Top 2 E commerce specialist Jobs in Williston, Vt

E-commerce Customer Service Specialist
Outdoor Gear Exchange Inc —Burlington, VT
- Full-time
- Sales
- High school diploma or GED
- Communication skills

Other jobs to consider

Find your next job by exploring related positions.

E-commerce Customer Service Specialist
Outdoor Gear Exchange Inc —Burlington, VT
High school diploma or equivalent; additional education in a related field (preferred). Familiarity with e-commerce platforms and customer service tools.
Global e-Commerce Director
Commando —South Burlington, VT
The Head of Global Ecommerce & Digital Growth will lead the strategy and execution across ecommerce, performance marketing, and the end-to-end customer…
$130,000 - $180,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

E-Commerce Support Specialist
Medical Service Company —Lewis Center, OH
Answer in an enthusiastic and friendly fashion; incoming phone calls, emails, and online chat requests to answer customer questions and fulfill orders.
$20.00 - $24.75 an hour
Quick Apply
Customer Data Analyst
Express —Columbus, OH
Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…

Show more jobs in cities nearby

I want to receive the latest job alert for e commerce specialist in williston, vt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

e commerce specialist jobs near williston, vt

Ecommerce Customer Service jobs in Remote

Mental Health Support Specialist jobs in Virginia

E-commerce Customer Service Specialist

Outdoor Gear Exchange Inc -
Burlington, VT

Apply Now

Job Details

Full-time

Qualifications

Retail customer service procedures
Sales
E-commerce
High school diploma or GED
Online retail experience

Full Job Description

Description:

As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.

Key Responsibilities:

Customer Service:
- Handle customer inquiries and concerns through phone, email, and chat.
- Provide timely and accurate information to customers, ensuring a positive experience.
Order Management:
- Address and resolve issues related to online orders promptly.
- Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.
- Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.
Gift Cards:
- Manage and assist customers with online gift card inquiries and transactions.
- Ensure the secure and efficient issuance and redemption of gift cards.
Address Verification and Fraud Prevention:
- Execute address verification procedures to enhance accuracy.
- Monitor and prevent fraudulent activities, taking appropriate actions as necessary.
Online Returns:
- Oversee the online returns process, guiding customers through the steps.
- Process online returns both physically and digitally and pass them off to the logistics team for the necessary next steps.
- Ensure compliance with company policies and procedures for returns.

Requirements:

Qualifications:

High school diploma or equivalent; additional education in a related field (preferred).
Proven experience in customer service, preferably in an online retail environment.
Proven experience with sales of outdoor recreation categories.

Attributes:

Excellent internal and external communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Familiarity with e-commerce platforms and customer service tools.

Apply Now

Refine Your Search

e commerce specialist jobs in williston, vt

E-commerce Customer Service Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for e commerce specialist in williston, vt

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected