Top 145 Service manager Jobs in Williamsville, Ny

IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Parts Manager
Etech Hi —Buffalo, NY
- $88,000 - $115,000 a year
- Full-time
- CDL B
- Sales
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Regional Service Manager
Morgan Properties —Buffalo, NY
- $80,000 - $85,000 a year
- Full-time
- Plumbing
- Travel
- Mentoring
- AD&D insurance
- Disability insurance
Service Technician - Commercial HVAC
DWC Mechanical —Buffalo, NY
- $25 - $40 an hour
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Experienced Landscape, Lawn service, Snow removal Team Member/ Leader, IMMEDIATE OPENINGS
Your Personal Gardener LLC —Clarence Center, NY
- $18 - $22 an hour
- Urgently hiring
- Background check
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Lead Patient services representative
Confidential —Williamsville, NY
- $21 - $22 an hour
- Full-time
- Medical office experience
- HIPAA
- Mid-level
- Free parking
- Wellness program
Quick Apply
16h
Experience Manager
Ulta Beauty, Inc. —Niagara Falls, NY
- $28.50 - $35.00 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
Manager Support Services
Kaleida Health —Buffalo, NY
- $85,911.54 - $118,108.09 a year
- Full-time
- Management
- Hospital
- Bachelor of Science
Quick Apply
1d
Service Manager
JIT Toyota-Lift —Cheektowaga, NY
- $75,000 - $83,000 a year
- Mid-level
- 3 years
- Leadership
- Paid training
- Paid holidays
Quick Apply
Assistant Guest Service Manager
Marriott, Buffalo Amherst, NY —Amherst, NY
- $65,000 a year
- Full-time
- Microsoft Word
- Mid-level
- Hotel
- Free parking
- Paid holidays
Manager of Customer Service
Seneca Gaming Corporation —Niagara Falls, NY
- $89,960.59 a year
- Full-time
- 18 years or older
- Clean driving record
- 5 years
Manager, Parts Department
Maguire Automotive Group —Grand Island, NY
- $80,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Dealership
Quick Apply
6d
Service Operations Manager
GLC Business Services Inc —Buffalo, NY
- $95,000 - $125,000 a year
- Full-time
- Construction site
- Customer service
- Travel
Quick Apply
Service Manager
TDH Refrigeration —Buffalo, NY
- $100,000 - $125,000 a year
- Year round work
- Clean driving record
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Associate Manager, Production, Service Manufacturing
Tesla —Buffalo, NY
- $86,400 - $151,200 a year
- Weekends as needed
- 5 years
- Engineering
- Team management
- Commuter assistance
- Health savings account
Service Manager - Multi-Site
Symphony Management LLC —Buffalo, NY
- $29 - $34 an hour
- Full-time
- 5 years
- Analysis skills
- Mentoring
Quick Apply
2d
Customer Service Manager
Wegmans Food Markets —Amherst, NY
- $21.75 - $23.25 an hour
- Full-time
- Computer literacy
- Mid-level
- Computer skills
- Health insurance
- Paid time off
Employee Services Manager
Apex Service Partners —Cheektowaga, NY
- $80,000 - $100,000 a year
- Overtime
- Mid-level
- 3 years
- Continuous improvement
Service Contracts Coordinator
Schneider Electric —Buffalo, NY
- Online Application
- English
- Mid-level
- Office
- Dental insurance
- Military leave
12d
SENIOR SUPERVISOR, RESPITE SERVICES
PEOPLE INC. —Amherst, NY
- $27.00 - $31.64 an hour
- Monday to Friday
- CPR Certification
- BLS Certification
- Mid-level

I want to receive the latest job alert for service manager in williamsville, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near williamsville, ny

IT Manager of Service & Support

Hodgson Russ LLP -
Buffalo, NY

Quick Apply

Job Details

Full-time
$83,700 - $102,600 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Pension plan
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Teamwork
Computer Science
Team supervision
Managing teams in a customer support role
Coaching
Talent management
Performance management
Team development
Hiring
Professional development support
Bachelor's degree
Technology management
Vendor relationship management
Leading team collaboration initiatives
IT department experience
Information Technology

Full Job Description

Join our team to manage and lead the delivery of responsive, high-quality IT services that empower our users, enhance operational efficiency, and support the continued growth of our firm. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking a Manager of Service & Support to join our busy Information Technology group, resident in the Buffalo office. In this role, you will be responsible for cross-office team management and customer service, together with the following responsibilities:

Oversee all incidents and requests to ensure timely, consistent, and high-quality resolution aligned with service expectations.
Act as the escalation point for complex or high-impact issues, coordinating resolution across support teams.
Lead Problem Management efforts by analyzing incident trends and driving actions to reduce recurring issues and call volume.
Define, manage, and improve key service metrics and SLAs (e.g., first contact resolution, resolution time, customer satisfaction).
Establish and continuously improve service desk processes to enable efficient escalation, collaboration, and service delivery.
Oversee ServiceNow ticket quality, ensuring accuracy, completeness, proper categorization, and adherence to processes.
Establish and enforce standards for documentation, knowledge usage, escalation practices, and customer communication.
Oversee reporting and dashboards to provide actionable insights that improve service performance and decision-making.
Lead, coach, and develop the Service Desk team and ServiceNow Knowledge Specialist, ensuring strong performance, engagement, and continuous skill development.
Serve as the primary interface for internal customers and oversee vendor performance to ensure high-quality, responsive support services.

This is a hands-on leadership role suited for a professional who thrives on challenges, excels in organization, time and resource management, and is an effective communicator. A bachelor’s degree in computer science, management information systems, business, informatics, or a related technology field is required, along with a minimum of five years of experience managing staff, including hiring, developing, and retaining talent, as well as coaching and performance management across technology teams is required. The role also requires at least five years of experience administering, supporting, and troubleshooting systems, along with managing vendor relationships in complex, networked environments.

Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $83,700 to $102,600. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Please apply by clicking through application or by visiting our career page at www.hodgsonruss.com. If your skills and experience match this position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ opportunities.

Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.

Pay: $83,700.00 - $102,600.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have five or more years of experience managing staff, including hiring, developing, and retaining talent, as well as coaching and performance management across technology teams ?
Do you have five or more years of experience administering, supporting, and troubleshooting systems, along with managing vendor relationships in complex, networked environments?
Desired salary?

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in williamsville, ny

IT Manager of Service & Support

Parts Manager

Regional Service Manager

Service Technician - Commercial HVAC

Experienced Landscape, Lawn service, Snow removal Team Member/ Leader, IMMEDIATE OPENINGS

Lead Patient services representative

Experience Manager

Manager Support Services

Service Manager

Assistant Guest Service Manager

Manager of Customer Service

Manager, Parts Department

Service Operations Manager

Service Manager

Associate Manager, Production, Service Manufacturing

Service Manager - Multi-Site

Customer Service Manager

Employee Services Manager

Service Contracts Coordinator

SENIOR SUPERVISOR, RESPITE SERVICES

I want to receive the latest job alert for service manager in williamsville, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected