Top 247 Technical support Jobs in Willingboro, Nj

Customer Service Representative - Independent Accounts
Hoshino USA Inc. —Bensalem, PA
- Overtime
- Microsoft Word
- Background check
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Representative- NJ Residents Only
Workpath Partners —New Jersey
- $18 an hour
- Temporary
- Remote
- Entry level
Quick Apply
Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
8d
Field Network Consultant
KPInterface —Philadelphia, PA
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Technical Support Specialist
Willingboro Township —Willingboro, NJ
- $43,337 a year
- Extended hours
- Computer Science
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4h
IT Support Specialist I
Burlington Stores —Burlington, NJ
- $15.60 - $22.00 an hour
- Full-time
- Azure
- Windows
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
11d
Technical Support Specialist
ProCat Distribution Technologies —Gibbsboro, NJ
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Hybrid IT Support & Field Service Technician
Mayfront Technologies LLC —Mount Laurel, NJ
- $22 - $25 an hour
- Full-time
- Dental office
- Mid-level
- Microsoft Office
- 401(k)
- Paid time off
Quick Apply
Help Desk Analyst - Trenton, NJ
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Office
- Windows
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Associate
USA Phone VoIP Systems —Cherry Hill, NJ
- Entry level
IT Help Desk Technician (Entry-Level)
SystImmune —Princeton, NJ
- $45,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Court Room Systems Support (Information Technology Analyst 2)
New Jersey Courts —Trenton, NJ
- $72,027.61 - $122,100.38 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
6h
IT Field Analyst I
Capital Health —Trenton, NJ
- $23.55 - $30.60 an hour
- Full-time
- Computer science
- Computer Science
- Hospital
- AD&D insurance
- Disability insurance
IT Support Specialist II
Burlington Stores —Edgewater Park, NJ
- $20.50 - $27.00 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Desktop Support Technician
American Furniture Rentals —Pennsauken, NJ
- $49,400 - $55,800 a year
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Information Technology Technician
Pennsylvania Eastern District Court —Philadelphia, PA
- $49,256 - $88,445 a year
- Mid-level
Help Desk Representative Tier 1- Permanent Part-time
Blackwood Campus —Blackwood, NJ
- $20 an hour
- Part-time
- University
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
1d
Helpdesk Tier 2
TGIPOWER LLC —Cherry Hill, NJ
- $65,000 - $75,000 a year
- Urgently hiring
- Writing skills
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Service Desk Engineer L2
Omega Systems —Mount Holly, NJ
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply

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Customer Service Representative - Independent Accounts

Hoshino USA Inc. -
Bensalem, PA

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Customer communication
Customer returns handling
Territory sales
Inventory management
Archives management
Associate's degree

Full Job Description

We have an immediate position available for a customer service professional at our distribution center in Bensalem, Pennsylvania.

Position Summary: Provides accurate and timely sales and technical support to dealer network, territory sales representatives, and consumers. Essential to maintaining productive business relationships and a positive public image of Hoshino and its brands.

Essential Functions:

Manages orders and makes determinations regarding inventory allocation within the assigned sales territories.
Corresponds with customer to ensure customer satisfaction.
Performs a variety of complex computer related tasks related to managing product allocation and back order maintenance.
Fields telephone calls from dealers, non-dealers, and consumers regarding product lines, and direct calls internally as appropriate.
Provides accurate information regarding product availability, product defects or any other product or service related issues essential to maintaining productive business relationships.
Verifies, manages, and communicates with dealers and sales representatives about pending orders.
Manage EDI Website orders and related functions for customers.
Manages dealers' backorders to maximize sales based on product availability to achieve sales targets.
Works closely with Credit department to schedule shipping and payment for Credit Card, Flooring, and Prepaid Accounts.
Arranges rush or other special shipping requirements for customers as necessary.
Communicates effectively with other departments (Warehouse, Credit, Accounting, Merchandising, Events/Promotions, Shipping, QC and Repair) to ensure a timely response to customer needs, and follows up with other departments and customers as necessary.
Issues and manages flow of return authorizations for defective, damaged, mis-shipped or incorrectly ordered merchandise. Follows up with customer as necessary to ensure positive customer service.
Reports any product related problems, regarding quality or otherwise, to merchandising and/or management.
Interprets warranty guidelines and determine product eligibility for warranty repairs for dealers and consumers.
From time to time as assigned by Supervisor, assists with processing and replying to all consumer email and regular correspondence.
Manages consumer orders including the creation of customer cards, and marketing promotions.
Issues and manages credits for freight errors, discount corrections, or defective merchandise.
Maintains a detailed working knowledge of both new products and frequent product specification changes.
Reviews dealer back order reports and manage orders pertaining to discontinued merchandise or other problematic products.
Attends sales meetings, trade shows and other sales related events to assist sales representatives, as requested.
Manages and maintains dealer discount structures.
Maintain and archive product and parts information pertaining to past or discontinued product lines, and Tama and Ibanez historic catalog library.
Performs other duties as assigned by management.

Qualifications:

A minimum two year college degree is preferred
Knowledge of the music industry with a particular focus on the guitar and drum aspect of the business is required.
In depth knowledge of or the ability to play the guitar and/or drum set preferred.
Previous Customer Service or Sales experience preferred
Creativity and flexibility is required to enable strategic decision making to avoid potential conflicts with customer and produce positive sales results.
Must be able to enter, access and manage information using ERP.
Knowledge of Microsoft Word and Excel
Good communication skills (written and verbal)
Ability to provide a high level of customer satisfaction
Ability to work overtime as required.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in willingboro, nj

Customer Service Representative - Independent Accounts

Customer Service Representative- NJ Residents Only

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Field Network Consultant

Help Desk Analyst - Trenton, NJ(Remote)

Technical Support Specialist

IT Support Specialist I

Technical Support Specialist

Hybrid IT Support & Field Service Technician

Help Desk Analyst - Trenton, NJ

Helpdesk Associate

IT Help Desk Technician (Entry-Level)

Court Room Systems Support (Information Technology Analyst 2)

IT Field Analyst I

IT Support Specialist II

Desktop Support Technician

Information Technology Technician

Help Desk Representative Tier 1- Permanent Part-time

Helpdesk Tier 2

Service Desk Engineer L2

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