Top 290 Desk support Jobs in Williamsville, Ny

Help Desk Manager
Spectrum Health & Human Services —Orchard Park, NY
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
Front Desk Receptionist
Buffalo Plastic Surgery —Buffalo, NY
- $16 - $19 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
14d
Front Desk Staff
LA Fitness (Fitness International) —Williamsville, NY
- From $16 an hour
- Part-time
- Bilingual
- Computer literacy
- Organizational skills
- Employee discount
- Flexible schedule
Quick Apply
13d
Medical Receptionist / Front Desk Receptionist
Atlas Surgery Center —Buffalo, NY
- $20 - $22 an hour
- Full-time
- Computer literacy
- HIPAA
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Secretary
UBMD Orthopaedics & Sports Medicine —Williamsville, NY
- $20 - $25 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
3d
Hotel Front Desk Associate
Comfort Inn University —Amherst, NY
- $16 - $17 an hour
- Part-time
- Office
- Hotel
- In-person
- 401(k)
- Paid time off
Quick Apply
Front Desk Receptionist (2PM-10PM Schedule)
Ingram Micro —Buffalo, NY
- $36,600 - $54,900 a year
- Full-time
- Background check
- Word processing
- Pass drug screening
- Disability insurance
- Health insurance
Information Technology Support Specialist
UBMD Internal Medicine —Buffalo, NY
- $24.00 - $27.50 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Receptionist /Secretary
Northland Workforce Training Center —Buffalo, NY
- $20 - $22 an hour
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
12d
Front Desk Coordinator
Winning Smiles —East Amherst, NY
- $18 - $23 an hour
- Full-time
- Dental office
- High school diploma or GED
- Quality control
- 401(k)
- Paid time off
Front Desk Associate
PCB Piezotronics, Inc. —Depew, NY
- $17.12 - $21.00 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health savings account
- Paid holidays
Cashier
Home Depot —Williamsville, NY
- $17.50 - $18.50 an hour
- 1 year
- Entry level
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Administrative Assistant
Uniland Development Company —Amherst, NY
- $22 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Research
Medical Receptionist
MVPT Physical Therapy —Amherst, NY
- $18 - $19 an hour
- Organizational skills
- Outpatient
- Communication skills
- Flexible schedule
Quick Apply
A-Level Automotive Technician
Total Automotive —Buffalo, NY
- $30 - $48 an hour
- Full-time
- ASE Certification
- Mechanic experience
- 5 years
- Paid training
- Health insurance
Quick Apply
1099 Child & Adolescent Therapist (New York)
Fort Health —New York State
- $85 an hour
- Weekends as needed
- Remote
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Flexible schedule
Quick Apply
Linguist - (Spanish Mexican)
KACE —Buffalo, NY
- $28.73 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
7d
Senior Administrative Coordinator
Ivy Lea Construction —North Tonawanda, NY
- $25 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Linguist - (Spanish Mexican & Urban English)
KACE —Buffalo, NY
- $28.73 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
4d

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Help Desk Manager

Spectrum Health & Human Services -
Orchard Park, NY

Quick Apply

Job Details

Full-time
$26 - $33 an hour

Qualifications

Defect resolution root cause analysis
Defect analysis
Software implementation
Driver's License
Computer hardware
Hardware support
ITIL implementation
Failure analysis

Full Job Description

Agency Profile: Spectrum Health & Human Services respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life.

Full-time: 227 Thorn Avenue, Orchard Park, NY, must be located in the area to commute to Orchard Park NY

SUMMARY OF POSITION FUNCTION:

The IT Help Desk Manager's primary objective is resolving and providing remediation on all technical issues reported throughout the organization's ticketing system. The position also requires hands-on leadership and is responsible for delivering a world-class support experience for the entire organization and external partners. The HelpDesk Manager is expected to provide technical support at a granular level with all technical issues while achieving departmental overall goals and objectives. Additionally, the HelpDesk Manager must work independently with solid leadership, communication, and advance-level technical skills while leading and fostering a team to excel and exceed performance expectations.

MAJOR DUTIES AND RESPONSIBILITIES:

Deliver frontline technical support for all employees and external partners.
Foster positive end-user relationships, drive customer satisfaction, and team management and leadership are a must.
Promote continuous improvement of Tier 1 support, workstation administration, and telecom delivery for all stakeholders.
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Gather and report operational metrics, accomplishments, and priorities for weekly/monthly leadership meeting(s) with Directors, VPs, and SVPs.
Establish and implement ITILv3 Framework standards with constant goals for improvement.
Analyze the business requirements of all departments to determine their technology requirements and needs.
Successful delivery of services and projects supporting the business both on time and within budget.
Escalation and resolution of software issues to the information systems/development team
Escalation and resolution of third-party software/systems issues by the support team
Define team goals and lead IT personnel to achieve desired results while being accountable for team performance.

SKILLS/COMPETENCIES:

Define and implement processes and procedures for supporting all departments across the organization.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
Develop and maintain Technical Support/knowledge base. Oversee Asset Management and Inventory
Manages the software and hardware recommended purchases for the department. This entails analysis of technology trends and recommending effective and economical solutions.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Administration and support of unified communication, including phone system and its related applications.
Manages and works with cross-team projects with all departments.
Effectively leads team efforts and integrates the skills and strengths of individuals across teams for project and organizational success.
Management reserves the right to assign or reassign duties and responsibilities at any time within the team.
Accomplish department objectives by supervising employees and monitoring their progress and performance.
Maintain departmental staffing by assisting with recruiting, selecting, orienting, and training employees and fostering growth opportunities.
Conduct regular or routine check-ins with all direct reports to monitor performance, track the progress of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports.
Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to the organization's policies and compliance.
Willing to accept other duties assigned as needed

EDUCATION REQUIREMENTS:

Associate degree in business, Computer Science, or equivalent experience to meet the needs of the position.

EXPERIENCE:

3+ years of experience in a technical capacity with hands-on experience
3+ years of experience and a general understanding of the ITILv2 or later framework
3+ years of experience with technical hardware, intermediate to advance knowledge of software implementation.
3+ years of experience in a Service or Helpdesk role with root cause analysis knowledge

Must possess a valid Driver's License with a satisfactory driving record

COMPENSATION: $26.00-$33.00/hourly

Quick Apply

Refine Your Search

desk support jobs in williamsville, ny

Help Desk Manager

Front Desk Receptionist

Front Desk Staff

Medical Receptionist / Front Desk Receptionist

Secretary

Hotel Front Desk Associate

Front Desk Receptionist (2PM-10PM Schedule)

Information Technology Support Specialist

Receptionist /Secretary

Front Desk Coordinator

Front Desk Associate

Cashier

Help Desk Technician II

Administrative Assistant

Medical Receptionist

A-Level Automotive Technician

1099 Child & Adolescent Therapist (New York)

Linguist - (Spanish Mexican)

Senior Administrative Coordinator

Linguist - (Spanish Mexican & Urban English)

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