High Performance Tennis Academy
High Performance Tennis Academy (HPTA) is an industry leading academy. HPTA excels at teaching players of all levels from the beginner to the seasoned tournament player. At HPTA we build champions both on and off the court. Our focus of hard work, high intensity, and mutual understanding and respect creates confident people, and strong teams.
About
HPTA’s goal is to grow the game dramatically and develop players of all ages into life-long tennis players. HPTA offers a full service program that not only teaches players the sport, but provides value to players and coaches by providing the opportunity to grow. HPTA’s ambition is to offer the best ROG, Junior Academy, Adult and High Performance product in the area, to cultivate a systematic approach that can help participants of any level and age enjoy the game.
Mission
At HPTA we are committed to building Champions not just on the court, but also off the court and in life. No other game teaches players life lessons through core character traits such as self-belief, resilience, grit and a sense of fair play. At HPTA it’s our passion to teach the sport of a lifetime.
Staff Professional Role
HPTA is looking for an energetic and passionate Staff Professional to provide group and private lessons to students of varying ages and skill sets.
A HPTA Staff Professional should be knowledgeable of different coaching methods and be able to motivate students, demonstrate exceptional communication, problem-solving, and organizational skills both on and off the court.
The Staff Professional will provide administrative, and tournament support when required, provide high-level customer service to clientele and perform all other tasks as assigned by the General Manager, Directors, COO, and CEO/Owner. The Staff Professional I will work directly with the HPTA Office Administrator/Manager, General Manager, Directors, COO and CEO/Owner. The Staff Professional I will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides timely and consistent client communication, which includes the following:
o Phone or email contact with clientele: replying within 48 hours.
o Regular and consistent check-ins with clientele and parents of clientele (if junior clientele). Building rapport with clientele.
- Cultivate participant relationships and integrate those members seamlessly into existing programming:
o New clientele
o Existing clientele
- Provides timely and consistent internal communication with HPTA Staff, Managers, Directors, COO, and CEO/Owner
- Assisting students in developing and improving various tennis and other racquet sports skills.
- Assessing students' tennis and other racquet sports skills to determine areas in need of improvement.
- Coordinating and conducting individual and group lessons.
- Developing suitable training programs for students based on their age, objectives, and individual skill sets.
- Developing innovative ways to assist students in learning and developing their individual skill sets.
- Identifying the learning styles that work best for each student and adapting all coaching methods accordingly.
- Providing a secure and productive learning environment for students.
- Scheduling meetings with students' parents or guardians to discuss their progress.
- Attending students' tennis matches, competitions, and tournaments as required.
- Attending weekly HPTA Status Meeting.
- Promptly reply to email and other inter-company communications such as “Google-Chat”, within 24 to 48 hours and as is reasonably needed based on the inter-company communication.
- Arrive on-time to group lessons (clinics) and private lessons. On-time is defined as 10 minutes prior to the start time of the group lessons (clinics) and private lessons.
- Available to arrive on-time to group lessons (clinics) and private lessons to any one of the different HPTA locations.
- Provide clinic communication as is required by and to Directors and Managers.
- Assist Directors and Managers in Program Maintenance, including:
- Session based Report Cards of ROG participants;
- Take attendance of clinics as Lead Pro at the completion of the work day, following the then Company CRM system and policies and procedures.
- From time-to-time, employee may be required to assist with the following administrative tasks:
- Additional administrative work for client/clinic communications.
- Cleaning of the courts, offices, storage areas or communal spaces.
- Assisting with tournaments.
- Assisting with Round Robins/Leagues.
- Assisting with Social Media presence and posts.
- Other tasks may be required or assigned.
Job Type: Full-time
Pay: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Gym membership
- Health insurance
- Opportunities for advancement
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Retirement plan
Schedule:
- Holidays
- Night shift
- Weekends as needed
Application Question(s):
- You have a minimum NTRP rating of 4.5
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Bala-Cynwyd, PA 19004: Relocate before starting work (Required)
Work Location: In person
