Top 2 Customer support & client services occupations Jobs in Willimantic, Ct

Transportation Manager
Freshpoint —Hartford, CT
- $80,200 - $120,200 a year
- Weekends as needed
- 18 years or older
- Computer literacy
- Basic math
Customer Support and Field Technician
Xylem —Middletown, CT
- Online Application
- Hybrid work
- Mid-level
- Office
- Residential

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Transportation Manager

Freshpoint -
Hartford, CT

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Job Details

Full-time
$80,200 - $120,200 a year

Qualifications

Basic math
Presentations for conferences or internal meetings
High school diploma or GED
Data interpretation

Full Job Description

SUMMARY

Responsible for managing all RDC yard activities and the personnel involved in those activities, maintaining accurate records, and assisting in resolving system or operational issues which may affect inbound or outbound performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Assist in resolving any system issues which may arise in daily load processing.
Monitor carrier and system status messages and mitigate any expected inbound and/or outbound delivery impacts.
Communicate daily with Director of Transportation, Claims Coordinator, and Transportation Supervisors, Transportation Leads, and Transportation Operations Associates (TOAs) concerning shipping activities.
Communicate daily with warehouse operations teams and RDC carriers to facilitate efficient production levels and yard operations.
Oversee, hire, train, develop, evaluate and maintain discipline of Transportation Supervisors, Transportation Leads, and TOAs.
Coordinate personnel coverage to insure required transportation functions are completed, and provide adequate support to TOA positions and yard activities.
Manage yard service (yard jockey) operations to maintain adequate service levels to support RDC warehouse operations.
Oversee yard processes to insure accuracy of trailer locations, temperature settings, refrigerated trailer performance, and safety for all associates and contractors involved in yard operations.
Have knowledge of and effectively administer all company policies and procedures, including training, disciplining and termination of associates.
Maintain accurate filing system.
Back up the TOAs, Transportation Leads, and Transportation Supervisors in their absence in all of their duties and responsibilities.
Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct and Ethics, Associate Handbook, etc.).
Accept additional responsibilities or special projects as requested. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES

Provide direction and leadership up to nine persons in the Transportation Department including supervisors, a lead, and transportation ops associates in the completion of assigned activities and responsibilities.
Responsible for associate performance evaluations of direct reports on an annual basis for the purpose of communicating and properly documenting expectations and evaluations to the staff.
Provide ongoing feedback on the performance of subordinates and the department by monitoring activities and reports. Provide ongoing communications of any issues and status to transportation management.

Determine and provide training and development of staff members as needed.
Assist in personnel recruitment to fulfill departmental staffing requirements.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be 18 years of age.
Must pass a functional capacity test.
Must have demonstrated ability to plan and organize work and time, analyze and disseminate numerical data, follow policies and procedures, perform moderate math calculations, and identify and solve problems.

EDUCATION AND EXPERIENCE

High school diploma or General Education Degree (GED) required. Bachelor’s Degree from a four year college or university in a related discipline is preferred, or an equivalent combination of education and experience in a related field.
Basic knowledge of transportation modes and the rules and regulations governing interstate commerce and changes in regulations as they apply is preferred.
Good knowledge of logistics/transportation operations and available transportation services for the area and industry.
Basic computer knowledge.

LANGUAGE SKILLS

Must be articulate and effective with written and verbal communication with individuals of broadly varying backgrounds and educational levels. Must have clear, concise written and oral communication skills.
Must have ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have ability to effectively present information to a large audience and respond to questions from groups of managers, clients, contractors, and customers.

MATHEMATICAL SKILLS

Must have ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, distance and volume.

REASONING ABILITY

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. It is expected that the incumbent will be able to work in a proactive manner, address issues, and solve problems using previous education and experience in identifying appropriate actions. Problems will vary in complexity.
Must possess excellent communication skills, organizational skills, problem solving skills and effectively interact with several different personalities and levels of people. Must be self-motivated.

CERTIFICATES, LICENSES, REGISTRATIONS

No certification or registrations needed.

PHYSICAL REQUIREMENTS OF THE POSITION

The working conditions and physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An individual should contact his or her supervisor or the Human Resources Department if he or she believes that an accommodation is needed.
While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit, stand, walk, walk up and down stairs, use hands to finger, handle or feel, and reach with hands and arms. The associate must occasionally stoop, kneel, crouch, or crawl. The associate must frequently open, close and latch trailer doors, both roll up doors and swing doors. The associate must occasionally lift and/or move up to 50 pounds, and/or push/pull up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, the associate is regularly exposed to fast moving motor vehicles or other mechanical equipment. The associate is frequently exposed to all types of outside weather conditions and to vehicle emissions. The noise level in the work environment is usually moderate with occasional higher noise levels.

WORK HOURS

This is a full-time position. The incumbent must have the ability to work a varying schedule which might include shift work (days or nights), weekdays or weekends, and some holidays. Work hours may vary or change based on RDC operations requirements.

TRAVEL

Some travel may be required to support RDC business needs.

The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

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customer support & client services occupations jobs in willimantic, ct

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