional communication style with strong interpersonal and organizational skills. Demonstrates empathy and responsiveness in a service setting.

Technical/Other Skills: Proficiency in Microsoft Office and branch systems; ability to use cash recyclers, adding machines, and standard office technology. Ability to process high volumes efficiently and accurately.

Key Competencies:

Member Service

Attention to Detail

Communication

Additional Competencies:

Problem Solving

Collaboration

Sales & Influence

Physical Requirements:

Must be able to remain in a seated or standing position for extended periods and operate standard office equipment. Lifting of up to 25 pounds may occasionally be required.

Work Environment:

Member-facing branch setting with frequent in-person interactions and occasional need for coverage at other locations, depending on operational needs. Mileage reimbursed when traveling between locations.

Salary Range:

The salary range for this role is $20.00 to $23.51. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

Quick Apply

Refine Your Search

member service representative jobs in williamstown, ma

Branch Specialist

PT Customer Service Representative

Member Service Representative 1 (Credit Union Teller)

Call Center Representative

Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full

Teller Representative

Clinical Support Representative

Field Insurance Agent I

Claims Audit Specialist_Quality Assurance

Member Services Representative

Account Representative - State Farm Agent Team Member

Clinical Service Representative - Float

FT Customer Service Representative

McCusker's Store Clerk

Administrative Coordinator

Full-Time Teller - West Sand Lake, NY

UTILITY SALES MANAGER

Customer Service Representative ($16/hr)

General Manager I - Store 5486 Pittsfield, MA

Part-Time Retail Sales Representative

I want to receive the latest job alert for member service representative in williamstown, ma

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