Top 15 Customer support & client services managers Jobs in Williamsville, Ny

Customer Success Manager
Block Imaging Parts & Service LLC —Buffalo, NY
- $90,000 - $140,000 a year
- Full-time
- Hybrid work
- Schematics
- Hospital
- Ability to walk for extended periods
- Paid parental leave
- Health savings account
Ecommerce & Customer Experience Manager
Kayak Pools —Lancaster, NY
- $65,000 - $75,000 a year
- Full-time
- Merchandising
- Mid-level
- Team management
- Health savings account
- Health insurance
Quick Apply
9d
Supervisor, Technical Customer Support
Tesla —Buffalo, NY
- $72,000 - $199,800 a year
- Full-time
- Mid-level
- Organizational skills
- SharePoint
- Commuter assistance
- Health savings account
Associate Service Delivery Manager - Banner
SUNY Buffalo State —Buffalo, NY
- $51,261 - $95,289 a year
- Full-time
- Background check
- Mid-level
- Office
Drain and Sewer Sales Manager at Frank's Mr. Plumber
HireAligned —Tonawanda, NY
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
2d
Workforce Management Forecaster
M&T Bank —Williamsville, NY
- $26.00 - $43.34 an hour
- Full-time
- Hybrid work
- English
- 3 years
- Analysis skills
Customer Service Supervisor
Campus Dining and Shops at UB —Buffalo, NY
- $19 - $23 an hour
- Overtime
- Inventory management
- Mid-level
- Office
Quick Apply
9d
Collections - Office Manager
TruNorth Resolution Group LLC —Williamsville, NY
- $20 - $27 an hour
- Full-time
- Mid-level
- Recruiting
- Computer skills
Quick Apply
Customer Service Lead $19-$21 hourly
Raymour and Flanigan —Buffalo, NY
- $19 - $26 an hour
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Store discount
- Profit sharing
Quick Apply
Meritain Director, Pharmacy Client Management
CVS Health —Amherst, NY
- $68,000 - $174,134 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Senior Client Service Manager
Gallagher —Buffalo, NY
- $75,500 - $126,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
8d
Back Line Collections Manager
defi AUTO LLC —Amherst, NY
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Buffalo, NY
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
18h
Client Services Team Lead
Niagara SPCA —Niagara Falls, NY
- $19.50 - $21.50 an hour
- Full-time
- Bilingual
- Inventory management
- Mid-level
- Dental insurance
Quick Apply
7d
Head Customer Service Specialist
LAKE SHORE BANK —Hamburg, NY
- $16.50 - $17.50 an hour
- Full-time
- Management
- Word processing
- Mid-level
Quick Apply

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Customer Success Manager

Block Imaging Parts & Service LLC
Buffalo, NY

Apply Now

Job Details

Full-time
$90,000 - $140,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Referral program

Qualifications

Customer communication
Performance dashboards
Preventative hardware maintenance
Customer relationship building
Schematics
Calibration
Operations coordination planning
Moving
Incident Escalation
Field service equipment maintenance
Data interpretation
Cross-functional collaboration
Escalation handling
Cross-functional communication
Facilities equipment maintenance

Full Job Description

Description:

Job Description Statement:

The Customer Success Manager oversees and manages the daily operations for a designated Medical Imaging Service Delivery customer account. This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets. The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners.

This position is Hybrid in nature requiring travel to and onsite presence at local medical/hospital facilities in the Buffalo, NY area with flexibility to work remote.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

Manage all aspects of the service relationship for assigned customers, acting as the primary point of contact and “Voice of the Customer.”
Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction.
Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes.
Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships.
Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery.
Driving and vehicle operation are essential functions of this role.
Other duties as assigned.

Requirements:

Role Competencies:

Strong understanding of business management, service delivery processes, KPIs, and organizational structures to effectively manage service operations and customer relationships.
Excellent communication, relationship management, and presentation skills to collaborate cross-functionally, lead customer meetings, and serve as the “Voice of the Customer.”
Advanced analytical, problem-solving, and technical interpretation skills to evaluate dashboards, manage escalations, and identify improvement opportunities.
Solid knowledge of financial processes (POs, billing, invoicing, audits), preventative maintenance practices, equipment lifecycle, and contract coverage.
Proven ability to multitask, manage time effectively, remain flexible, and take initiative in a fast-paced environment while coordinating projects and operational activities.

Experience and Education Requirements:

Preferred Experience

3-5 years of experience in service management or equivalent experience
Ideal candidate will have experience from within Medical Imaging Service Delivery.

Education (or equivalent experience)

Bachelor’s degree in business or equivalent preferred

Preferred Certifications

Travel Requirements:

Frequent driving 30%+, Load, transport, deliver parts/equipment. Meet driver eligibility requirements. Minimum age 21, refer to company vehicle policy.

Physical and Environmental Requirements:

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

Ability to stand, walk, and move throughout various work environments for extended periods.
Frequent bending, stooping, kneeling, and reaching to access and service equipment.
Ability to lift up to 75 pounds; heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
Compliance with hospital health and safety requirements. Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

The base pay range for this position is:

$90,000 - $140,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits and Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team.

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.
Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.
Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
Environment: Whether you work on-site or remotely, you’ll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions..

Apply Now

Refine Your Search

customer support & client services managers jobs in williamsville, ny

Customer Success Manager

Ecommerce & Customer Experience Manager

Supervisor, Technical Customer Support

Associate Service Delivery Manager - Banner

Drain and Sewer Sales Manager at Frank's Mr. Plumber

Workforce Management Forecaster

Customer Service Supervisor

Collections - Office Manager

Customer Service Lead $19-$21 hourly

Meritain Director, Pharmacy Client Management

Senior Client Service Manager

Back Line Collections Manager

Director of National Strategic Client Services- Employee Benefits

Client Services Team Lead

Head Customer Service Specialist

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