Description:
Assumes responsibility for the efficient and profitable operation of a branch and its employees. Assumes the role of Branch Manager or Branch Operations Manager as needed. Provides a variety of customer services. Makes and services a variety of consumer loans. Must be able to effectively communicate and work with their staff in order to increase branch performance. Must be able to make sure that the staff are aware of the branch objectives and performance standards, as well as the staff’s individual performance to promote success within the branch. Must also work to train and coach newly hired and long-term employees to make sure everyone can perform at an exceptional level.
Essential Functions
1) Partner with direct Manager to lead the performance management in the Branch to ensure optimum operating efficiency by:
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Making routine employment decisions, including reviewing performance, assigning work,
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providing training, guiding, and advising staff as necessary.
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Resolving routine personnel problems. Continually working to foster and maintain team
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environment with Relationship Bankers.
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Assist with career development planning and engage in coaching conversations.
2) Performs Banking Procedures
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Must be very knowledgeable about the banking industry and able to perform various Relationship Banker’s duties.
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Must be aware of banking regulatory matters and proper operational procedures in order to keep the branch running successfully and within bank best practices.
3) Assists with responsibility for efficient management of Branch operations by:
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Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
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Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
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Provides customers with information and assistance, responding to a variety of customer questions or complaints.
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Provides signature guarantees and notary services; approves wire transfers and overdrafts within authority.
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Ensures that the branch balances daily; maintains proper control of the vault and the teller drawer cash, as well as ordering of coin and currency.
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Participates in, and may lead, regular staff meetings
4) Creates an environment of exceptional customer service centered around the High-5 Standards
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Demonstrates an enthusiastic, positive attitude
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Communicates well when interacting with customers (internally and externally)
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Initiates conversations with customers to better understand the customer and their needs
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Seeks options for customers’ situations
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Makes reasonable decisions based on customer needs and relationships
5) Foster a culture of open communication and mutual respect and trust by implementing the 5 A’s:
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Attitude, Acknowledgement, Acceptance, Action, and Achievement.
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Lead by example and demonstrate to Relationship Bankers how to take ownership of issues and engage with other team members.
6) Makes and services a variety of loans by:
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Interviewing customers and compiling necessary information to determine customers’requirements and the best type of loan to satisfy their needs
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Ensuring that all necessary personal and financial data is obtained and properly analyzed
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Providing ongoing service to loan customers and taking appropriate action to resolve any problems that might arise
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Assisting the Collection department with recouping delinquent accounts
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Responsible for accurately completing loan documentation
7) Participates in civic and community organizations
8) Assists the Branch or Area Manager in all other phases of branch operations
9) Assumes full responsibility of managing the branch in the absence of the manager
10) Attends education programs made available by the bank.
Nonessential Functions
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Performs additional duties as requested
Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Requirements:
What You'll Need
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Associate degree or equivalent in work experience
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Three plus (3+) years of branch experience
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Participation in or plans to participate in EBML
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One (1) to two (2) years of managerial experience or demonstrated leadership ability
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Strong interpersonal communication skills
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Full knowledge of branch daily operations
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Ability to use and working knowledge of computers/strong keyboarding skills
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Must maintain confidentiality and privacy
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Professional appearance; grooming and dress consistent with MB appearance policy
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Travel to other Mascoma Bank locations is required for training and occasional meetings
Physical Demands/Working Conditions
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Must be able to lift or transport up to 25 pounds on their own or 50 pounds with another person
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Varied work with a normal expenditure of energy and little or no unusual physical effort
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May involve incidental business machine operations
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Work involves intermittent periods of stationary positioning and traversing
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Working conditions include well-lit and well-ventilated areas
Core Competencies
Drives Performance – Having a growth mindset to address employee issues; identifying problems early to help team members get on track; acting decisively to prevent disruption to the team.
Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Develops Talent - Developing people to meet both their career goals and the organization's goals.
Empowered - Having the knowledge, confidence, means, and ability to act or make decisions for oneself.
Interpersonal Skills – Relating openly and comfortably with diverse groups of people.
Business Insight - Applying knowledge of banking and the marketplace to advance the organization's goals.
Connections Work to Our Customers – Understanding how work impacts our external customer and consistently making data-driven decisions, avoiding assumptions about customer needs.
Customer Experience - Building strong relationships and delivering customer-centric solutions.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives; understanding how interactions with colleagues ultimately impact the customer.
Improves Continuously – Demonstrates an ability to adapt and commit to new ways of doing things with a continuous improvement mindset.
Decision Quality - Making data-driven decisions; striving for balance between risk and reward to seize opportunities that keep the organization moving forward.
Action Oriented – Acting on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Situational Adaptability - Adapting one’s approach and demeanor in real time to match the shifting demands of varying situations.
Why Mascoma Bank?
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Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
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Community first minded. We care about our employees and the communities we serve.
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Competitive compensation.
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Career development and internal career mentorship.
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Comprehensive health care, dental care, and vision.
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401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
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Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
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Tuition Reimbursement.
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Student Loan Paydown and so much more!
Background and Credit Check As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.
Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.
Our Commitment to Belonging! The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact [email protected].
Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
